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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Service Dept - with No Service Skills Initially the woman who checked in my car and also attended to me when I picked it up was excellent. I drove about a block from the dealership and noticed that my mileage had not moved from when I dropped the car off so obviously there was no road test completed. When I came back in and told her that my car did not get a road test as was stated on the invoice, she said " Oh, that's just a computer print out. We never do road tests in the winter" I live in Alberta, that means that 50% of ... read more
Business response:
Hi Brenda, I am so sorry for the delayed response to this! I must have missed this notification. If you would like, can you please give me a call at 780-619-5798 to discuss this further and we can come to a resolution. Daniel Priestner - General Manager
Watch out for used car sales manager Chris Long story short - salesman Binh was a pleasure, negotiated my trade in and purchase of a Toyota Venza. Binh asked me to leave a deposit to hold the car, I had a few questions but agreed - even spoke on the phone to manager Chris and said I would leave a deposit. Within that hour another customer came in, must have offered more $$, so Chris accepted their offer instead. I only found this out when I contacted Binh that I hadn't heard back for him to take my deposit. I was so disguste... read more
Poor service by Sales person As on Dec 10 2014, I did call about 10am to sales and asked about 2015 Toyota sienna xle limited for test drive and one of the sales person(Jorge) told that he is going to call me after checking inventory and i did wait about 10 mins and then received call from same sales person and he told me that he don't have particular vehicle but his colleague can show me similar vehicle and he set time for viewing the similar vehicle and test drive for AWD. I reached at showroom after drove 35 kms and took ... read more
Business response:
I am sorry to hear that you had an unpleasant experience with us. If you would like, please call me at 780-619-5798 to discuss the matter further. Daniel Priestner - General Manager
Such a bad experience I bought a used (2008) vehicle from Kingsway in 2010. I got the lemon and there was $6,000+ needed in repairs with only 71,000 km on the vehicle in 2014. The vehicle was over the 5-year time limit and while I wasn't expecting anyone to cover all the costs, a price break would have been helpful. Toyota Canada said they would work with me if the dealership would advocate for me. They suggested that I call the service manager. I phoned the service manager and instead of helping me, he tried to sell me a ne... read more
The worse experience I ever have Kingsway Toyota is the worst dealer I ever have especially in service department. Poor quality of work, poor customer service, rude receptionist.... They just want to take the money from your pocket. After I paid the service charge they claimed the problem was fixed. However, just after one week the same problem happens again. Now they're going to charge the parts again and my car is still under the warranty. They don't fix anything. they just hide something from the customers. I will not buy... read more
Will never use this dealership again During negotiation I got everything I wanted for the price I wanted. At this point I was very happy. It quickly turned into a nightmare. The day I showed up to pick up my new vehicle, it wasn't ready. I travelled 4 hours to come into Edmonton to get my car and it was not ready....are you kidding me? then I waited for over 5 hours for them to run around and figure out what was going on. As I waited there were also 2 other people there waiting for their car that was also not ready. Is this ... read more
Such a terrible experience I started out dealing with this dealership by accident. I ended up making a deal elsewhere and will admit that my latter experience was such a tremendous experience that I was almost in tears because of the relief I experienced that my deal with kingsway was finally over. But wait... I am still being hounded, threatened and price gouged. I have never been lied to by so many people at the same time in the same location. Salesman...Liar. Financing...Liar. Reception... clueless. I urge you to look els... read more
Bad experience Went there recently for test driving an old vehicle. For them if you are going for a test drive you must buy even if you don't like the vehicle . Try to pressure you into buying , felt very uncomfortable . Also after i said i am not buying , made me go to different persons to get my car keys . Wont recommend this dealer to anyone.
Purchase of vehicle With an excellent assistance from Scott Saab, I purchased the vehicle I wanted, and am very happy on the over all customer service. I found Scott knowledgeable, patient, friendly and always smiling sales person. He is definitely an asset to the company. Customer name: Getachew Dessiye Email: dessiye@gmail.com
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.