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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Fantastic heights of incompetence Recently purchased a 2008 Tacoma from Kingway Toyota and was as seriously unimpressed by the quality of service there. We were bounced around four different sales persons, one of whom made us an offer that was $1000 OVER the advertised price, and who tried to sell us undercoating for an addition $450, even though the vehicle had already had undercoating applied when it was brought in by the previous owner. This we found out later when we asked about a customer satisfaction recall that we kne... read more
Business response:
Hello there. This is Daniel Priestner, General Manager. I am very sorry to hear that you are unhappy with the purchase of your 2008 Tacoma. I understand that one of our managers, John Hamdan, has reached out to you in order to rectify your concerns. I hope that John was able to help you and bring things to a satisfactory conclusion. Please let me know if I can be of any assistance. I can be reached directly at 780-619-5798 Daniel
Poor customer service, lack of respect for customer My wife and I bought a 2016 Forerunner from Kingsway. Everything started out okay and payment that met our budget we agreed upon. As I travel for business the papers had to be emailed to me to sign and I noticed that the lenght of the loan was different than what we discussed. Upon ensuring what this did to the payments my wife was told they Would be higher than what we agreed to. Had we not asked I'm sure that no one would ever had said anything.the finance person seemed m... read more
Aggreived I would definitely not recommend this dealership. It was very unwelcoming experience that I and my friend faced when we met Maja. She didn't care and was busy with her cell phone. She pretended and excused that she was busy and we left her office right away. My friend who was interested to buy a vehicle decided to go with another dealership after receiving this maltreat here.
Feel ripped off! So we came into the dealership to trade in a vehicle. Traded it in for another used vehicle. The vehicle we got had some dirt on it being as it was beside the road never thought anything about it. They washed it but buy then it was to late we signed the paper work and now we are stuck with a scratched up vehicle that we can do nothing about. I will never go back!
Service scam All those stories you hear about going to get work done on your vehicle and the shop attempting to swindle you with overpriced xxxxxxxx "repairs" or "maintenance" are certainly proven true when dealing with the service center at kingsway Toyota. Between extremely over priced services, some of which conveniently occurred since my last oil change (when my vehicle was still under warrantee), and the ridiculous attempts to justify the expenses (fancy chemicals to clean my battery? You mean baking soda and/or water?)... read more
Business response:
Good morning "Steve". I apologize for your unsatisfactory experience. In order for me to see what happened, I would need your full name, phone number on file so I can look into what happened. After reviewing your service, I can get back to you. I look forward to your reply. Sincerely, Johnny Yu Service Manager
Unprofessional repair I had a small factory defect that needed resolution and it was not fixed properly. This was not Darcy's fault but the technician that did the work let us down.
Cometitive price shopping not allowed here Was in looking to purchase a new vehicle and shocked to find they will not give you a price unless your willing to do the deal now. So much for competitive price shopping with this dealer So no surprise the show room floor had more sales staff than customers
Business response:
Thank you for review. We are very sorry that you had a negative experience. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Kingsway Toyota, we take customer service very seriously. Please contact me, Daniel, General Manager at 780-619-5798. We look forward to working together with you to come up with a solution.
Misrepresented availability We are in the market to buy a Sienna. We called and checked for the available new stock and after spending 20 minutes on the phone with the sales guy, we were told that indeed the mentioned two Sienna's were on the lot and available. It was agreed upon that we would meet the sales person in the AM. Upon on arrival, the salesperson was not available and we were passed on what appeared to be the "closer". After test driving, we were told that this was not the car we had discussed, and they both SOLD... read more
Business response:
Thank you for review. We are very sorry that you had a negative review. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Kingsway Toyota, we take customer service very seriously. Please contact me, Daniel, General Manager at 780-619-5798. We look forward to working together with you to come up with a solution.
bad service If you wanna buy a car,service or change oil don't go to toyota kingsway..I was in kingsway Toyota for service..change oil waiting 3 hours.when I get home I find out he gave wrong reciept and no sticker on the windshield for my next change oil and also scratch on my rims..this is worst dealerships I'm not coming back to this dealership anymore...!!this is my second time.
Business response:
Hi there, Thank you for taking the time to leave this review for us. Here at Kingsway Toyota, we take customer service very seriously and are concerned about the experience you received. If you are willing, can you please tell me your name so I can look into your file for you and resolve the problems you experienced. Thank you in advance! Johnny Yu - Service Manager
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.