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Toyota on the Trail
- Car Dealers
- Edmonton, AB
About this business
Location details
5210 Calgary Trail NW, Edmonton, AB, T6H 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I brought my car in for an oil change and winter tire switch over. I've been going to Sun Toyota for service for 7 years now. Every one is always friendly and helpful. Although there are places closer to my house, I am happy to drive the extra distance to Sun Toyota.
Efficient scheduling and helpful staff; handled all required service in a timely manner and were very clear about the costs. Overall a very enjoyable experience as far as auto maintenance goes.
Scott is a great addition to the Sun Toyota Service team. He actually listens to a customer's concerns, and in turn comes up with a suitable solution to resolve whatever the issue is. I purchased my vehicle from Sun Toyota in late 2009, and brought it there for all of it's service. Over the years I had become frustrated with their quality of service (or lack their of) and was about to take my vehicle elsewhere. That is when The Wheaton group purchased Sun Toyota, and Scott came in as the Service Manager. Rather than just sit... read more
Business response:
Good Morning Customer, as these reviews only show us the name of the person posting the review by sign in name, we only know you by BLK 4Runner 2010. You have been drawn as our October winner of our Survey submission draw. Could you please contact me to arrange your pick up of your prize. Thank you, Mike Ringrose General Manager 780-701-2222
dropped off my vehicle for maintenance/service was asked dropped off my vehicle for maintenance/service was asked if I needed a ride anywhere- nice. :o) It was ready when I told them I needed it to be. Only thing that was disappointing, I was told that because of new management I would no longer be offered my lifetime free oil-changes.. :o( I may have to shop around now or use coupons, 45 dollars seems expensive for an oil change.
Business response:
Thank you for taking the time to review our store and service team. I wanted to let you know that under the new Wheaton ownership we were in fact carrying on the Oil Change program that existed under the previous management. If you would like to call me I would be pleased to clarify for you the program parameters and how you can still take advantage of it. We look forward to continuing to exceed your expectations. Mike Ringrose General Manager 780-701-2222
In my last oil change and filter cleaning I was hoping my gasket and my engine oil to be checked in order to detect the leaking and prevent my engine from being dammaged. No reasons of my engine dammage was given to me.The rate of the labour is higher that prevent me from doing service at your chop on a regular basis.
Business response:
Thank you for taking the time to provide your feedback to us. We work hard to ensure our prices are fair and competitive. Given the scope of work and severity of repairs we will always work with the customer to keep the costs within the customer's budget. I would like to be able to provide you some additional feedback on your oil leak issue. If you would like to give me a call to discuss. Mike Ringrose General Manager 780-701-2222
Excellent service!! As soon as i walked in the door i was greeted and introduced to the sales managers. I was then introduced to the service team that was working on this day. It is always nice to meet the people working on your vehicle. A very friendly environment to make a purchase in. No pressure that you get from some other dealerships. My purchase was quick and simple. My payment was very well explained to me. Even down to this air conditioning tax that needs to be paid.
I bought a corolla last week and the service was great. The price was pretty close to what I expected. I'd never hesitate to recommend this dealer for any one looking for a new car.
I recently purchased a vehicle from this dealership and had an extremely disappointing experience. I declined additional coverage multiple times with the salesperson and again with the finance manager. Despite this, I later discovered charges on my bill for windshield coating, rustproof undercoating, and 3-year rim coverage totaling more than $3,000. I do not have a signed extended warranty agreement or paperwork. I was also misled about the total price of the vehicle. The salesperson told me that a portion of my previous ca... read more
Service people where unhappy and uninformative. Did not seem to appreciate my business and did not offer any helpful tips or other services. I can receive the same service cheaper and would obtain more car care advice plus other inspections within the overall price.
Business response:
Thank you for taking the time to review our dealership and team. It appears from your rating that overall you were satisfied with Customer Service, Quality of work, Friendliness and Overall Experience. Where you rated us poorly was Price. I would love the opportunity to discuss this with you in more detail so I may understand how Pricing reflected in your comments made about the Service Staff. I can be reached at 780-701-2222. Thank you for your time. Mike Ringrose General Manager
Frequently asked questions about Toyota on the Trail
How is Toyota on the Trail rated?
Toyota on the Trail has a 4.3 star rating with 7,144 reviews.
When is Toyota on the Trail open?
Toyota on the Trail is closed now. It will open tomorrow at 9:00 a.m.