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Toyota on the Trail
- Car Dealers
- Edmonton, AB
About this business
Location details
5210 Calgary Trail NW, Edmonton, AB, T6H 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Horrible customer service from this dealership, sales manager Raymond talks down to customers, not even sure how he is even a sales manager when he doesn't even know what he is even talking about yet he goes on like he does. They cancel my deal due to reaching out to Toyota Canada about the status of my vehicle, and dealer fees that Toyota Canada posted on their website which is now forced onto the customer when I wasn't paying for it before. They claim I’m not happy with a so called “friends and family” deal, sorry but you ... read more
Business response:
We are sorry to hear about your experience Euripides. We appreciate your honest feedback and would love to discuss it further. If you are willing to reach out to us at 780 777-7777, we would be happy to discuss how we can make this right.
Caveat Emptor - Buyer Beware I responded to an ad for a 2023 Rav 4 XLE posted for $ 35,890 + GST & financing charges (if any). I contacted the dealership to confirm the pricing and availability before traveling from Calgary to Edmonton to purchase the car. I was informed upon arrival that the actual cost of the the car was $ 41,998 + GST and financing charges (if any). Given I was going to pay cash, I was informed that I would also be required to pay an additional $ 10,000 deposit to ensure I wouldn't sell or export my car f... read more
Business response:
Hi, Dan. We'd love an opportunity to address your concerns more directly. If you're interested, please give us a call at 780-777-7777, and we'll do our very best to try and turn this negative experience into a positive one!
Hi Sheevana, I am writing to let you know that I have asked you since the first days of purchasing my Highlander from you to cancel any warranty on this car, and you promised that the cheque for cancellation with come form the dealership I did not receive any of that. In the meantime, the LGM service sneaked into my bank account since then and kept withdrawing every month without my consent. I talked to LGM on the phone and they claimed that this is to be resolved by the dealership. I would like to confirm again I gave you n... read more
Business response:
Hi, sajom2001. We'd love an opportunity to address your concerns more directly. If you're interested, please give us a call at 780-777-7777 and we'll do our very best to try and turn this negative experience into a positive one!
This dealership is the worst. The finance depart are bullies and lies. If I could give them 0 stars I would.
Worst worst and worst Such a bad experience I would never recommend anyone to visit this dealership The first thing is that they are selling there cars with extra go auto benifits doesnt matter u want it or not. I paid 2600 dollars more on the original price for my corolla Second i asked them for window tints it still has bubbles in it When i asked them they say this would go with time Its been three months already I went for service today and they gave my car as it is Just gave a water splash and returned it… I really dont ... read more
Business response:
Hi, Mayank Pahwa. We are sorry your experience at Toyota on the Trail was less than perfect. We are always striving for the best. Have you tried getting in touch with our Service Manager? Otherwise feel free to call our happy to help service line @ 780-777-7777
I am very confused why my manual transmission Toyota Corolla requires an AUTOMATIC TRANSMISSION drain and fill. It really takes away my confidence in the service department to not only do the right thing but also to have the ability to communicate well. Communication was terrible with no opportunity to ask questions. The service advisor, who knew I was about to pick up my vehicle disappeared and make himself scarce. He was friendly, but perhaps skills other than being friendly are required in the job. The $2000 in recommende... read more
Business response:
Hi, willow-freezer.0v. We'd love an opportunity to address your concerns more directly. If you're interested, please give us a call at 780-777-7777 and we'll do our very best to try and turn this negative experience into a positive one!
Never buy used car from them. I bought 2018 Nissan Rogue. After 3 days axel and transmission box broke. They have to send to Nissan dealership to fix it. Been 3 weeks not fixed yet. I don’t they car inspection is real or fake. How can a car broken after 3rd day and they gave me clean car inspection wow. I hope my review can help some other peoples. Won’t hassle their worst experience. Even AMVIC said if you knew issue was there before you bought car. You can still get refund back or exchange your car even used one. I even kn... read more
Business response:
Hi, AbhinandanKumar. We'd love an opportunity to address your concerns more directly. If you're interested, please give us a call at 780-777-7777 and we'll do our very best to try and turn this negative experience into a positive one!
Beware of this dealership, check all the details especially if coming from out of town! Negotiated a deal on a vehicle with 107,000 km on it. Found out the night before, after we had paid our deposit and secured the funds we needed, that it was actually 107,000 MILES (170,000 km). Drove up the next morning as planned expecting that some sort of concession would be made - even a free lunch. But no, we were told they think that they can sell it for the same price even though the mileage was almost double so take it or leave it... read more
Business response:
Hi, Wardo. We'd love an opportunity to address your concerns more directly. If you're interested, please give us a call at 780-777-7777 and we'll do our very best to try and turn this negative experience into a positive one!
I've had all my servicing done at this dealership on my truck until recently. With two outstanding recalls and the service hours here, they could not accommodate me, and I took my truck to Gateway Toyota. The service department at on the trail over-torqued 3 of the 4 bolts on the skid plate, seizing them up. $170 to have them fixed. It's been nothing but countless problems at this dealership. I have less than 29,000 kms on my vehicle and should not be having problems at this point.
Business response:
Hello OilersGirl, We'd love an opportunity to address your concerns more directly. If you're interested, please give us a call at 780-777-7777 and we'll do our very best to try and turn this negative experience into a positive one!
Frequently asked questions about Toyota on the Trail
How is Toyota on the Trail rated?
Toyota on the Trail has a 4.3 star rating with 7,144 reviews.
When is Toyota on the Trail open?
Toyota on the Trail is closed now. It will open tomorrow at 9:00 a.m.