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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
The worst experience I have ever had. I buy/sell a lot of vehicles and have tried a lot of dealerships. The professionalism including simple communication and due diligence here was truly one of the worst I have ever had. Long story short. Brokered a deal with management/sales, came back to sign paperwork the next day (I live out of town), waited 3 hours PAST my set appointment for 530pm only to find out the deal couldn't happen....enter sales pitch. Left frustrated, they noted that management would call me the next day at n... read more
Only took it in for a simple recall notice I took my 2005 Toyota Corolla in for a recall notice to have work performed. While the car was there they apparently did an inspection as well and found a long list of work that "needed" to be done, to the tune of $2500.00. I declined because I'm not keeping the car and believe me, it's running just fine. Now I understand that it's just business, but one of the service quotes was for a water pump that was leaking. My son had a look at the car when I got home and saw no evidence of a... read more
Business response:
Good Morning; Kingsway Toyota participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please know that Kingsway Toyota strives for excellent client service. We are currently investigating this concern in hopes of improving our ove... read more
I was called by the sales associate to pick up my brand new truck and when I arrived at the dealership the truck was not detailed. The outside was covered in dirt, the inside still had the plastic on the seats, the wrong side step was installed, and the roof rack was missing one of the t-bars. I talked with the manager about the condition of the truck and we went out to look at it together, and found out that the undercoat and the paint protection did not get sprayed. The manager told me he would look after it personally and... read more
Business response:
Good Morning; Kingsway Toyota participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please know that Kingsway Toyota strives for excellent client service. We are currently investigating this concern in hopes of improving our ove... read more
almost two months ago Prashanth Radhakrishnan call me regarding my transaction if I would like to go for it because you have a huge sale on going . however, we are not really interested to push with the purchase for personal reason and since you are advertising about the sale and it seems like a good deal and beside I like this dealership because of the previous person I dealt with which is wade and Justine really nice and honest persons. So I refer my friend instead and he did make a purchase before the week ends. Then I ca... read more
Business response:
Good Morning kempachi; Kingsway Toyota participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please know that Kingsway Toyota strives for excellent client service. We are currently investigating this concern in hopes of improvin... read more
It is the worst experience I have ever had to deal with Wade MacWilliam, he was very rude and he add extra money on the vehicle, I do not know how they put him as an internet sale manager . He didn't have personal skills to deal with customers.
Business response:
Good Morning Cpribrahim; Kingsway Toyota participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please know that Kingsway Toyota strives for excellent client service. We are currently investigating this concern in hopes of improv... read more
Ben was Okay, I guess. I mean he couldn't even get Ben was Okay, I guess. I mean he couldn't even get me the car I wanted. I asked for Toyota 3 Series, He said Toyota doesn't make a 3 series. He try and send me too BMW. I try to buy toyota previa HE SAY THEY DONT HAVE TOYOTA PREVIA xxxx THIS GUY
Business response:
Good Morning; We wanted to drop a line and let you know we were thinking about you! Even though your concerns were addressed a couple weeks ago, we wanted to just check in. We also wanted to let you know that we appreciate and value your feedback, thank you for helping us improve our service to our clients. We’re standing by if you have any questions or thoughts. Have a Great Day!
Twice I have taken my 2011 Rav 4 for a simple oil change only to return to the dealership the same day because the service tech neglected to connected a hose back to my air filter causing the computer to generate warning lights including engine On the way home I noticed a rattle under my glove box, I did a little probing and notice the tech who replaced the filter did not put the cover back on a air cabin filter they replaced by my request and was rolling around inside loose Obviously the dealer has a problem in quality, if ... read more
Business response:
Good morning. Thank you for taking the time to share your thoughts regarding your level of service quality from Kingsway Toyota. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience, not only once but during multiple visits. That is very disappointing to me, and through this program we have the opportunity to work with you to resolve any issues with your experiences at Kingsway Toyota. I have addressed these quality issues with my technical staff... read more
From the moment I leased my vehicle and was told by the employee how to answer Toyota's online customer survey to being ripped off by the service department to the surly shuttle drivers,I have dreaded my decision to patronize this dealership and have told everyone I know to avoid dealing with these people."Bush League" is a term that comes to mind when I think of all the hassles I put up with over the four year I leased my vehicle from these amateurs.
The sale was friendly and professional . Service was one The sale was friendly and professional . Service was one of the worst experiences I've had in a dealership. Offered no compinsatiion for the time and greef I went through to get my New truck fixed! Having seen better customer relations and workmanship at CanadianTire I doubt if ill let them do my service work.
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.