Toyota Northwest Edmonton

TacomaGuy 

on DealerRater

10 years ago

Salesmen way too pushy. Hard time getting deposit back I backed out of a sale on a used truck and they were threatening to not give my deposit back. 2 weeks later I walked out of Mayfield Toyota with a 2016 Tacoma. They lost themselves a sale 

Unhappy chappie 

on DealerRater

10 years ago

Low advertised price to get you to call! So I found a Tacoma as i wanted at the right price, or so i thought. On calling Kingsway, the sales advisor confirmed that this vehicle was still for sale! opes held high i was ready to buy and then the kicker, opps! sorry this vehicle has been wrongly advertised and now its $5000 more expensive plus the fees! Not happy so asked the sales guy to talk to the manager. He called back and the answer was Ok you can have it for $42000+. Not near the original $37660 as originally advertised!... read more

dougcherylhall 

on DealerRater

10 years ago

Avoid this dealership Coreena Wong was amazing, after all her hard work, we were passed on to Dan Smith, Finance Director. He was rude, arrogant, and brushed us off each time we came in. We were asked to come in on Tuesday morning and have our hail damaged car looked at, when we arrived Dan greeted us with "What do you want?", and "Why are you here?" when we told him that Coreena had arranged for us to come in, he acted like it was putting his whole day off. The second time we went in he was yet again rude and arrogant, he t... read more

George 

on DealerRater

10 years ago

Cost of a "world class inspection" without the quality Every time I have gone I have found costs to be larger then what they seem. The breaking point however was my last service visit where I paid 300 dollars. I had my doubts about the quality so I checks for myself afterwards. 150 was the break down for cost of fluid checks to discover simple things like washer fluid left near empty. Next I Checked my engine air filter, while they did replace it, they failed to notice the GIANT collection of lint and bird seed in the air fi... read more

Disappointed 

on DealerRater

10 years ago

This dealership does not answer any questions or concerns If you want a headache or nightmare experience buying a vehicle, this is the place. Worst experience of my life. Nothing but lies to get the deal. I will never buy another Toyota after this. Two weeks after buying a new Rav 4 the paint is chipping off. Mess with the financial documents. I have a list that won't fit here. Nobody has returned a call or email, including the manager. Disgusting Toyota Team. Ignorant! 

Ehhhh 

on DealerRater

11 years ago

Dishonest manager. Manager just plays you like your dumb looking cause you look young. Negotiating a price and tells you to cut the xx. Started off Negotiating with invoice pricing with exact numbers and tells us that it doesn't exist and there's no such thing as invoice pricing. After coming to an agreement on pricing. Haven't even run a credit check and knowing that credit score would be good. They tell us that they would not give us Toyota's financing rate and tells us to go look for a bank. Talked to many people and no o... read more

Pump 

on DealerRater

11 years ago

Used car purchase Not too happy with how purchase went. Wanted us to pay for vehicle day before pick up, we did, Picking up vehicle at set time but nothing ready, After vehicle cleaned up noticed marks and bondo, also made strange noise but didn't on test drive. We asked to back out of deal and were told no, now know why they wanted us to pay in advance. Had no paper work and had to return as did not get bill of sale. They did have a tech drive with me to explain the noise, made them note it on the bill of sale, and they had... read more

Loreanne 

on DealerRater

11 years ago

Bad customer service I am very disapointed on how I was treated at this Location. At first waited for almost 3 hrs for the paperwork, waited for two weeks for the approval. Put $2000 for down payment and wan't approved. I am not after the approval but the customer service itself. I paid cash and I told the Sales Rep to refund my money in cash too but issued me a cheque instead. I felt so insulted. I felt like, they treated me like I was no one coz I did not get approve. They ignored me and let me wait and call them back and ... read more

Vigilant Consumer 

on DealerRater

11 years ago

Get a second opinion before u let them work on your vehicle My vehicle was in for factory authorized recall work and I was sent a vehicle report. By reading the report you would be led to believe that my Toyota was falling apart and needed thousands of dollars of work. For example, I recently took off my winter tires and replaced them with almost new summer tires that were purchased last August. When replacing them I ROTATED them as per Toytota's recommendations but yet my report says that for $32.00 or so they will rotate t... read more