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Toyota on the Trail
- Car Dealers
- Edmonton, AB
About this business
Location details
5210 Calgary Trail NW, Edmonton, AB, T6H 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
False advertising, non-current CarFax report, and ripoffs!!! I went to Toyota on the Trail Jan. 17 or 18, 2019 after the purchase of another GoAuto VW Golf failed due to the vehicle delivered having 8,000 more kilometers on the odometer, than the vehicle we purchased, etc., etc., etc. At Toyota on the Trail, I attempted to purchase the 2018 Toyota Corolla iM stock #PW0408, advertised on their web site as having only 340 kilometers. Scam #1 - was when GoAuto added $500 onto the purchase agreement for their own anti-theft engr... read more
Business response:
Hi Barry, We do apologize that your experience with us did not exceed expectations. There are many factors in why the kilometers of the vehicle is different than what was noted on the website. We are sorry that the go card credit could not be applied due to certain circumstances. We have rules that apply to the credits and can't bend them. So again we do apologize. Take care.
Condescending attitudes and flimsy excuses I am in the market for a fun small car and my research indicated that the toyota 86 is the perfect car for my needs. The dealership i went to, toyota on the trail, told me flat out that they would not let me test drive the vehicle. Their reason being that they do not test drive rwd vehicles in the winter. This is despite weather conditions being excellent, road conditions were also excellent and traffic was supremely light. This experience has left me soured to the whole toyota expe... read more
Business response:
Thank-you for visiting our dealership and showing interest in the 86! If you could please message us your contact information our General Sales Manager would be interested in talking with you about your experience. You can get in contact with us at: bdc@toyotaonthetrail.ca. Thank you.
Returned vehicle 3 times Original AMVIC inspection from the dealership showed the transmission as good. After vehicle was purchased, discovered that the transmission was leaking and one of the bolts on transmission housing was not fully seated. Not sure how that was missed on the AMVIC inspection. 1st return to dealer they tighted the bolts and added black gunk. 2nd return to dealer they added more black gunk to try and stop the leak. It wasn't until I was rude the dearship did anything to fix the problem correctly on the 3r... read more
Business response:
Hi Chuck, we are very sorry that you felt that your experience was not a positive one. Ultimately we do our very best to ensure the mechanical integrity of our vehicles through our inspections. Over and above this we have covered the majority of the cost of an extended warranty for you as well as had your vehicle in for multiple hours to do our absolute best to rectify your issue. While we had your vehicle after your purchase we did provide you with a loaner vehicle to inconvenience you the least amount possible. We have als... read more
Very hard to get a straight answer. My experience started out reasonable enough, my sales person Sammy was a nice guy to deal with and very helpful in selecting a vehicle. Once the vehicle was selected everything went down hill. Every question I asked anybody was met with "ummm, let me check." or "nobody told you that?" and it seemed as if every new person I talked to was more confused by my questions. I was promised either a discount on the vehicle or money put towards my financing to bring my interest rate down due to some... read more
Treated like Peasants Horrible experience. Dealt with Reg who was awesome (Sales). When we started dealing with finance and sales manages it was a nightmare. We were told that they wouldn't buy our trade in on a lease, that it could not be done (not true, Mayfield just did it). I asked them to humour me and show me lease rates. The manager became confrontational telling me I couldn't afford to pay off the lien to sell it myself (he hadn't actually seen any of our financials at this point). We left. We went to Mayfield Toyota... read more
"Certified used" is not thorough We are unhappy with the integrity and the customer service of the used car department. We purchased a used Tundra from this dealership. We were in Australia visiting my brother when we saw the ad and although we tried to have someone come see the vehicle, we were not able so we committed to purchasing the vehicle site unseen. We had seen the inspection report by the dealer and the action list of items they were addressing before the purchase. With this and the "Certified Used Toyota" promise ... read more
Excellent Sales Advisor; Poor Financing "Expert" When I purchased my used Kia Forte the salesman, Al Kanji, was excellent to deal with and highly professional and knowledgeable however, my experience with Don MacDonald, Finance "Expert" was not as positive. Mr. MacDonald presented one rate of interest to me for my car loan and as it turned out that I signed up at a higher rate of interest. He was very fast talking and made representations that if I obtained used car protection insurance that my lender would appreciate seeing... read more
Business response:
Hello Tammy, Thank you for reaching out and I apologize for any frustration this has caused you. I have looked into your file to get a better understanding of the situation and spoke with Don directly as well. Perhaps there is a misunderstanding of the interest rates as initially you were approved for 5.99% but in the end we were able to get it down to 4.99%. I'm not entirely sure where 3.99% would have come up as there is nothing in the file that indicates this was ever discussed. Based on your current term and payment plan... read more
If you want a great dealership keep looking Thought because it was a Toyota dealership we would get great service. The staff weren't knowledgeable in the product's they sold. (Had to take the car back 3 times for a car starter setting.) When I went to go for a service 8000 km nobody mentioned that they only have 2 shuttle vans and they don't go to leduc. If you want anything they recommend a loaner but don't mention you have that option. On top of that it was an ordeal to get the deposit back. Though it was an ordeal the sal... read more
Slow Service / Poor Alignment Up until the past few weeks, we have had fairly decent service at this dealership. However, things have recently changed in how we have been treated there. A few weeks ago, even with an appointment to get an oil change and tires rotated, my wife spent almost four hours sitting in Toyota on the Trail waiting for the service to be performed. Going into the fourth hour, I spoke with her and suggested that she get her vehicle and leave, and that we would find somewhere else to go. When she approache... read more
Business response:
Hello Paul, Thank you for reaching out to us about your concerns regarding your family’s experiences with our Service department. As per our e-mail conversations, you have made it clear that you will not return, but I feel you still deserve an explanation and an apology. First, I want you to know that when I received your first email I was very concerned that you had such poor experiences, and that your wife and son both had such long waits. I completely agree that waiting two hours for an express oil change is unacceptable ... read more
Frequently asked questions about Toyota on the Trail
How is Toyota on the Trail rated?
Toyota on the Trail has a 4.3 star rating with 7,144 reviews.
When is Toyota on the Trail open?
Toyota on the Trail is closed now. It will open at 9:00 a.m.