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Toyota on the Trail
- Car Dealers
- Edmonton, AB
About this business
Location details
5210 Calgary Trail NW, Edmonton, AB, T6H 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Horrible Customer Service I called last week and booked an appointment to bring my 2014 Tundra for oil change and service, I showed up the day of my appointment but they couldn't find my information and they tried to make me come back next day. I refused because I took time off work and can't do the same next day. Few minutes later they agree to work on my truck, the service advisor said he will get back to me in an hour or two with updates but instead called me 6 hours later when the truck was ready for pickup; The advisor ... read more
Business response:
Dear Mr. Hassan, I have attempted to contact you by phone, and have left multiple voicemail messages that have not been returned. First, please accept my apologies for what appears to you as poor customer service. However, I need to point out that your concerns mainly stem from the fact that you had not booked your service appointment at our dealership, but rather with Gateway Toyota (which we have confirmed with their service department, as they show you as a missed appointment for that day). Our Service Advisor, Sandeep, w... read more
I took my 2001 Toyota Echo into Sun Toyota on October I took my 2001 Toyota Echo into Sun Toyota on October 16th and November 8th of 2013 for extensive service which, when completed, amounted to almost $4000.00 ( yes, that's right; ALMOST FOUR THOUSAND DOLLARS ! ). When I first let my car with Sun I specifically requested that their service technicians go over it completely and carefully, and stated that I wanted it to run at peak efficiency when all repairs and service had been completed. The "service" ( if that's what it c... read more
Business response:
Dear K.B Granlund (chortik), Thank you for taking the time to review our company. I have reviewed your file and see that you have not been in the dealership since late fall of 2013. 5 months later you submitted an on line review that is very derogatory and speaks to a terrible experience with us. Under normal conditions, a service customer that has a concern with the workmanship or ongoing mechanical issues would call our Staff or Management team and express their concerns so that we can address and rectify them. Looking int... read more
Right when I talked to Sandeep all I could feel was dishonesty, greed, and selfishness. We are ALL trying to make a buck and survive. Disgusting experience. Makes me wish I went with another car make.
Business response:
Dear BhodieBallance Thank you for taking the time to share your feedback, unfortunately your description of Sandeep does not reflect any accuracy, he is a kind, gentle and honest hard working employee. He does not exhibit any of the traits you referenced and his previous reviews support that position. Please call me do discuss in detail exactly what happened in order for you to write this negative experience recap. Mike Ringrose General Manager. 780-701-2222
To whom it may concern, Requested specifically for an To whom it may concern, Requested specifically for an oil change only period. Within 20 minutes of leaving i was called and asked if i would like my cabin filter replaced? I repeatedly told veronica No!. It seems she has a problem with control, authority or who knows. Additionally she never went through my bill, she candidly dropped my keys and my paperwork on the desk where you pay and returned to her work station,real classy, with me because unsurprisingly she added a s... read more
Business response:
Good Afternoon Sid, it seems our team is not going to be able to meet your expectations, Veronica is the highest scoring and most reviewed employee on our team. Her job is to provide customers with required/recommended options on each service interval, if the technician checked your cabin air filter and it was dirty, and recommended a change then she did her job calling you and asking. This is the filter that brings the air into your cabin area for the passengers. Every customer has the option to say no. We use grease to lub... read more
I purchased a RAV4 from Sun Toyota, Today, I had my RAV4 for service. When I called to book for service, they mentioned that the service would be under 5-year service coverage and I wouldn’t need to pay. When service was done they gave me a $190 invoice. I was not happy with that and talked to their service manager and latter to their general manager. They did not accept. They really misled me didn't give me full inormation about what I was going to be charged. I won’t go back and won’t recommend this centre at all.
Business response:
Mr Darabi, I am the General Manager you spoke to last night. I reviewed your concerns and am very confused by your comments about our teams service. Our appointment coordinator booked your appointment correctly based on Toyota Recommended service guidelines, you were due for a type B service. The notes in the system reflect that conversation happened with you at that time. Our Advisor circled the estimate amount on the work order that you signed BEFORE any work was started, then you paid your bill after speaking with our Ser... read more
I went twice at this dealership 1st for buying and than for a minor tyre repair. Both the times I felt as the employee behaviour as they are doing a favour to talk to me. It was not a very good experience. It's there job if they cannot do it than don't take the job. Disgusting. Only the lady at cash counter is wonderful and know customer service.
Business response:
Dear Sir, you have submitted a review for Deepinder Singh, who is one of our Finance Managers, yet your are referencing a service concern. I am not able to determine the cause of your negative review as Deep would not normally be handling tire issues. Can you call me to discuss your concern directly. 780-701-2222 Mike Ringrose, General Manager
We dropped by Thursday before noon to look at a Highlander which we were considering purchasing. We sat inside one inside the dealership and after 20 minutes no one bothered to approach to ask if we needed help. There was at least one salesman walking around but he avoided eye contact with us. We left and I was quite upset and called to speak to a sales manager. He claimed they were busy despite what I said about no eye contact from this salesman walking around. He offered to sell me the SUV but I told him we would go elsewh... read more
Business response:
Dear Customer, We have just become a Dealer Rater Certified dealer and your review from a year ago has come to my attention. Could you please contact me directly to discuss your concerns in hope of understanding what happened on the day you say you came into the store and where not helped. Mike Ringrose, General Manager Sun Toyota on Whyte. 780-701-2222
Frequently asked questions about Toyota on the Trail
How is Toyota on the Trail rated?
Toyota on the Trail has a 4.3 star rating with 7,144 reviews.
When is Toyota on the Trail open?
Toyota on the Trail is closed now. It will open at 9:00 a.m.