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Toyota on the Trail
- Car Dealers
- Edmonton, AB
About this business
Location details
5210 Calgary Trail NW, Edmonton, AB, T6H 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
insulted l was ready to drive away with a new tacoma when the salesman introduced me to his finance manager and although he was polite he insulted me with an offer of $250 for my 2005 volvo xc90. The branch manager sent me a email on my experience and how they can do better for the next time, and when l responded to her l did not hear back for a follow up. These people just want your money and do not care how they insult you . Will never go there again. John V
Business response:
Hey John, We are very sorry that you feel that way about your Volvo. With a vehicle of that age, we end up sending it to our wholesalers and they give us the dollar value for it. That dollar value was based off the fact that your Volvo XC90 had an Airbag Malfunction light on, as well as an engine light, and the vehicle needed brakes. These can end up costing thousands of dollars to fix for this vehicle to be roadworthy which is why the value ended up being so low. We would be happy to reevaluate our appraisal of your Volvo a... read more
Sleazy I do not normally leave reviews but this was such a bad experience. First off the car I was looking at had parts missing that they would not replace even though it showed on the online pics, and in the description of car. They would not even negotiate the price of parts that were missing. The sales manager just sat there and said thanks for bringing it to our attention. Since then they have not even changed the ad, they also stated another deal was coming in so my deal was second even though I was the first one there ... read more
Business response:
Hi C, we do apologize that your recent experience was not up to standards. Typically we do not negotiate the price of our used inventory as we price our used inventory to be the best value in the current market. We are sorry if this was not communicated to you. We would be happy to assist you in the future if you were to change your mind. Take care.
The whole experience has been horrible I bought my 2015 4Runner from Toyota on the Trail earlier this year. I like the car but the whole experience has been horrible. Initially when I bought the car the sales person told me I needed to pay for window etching, I told him I did not want this and then he indicated it had already been completed so I would have to pay for it. I told him that it is against AMVIC to charge someone for this once they have turned it down and somehow the etching hadn’t been completed and I didn’t have... read more
Business response:
Hey Jamie, Sorry to hear that this has been a bad experience for you. Unfortunately, you have purchased the vehicle quite some time ago back in April, and it was communicated to you that the TPMS sensors were non-functional. It seems however that 3/4 are now, which seems great rather than not having any! We apologize that after seven months we would be unable to contribute to any repairs or parts that you want to add to your vehicle. Take care and we hope you enjoy your 4Runner!
Don't go to Toyota on trail, edmonton, these are looters, I am a sufferer. First they take your signatures by saying that we want to confirm you are a serious buyer. Then you are trapped. 02 yrs back upto 2017 it has different owner and policies, but now it's very different. As I was a old customer with Toyota on Trail, I was in same faith, but this time they just trapped me.They just kept eye on my pocket, how much they could pull from it. Those people snatched bread from the mouth of my kids. To survive they need bread ins... read more
Business response:
Hi Anoop, our Sales Manager, Sneil Minhas, is attempting to book you in to address your concerns. Please let him know when are available and he will make sure all your concerns are dealt with accordingly. Thank you, have a great day!”
Sleazy to the max We went in to see the car one of our kids had picked out. The 'manager' had asked him what his budget was and had found a payment that 'fit' his budget. When we went in they showed him a paper with the purchase price of the car and his payment. That's all - no breakdown of deposit, interest rate etc. We questioned the sales rep about that. Suddenly the manager appeared and said they had worked it out on a 18.99% interest rate as they ' thought' he wouldn't have much credit history. They were very aggressive... read more
AVOID THIS PLACE AND LISTEN TO THE 1 STAR REVIEWS OR YOU WIL Please note that I have no motivation to write this review then to WARN OTHERS. The staff at Toyota on the Trail practices high pressure sales tactics and will add extra hidden fees and high interest rates. Don’t be fooled. They conceal the total cost of the loan and will only show you the bi-weekly payment. Which means you may end up paying thousands extra. They literally refuse to show you the total cost until you are about to SIGN THE BILL OF SALES. Once they ge... read more
Business response:
Hi Jay, We do apologize that your experience with us did not exceed expectations. Providing our customers with top-notch service is our highest priority, so are saddened to learn that we fell short. Our management staff is aware of your feedback and will address the issues accordingly. Again, we do apologize.
Very Bad customer service I just went to Toyota on the trail to inquire about the 2016 Mercedes Benz CLA 45 Amg. From the front desk to the guy that assisted me is TERRIBLE. I have to stand in front desk with both lady receptionists on the phone not even acknowledging me that they will be with me in a minute or two. The one that really turn me away is the sales man named Reg, he is not interested in assisting me with the said vehicle and not even showing interest in my opinion with the said car. I am really interested in fin... read more
Business response:
Hi Marco, Once again I apologize for your experience. I’m happy to personally work with you to see if the CLA45 meets your needs. I appreciated the opportunity to speak with you today in the showroom to address your concerns. Please don’t hesitate to contact myself directly on the cellphone number on the card that I gave you should you want to explore your options. Sandy O’Brien, General Sales Manager, Toyota on the Trail.
Don’t go near this dealership They give false mechanics reports and lie to try and cover up their mistakes. Stay away. Absolute joke. Vehicle was purchased August 28th. In and out of shop till end of September / mid October due to missed problems that were discovered by other shops that the admitted to skipping and leaving off our mechanics reports. brought in again end of April due to AC not working. Was told by 2 separate mechanics it was due to a missed major leak which caused our ac compressor to fail which TOT also said... read more
Business response:
Hi Tina, I apologize that the initial issues were missed during the inspection which we rectified as soon as they were brought to our attention as they were very soon after your initial purchase in August last year. The A/C issue that you described was unfortunately not brought to our attention until almost 10 months after your purchase otherwise the result of the complaint would have been different. We do offer extended coverage for vehicles for issues like this just incase they were to arise during your ownership.
Engine light Bought a 2015 on Sunday, by Saturday the check engine light was on. Turns out it needs a new thermostat. They said they couldn’t do anything because I can’t prove they knew about it. Fair enough, when I complained and said I was putting in a complaint with AMVIC he accused me of threatening him. Complete degenerate. I’ve seen criminals do the same thing, make accusations of belligerence and threats to get out of the situation and make themselves the victim. I was blown away, so I just cut ties and left before I ... read more
Frequently asked questions about Toyota on the Trail
How is Toyota on the Trail rated?
Toyota on the Trail has a 4.3 star rating with 7,144 reviews.
When is Toyota on the Trail open?
Toyota on the Trail is closed now. It will open at 9:00 a.m.