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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Brutal experience Was there in the weekend with my 72 year old mother in law. She is a return customer to this dealership looking for a new vehicle. Did the test drive and after asked about price. We we told the price was on the sticker and unless we could promise "110 percent" we would buy today or would be willing to put down a "deposit" we would not be offered any deal. The reason was that we "could shop around". It is insane that we would need to put money down or promise to buy without even knowing what the price would ... read more
Business response:
I am sorry that your experience here was not as pleasant as it should be. I would like to speak with you about your visit. What is the best way to contact you or you can reach me at 780-478-8300 or by email @ rsewak@toyotanorthwestedmonton.com. Roneil Sewak Customer Relations Manager
Great salespeople but poor execution I had such a difficult time getting anything accomplished after I decided to buy my Sienna. I had a poor experience with the finance department - who took days to follow up just to ask for more information, mislead me about the cost of protection packages, was not prepared and did not sign everything unneeded to register my vehicle, and generally seemed far too overworked to be able to give me anything approaching acceptable service. The van was Dirty on the inside as well - which wouldn'... read more
Business response:
Hello maam, I am sorry that your experience here was not as pleasant as it should have been. I would like to speak with about your visit. What is the best way to contact you or you can reach me at 780-478-8300 or by email @ rsewak@toyotanorthwestedmonton.com. Roneil Sewak Customer Relations Manager
Very Bad Customer Service I purchased a brand new 2017 Hybrid Toyota RAV4 in the last week of January - clearly specifying to the Finance guy that this purchase needs to be on my Company name and the Payments should be taken from my company account. I provided all the details needed to get this done. It is now the end of April and the Payments are still being taken from my personal account (even after repeatedly calling Eric Yuan and getting confirmation from him tht this has been taken care of). I tried calling again 4 week... read more
Business response:
Hello Bernard, I am extremely sorry for the inconvenience that has been caused by this. I will speak to Eric Immediately to contact you and assist you in this matter. If you do not receive a phone call please call me immediately at 780-478-8300. My name is Roneil Sewak and I am the Customer Relations Manager.
Check with other dealers !!1 Ask questions before you book a service appointment ! I called to book a regular scheduled maintenance ( 24000 km ) for my 2016 4Runner. I was quoted $129.00 but when I called another dealer i got a quote of $68.00 !!!! When i called back and advised them of the discrepancy they backtracked and said they would match the quote IN GOOD FAITH. So now they are insulting my intelligence but i'm more curious about their tactics. When i asked what they do for the $68.00 they said it was for an oil chang... read more
Business response:
Hello sir/madam, Thank you for sharing your experience. I do apologize that your experience was not as pleasant as you would have liked it to be. Thank you for making us aware of this and we are working on making the changes so this does not happen again. I would like to speak to you to see if there is anything I can do to help you for any inconvenience that this may have caused. You can reach me at 780-478-8300. Roneil Sewak - Customer Relations Manager.
Purchased new 2017 Rav4 I have to say that my dealing with Toyota Northwest has been my worst dealings with a car dealership. I purchased a new 2017 Rav4. The salesman Jeremy was great. but once out of his hands it went downhill. It started with my payout(which I misunderstood the amount the lady gave me from Toyota Canada), I was told by John H. that any extra money they charged on the contract for the trade in would be given back to me. They also told me to put a stop pymt on the next payment for the trade in(which I did).... read more
Business response:
Hello sir/madam, Thank you for sharing your experience. I do apologize that your experience was not as pleasant as you would have liked it to be. Thank you for making us aware of this and we are working on making the changes so this does not happen again. I would like to speak to you to see if there is anything I can do to help you for any inconvenience that this may have caused. You can reach me at 780-478-8300. Roneil Sewak - Customer Relations Manager.
Do not bother going to this dealership! We went to this dealership to look at new Rav 4's and trade our 2011 Dodge Grand Caravan. We went inside the dealership and nobody came to help us. We walked around, even got inside a Rav 4 on the showroom floor, continued to walk around when some lady noticed us and asked if we had been helped. Finally someone came to help us. We asked about the 2017 Rav 4's and were brought into "Jaihad's" office, funny thing is nobody named Jaihad is listed in the employee names below! We talked pri... read more
Business response:
Hello Janice, Thank you for sharing your experience. I do apologize that your experience was not as pleasant as you would have liked it to be. Thank you for making us aware of this and we are working on making the changes so this does not happen again. I would like to speak to you to see if there is anything I can do to help you for any inconvenience that this may have caused. You can reach me at 780-478-8300. Roneil Sewak - Customer Relations Manager.
Upselling!! I scheduled my Rav4 for an oil change on March 21st. I let the lady over the phone know that I was only interested in the oil change at this time. She mentioned that there was a recall for the wiper linkage, which was appreciated. No issues with the service done. However- after I dropped the vehicle off, the service "advisor" called me and said that the technicians were recommending more work. I asked if they found an issue. He said no, but due to the mileage on my vehicle, he was recommending a throttle body ser... read more
Business response:
Dear Wanda, Thank you for taking a time to contact us. We take all comments and concern seriously and want to ensure resolution and clarity is provided where it can be. I would like to sincerely apologize for any miscommunication that may have occurred with the recommendations made on your RAV4. Toyota does in fact provide a maintenance menu based upon general recommendations, made to our guests for their vehicle maintenance needs and requirements. Many dealerships, like Toyota Northwest Edmonton – also have a separate maint... read more
The Toyota Way Exprience (Kaizen) Steffan Favis was very honest, accommodating and really assisted us in purchasing this used vehicle from this dealership. However, the finance lady who assisted us was very aggressive and she did not even provided us a final written sales quotation before we decided to purchased this unit. Vehicle was released to my wife late night without any proper detailing. Steffan told us just to comeback for the detailing. Front driver side tire was always flat every morning and we decided to dropped b... read more
Business response:
Hello Sir/Maam, Great to hear Steffan was able to help you find the right vehicle. I'm sorry to hear you did not have such a great experience with the business office. Please contact me directly to see if there is anything I can do to rectify the situation. You can reach me at 780-478-8300 or by email, rsewak@kingswaytoyota.com Roneil Sewak Customer Relations Manager.
service department I was in the dealer on a Friday to make an appointment for my Tacoma, where the heater was not working. Very pleasant at this time, but when I came back the next Monday at the appointed time, The person in service did not recognize me, and could not even find my appointment on her computer that SHE had made 3 days before. For me, this is terrible service. They were also supposed to have a courtesy car for me to drive, but of course there was NO record of that either. Follow-up: Once this review was posted,... read more
Business response:
Hello Valued Guest, My name is the Roneil Sewak, I am the Customer Service Manager here at Kingsway Toyota. I understand from Kim Mackinnon your service advisor that the issue you had has been resolved? If not please let me know. If you need any assistance in changing the review please let me know and I will help you out. Thank You So Much. Roneil Sewak Customer Service Manager
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.