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Toyota on the Trail
- Car Dealers
- Edmonton, AB
About this business
Location details
5210 Calgary Trail NW, Edmonton, AB, T6H 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Hello everyone I went to this dealership yesterday to trade in,I had a chat day before regarding that particular car ,went there next day they looked at the car on computer said it is sold ,seriously showed the second car oh that too is not available, I said can u do a appraisal on my trade in ,without even looking they undervalue my trade in by thousands ,I know the market value of my car ,I don't know how they do business really disappointed with the level of service and there managers too need a common sense never ever go... read more
They were not very friendly and did not seem interested in our business. Was trying to get information on a hybrid. We will be going elsewhere.
Needed a truck so I traded in my perfect 2017 Durango for a 2014 duramax asked them a million times if it had no issues and they guaranteed nothing was wrong their mechanic had been through it and it was perfect. 3 days later all the coolant was on my garage floor and 2 weeks later the motor was blown. I had 30 day warranty on it but they did nothing they towed it to their dealership and it sat there for almost a month till I finally got a call back after leaving countless messages. They said they were paying anything to fix... read more
The Sales manager forced me to sign the debt of sale I had a bad experienced on this dealership. They are asking for a deposit not showing all the required computation and documents. The Sales Manager is so rude and told me that I cannot get my deposit for the car. He is very pushy on the sale. we ended up getting the car. they are requiring us to deposit for the car. I have heated argument with these manager. I would never recommend this dealership to my friend.
Kia Rio All I know is that 2 salespeople Zach and Sumit Bannerjee tried to add a $500.00 extra fee over and above the advertised price of the vehicle I was looking to purchase. The word "optional" did not come out of either of their mouths at anytime. Check out what Sumit Bannerjee said in this email response I recieved when I questioned his pricing tactics: Sumit Bannerjee "Hi George, Thanks once again for your interest for our 2014 Kia Rio.Great choice ,this vehicle is available...When can you come in to take it for a spin... read more
CAUTION: Do Not Do Business At Toyota on the Trail The managers and salespeople I dealt with at Toyota on the Trail are inefficient, have poor business sense, and are dishonest. I bought a Tacoma one week ago and the process took 2 days rather than a single visit as we had planned. As I was signing the bill of sale they told me the vehicle only had one key. They refused to offer me a second key at a reduced price despite the unfortunate last minute discovery. Within a week of purchasing the truck I asked them to look at the ... read more
Horrible customer service and communication I traded in my vehicle last March. I wanted a used 2017 Rav 4 and the salesperson recommended the brand new Toyota Rav 4. He said that it had everything I wanted and it was way better for only 2K more than the used vehicle I was looking at. I listed my needs and I was told that this new vehicle was going to have everything including remote start package and a block heater (I specifically asked for these because I had to purchase them on a previous vehicle and it was a hassle). I wa... read more
I have never leave any comments but this time Yes. Customers should stay away from this brand ... Toyota On The Trail. Especially if you have a vehicle to trade in, yours is garbage and theirs is Gold. If they have a good deal, the vehicle should has been in accident and they still show it is nothing. Toyota generally is reliable with the name and we choose but not this Slealership. This management should be considered. Edmonton has more way better Dealership than this. Don’t spend your time here. It’s just very central but ... read more
offered service and actually what you get At the time of selling, they claimed for service and price, they charged more than other dealership and verbally explain service is way different than documented service received after 4 months ( did not get document on the same time when I sign ) Do not care about customer after getting money, cancel their service without reason once taking full payment of it. Never take responsibility always get answer person is busy with customer, they will give you a call back and it will not hap... read more
Business response:
Hi Priyanka, We do apologize that your recent experience with us was not up to standards. We appreciate your patience as we worked to remedy the situation. Take care.
Frequently asked questions about Toyota on the Trail
How is Toyota on the Trail rated?
Toyota on the Trail has a 4.3 star rating with 7,144 reviews.
When is Toyota on the Trail open?
Toyota on the Trail is closed now. It will open at 9:00 a.m.