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Toyota on the Trail
- Car Dealers
- Edmonton, AB
About this business
Location details
5210 Calgary Trail NW, Edmonton, AB, T6H 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
no spare tire They didn’t tell me that my van has no spare tire.my tire blow now.im in the middle of hiway 2.cannot do anything because im expecting for a 2014 toyota sienna has a spare tire.i call toady the dealer they said the tire can run flat.i try to run flat and the tire totaly destroy.im with my family in the road now waiting for a help from edmonton.sad experience.regret buying a van in toyota on trail
Worst experience We went to buy a car while we negotiated price on the phone but when we went there those guys just ran from their commitment And even finances were very pushy to sell accidental and warranty on the car even when i told them that i dont need accidental they pushed me very much
Business response:
Hi Harry, We're very sorry to hear about your experience. Guest experience is extremely important to us, so it's concerning to learn we fell short. Please get in touch with our Sales Manager, Richard, at 780-702-2222 or RYuen@toyotaonthetrail.ca. He would appreciate the opportunity to address your concerns and hopefully rectify the situations. Our reviews are extremely important to us, and your feedback is appreciated. Take care.
UNETHICAL & DEPLORABLE STAY AWAY FROM TOYOTA ON THE TRAIL. I'll be updating this post and going into extensive detail about my experience. For now, know this.... from the finance manager to sales and the actual car itself (check engine light came on BEFORE even driving off the lot) - purchasing a vehicle from this dealership has been THE WORST EXPERIENCE I've ever had! UPDATE - As consumers seeking to purchase a vehicle, we are all hoping to interact with honest, trustworthy and ethical dealership employees. THIS DEALERSHIP ... read more
Arrogance starts at the top! I had a very positive experience looking at used vehicle with Eli, although most had smashed windshields and didn't run like they had been mechanically inspected and reconditioned for sale. I made an appointment to drive a couple of vehicles in the evening, but when I arrived to do that, I was advised that I need to give a credit card number first! Now, I'm 49 years old and I've been buying vehicles for longer than most of the staff there have been alive - I've never had to provide a credit card ... read more
Pushy, lying, take your money Wanted to sell me a vehicle worth 5900 sticker leased with dollar buy out over 3 years totaling 15600, my credits not that bad but in there eyes was the worst, 670, pushed for signatures all the way threw, tries to rebargain me pushed for signatures then no refund on deposit, greasy xxxx happens there don't recommend and will steer anyone I know away
Ripoffs Total ripoffs! My deposit wasnt given back as they said it was on their terms and conditions. But I found out downpayment is different from a deposit. What a RIP OFF. Wouldnt recommend specially their Sales Manager CHRIS BUI. They work hard to rip you off.
Business response:
Hello, I would like to see if we can help you with this situation. There are certain circumstances where deposits are refundable and if this falls under those guidelines then I’m sure we can help. Please contact our General Sales Manager Sandy O’Brien at sobrien@toyotaonthetrail.ca Thank you.
Horrible Experience..Worse Toyota Dealership in Canada I purchased a 2017 Toyota Rav 4 online ..We finalized a price and I gave then $1000 deposit..They informed me no extra fees.. I got a bus 5 hrs to Edmonton with a bank draft over $22,000.00 to purchase the vehicle..upon arrival..they infomed me that extra work was done on the Rav 4 total $1585.00 and this would have to be added onto the cost or they would not sell the vehicle..I had a signed Bill Of Sale and they said the assistant sales manager who made the deal was gon... read more
Very bad Its very very hard to reach out anybody here Nobody returns the call or even respond to your message The customer service is very cheap
Worst experience Gave us different quotes on same vehicle in same day . Never go to Toyota again. Zero star. Play with customer feelings.Tell something different and other day they can’t agree on the terms.Fool around customers.
Business response:
Hi AK, We do apologize that your experience did not exceed expectations. We are sorry that we could not come to an agreement together to make the deal work. Take care.
Frequently asked questions about Toyota on the Trail
How is Toyota on the Trail rated?
Toyota on the Trail has a 4.3 star rating with 7,144 reviews.
When is Toyota on the Trail open?
Toyota on the Trail is closed now. It will open at 9:00 a.m.