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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Horrible and unprofessional customer service! Avoid! Absolutely disappointed! Horrible customer service! The dealer we had scheduled to see didn't even show up to the meeting. We had driven almost 30 km on Sunday morning to check a car. Apparently, the vehicle we wanted to see had been already sold, and the dealer hadn't even bothered to inform us about it to save us an unnecessary trip! The next day when I poured my frustration into an email to the dealer the next day, he tried to blame me for not giving him $500 deposit to... read more
Worst Experience Purchased 2019 Camry in November 2018 for an ETA of January 2019. This was supposed to be a birthday present for our daughter. Upon following up in the beginning of January we were advised by Lucas (general sales manager) that the vehicle order was rejected by Toyota Canada as the dealership didn’t meet their sales target. He said another order was placed and the new ETA was for end of March 2019. Couple of days later we were advised of a new ETA which now became end of May. When we contacted Toyota Canada t... read more
Good service until the deal is done Super friendly, great customer service....until all the paperwork is signed and you walk off the lot. Called 2 months after purchasing a used vehicle from them, seeing if they’d be willing to do something for the headlight that I discovered was broken. Called amvic to see what my rights were and they said it’s a he said she said situation. So service inspection clearly wasn’t done properly. Tried to talk to Ali el khurdi but didn’t call back etc. Finally got a hold of some manger, must hav... read more
Prius C 4 door Hatch Back I got your e-mail this morning asking for a review...well you asked for it. I bought a brand new Prius off the Showroom floor in March. In August it wouldn't start. The vehicle has had to be towed twice and driven twice to the service center. It is still there (September 8th). The first time they did nothing but charge the battery, second time replaced the battery, third time replaced a fuse, this last time they still have no idea what went wrong. They gave me a loaner that I don't like to drive (to... read more
Absolute Joke! Its bad enough that I had no vehicle for couple days because of the long weekend. I had finally got roadside assistance to drop my car off at the dealer. The following day not one person called me through out this whole day, I took the day off from work hoping my car would be done and ready for the next day. All I wanted was an update so I could plan for a way to get to work. I called service once in morning, was transferred to the technician Oliver his name I believe? Didn't answer so I left a voicemail, that... read more
A few words is not enough to tell you how dissapointed I am To whom this may concern, You don’t know me, but I am a woman who bought a Toyota Tacoma from “Northwest Edmonton Toyota” on Saturday, June 9, 2018. I started communication with Ali Sahly on May 14 via email. In no time, we established the truck I had wanted. This truck was an orange TRD sport upgrade Tacoma. It was ordered, I even put a 500$ deposit on it so it would be held for me when I was ready to pick it up. That date was established quickly as well. I arrived... read more
Felt cheated. Complain about the sales. Bought new Corolla little over two years ago from this delearship before it moved to 137 Ave location. The sales person then told me that the car did not have heated seats and the remote opening of back trunk but they will do it for me. They did the heated seats very quick but not the remote opening of trunk. I took the car for service may be 5 times already and every time I mentioned it to them. Nothing happend, Today I was there for service so, inquired again, service lady asked me t... read more
Be ware of this dealership! Just bought a Sienna this month and found two added on services which was $600 they sneaked into my bill and we also spend $2600 for 3M and other plus services. First, all these paid for service which they told us would be life time warranty were found declined in our files, that meant we would not have access to any warranty at all in the future. Second, when we came back from our service, we even double checked with the tech if the 3M film was put on or not. They told us everything had been done... read more
DON'T TRUST THESE GUYS rated them 5/5 but revising to 1/5. THESE GUYS ARE LIARS. I contacted their General Manager Aaron Buck and he basically told me in gentler words to GET LOST I PLAN TO ESCALATE MY COMPLAIN TO TOYOTA CANADA They said they will update my maps at the time purchase- that didn't happen. They didn't provide me with the LUG NUT KEY and refuse to do so What CRAP CUSTOMER SERVICE
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.