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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
bought a 2010 Prius, misleading sales tactics, I declined the $399 Roadside Assistance add-on, they tried to make me feel that was a bad choice, but neglected to tell me I still had it until Sept 2013. Craig Selby dodged my calls for over a week about doing the window tint for 2 small windows "they forgot to do" as per our agreement to tint all windows, and fix cigarette burn in carpet and have car detailed (never detailed it) now I have a battery problem with small battery...they say they charge to install even if covered u... read more
Business response:
Hello. My name is Bailey and I am the Marketing Coordinator for Kingsway Toyota. I am sorry to hear about what has happened here and would like to first and foremost apologize on behalf of the dealership. Craig Selby has not been with the company for about 4 months now. When was it that you purchased the vehicle and have you tried to get in contact with anyone recently? Would you be able to either email myself or the New General Manager, Dan Priestner, your name and phone number so that we can get all of this resolved and yo... read more
when i purchase a brand new vechicle in 2008,oil change was given to me as a package and at that time price was high,ipaid 42,000 for my rav 4.but everytime they charge me something,not oil change but anything else.there was no condition that while i have oil change i have to get other things fix to.
Not extremely impressed with this dealership. Really felt like Maja had little to no interest in showing us around. Only listed off qualities of the vehicle when prompted, kept saying everything was SO expensive and so forth. To top that off, she took ages to gather information and felt extremely disorganized. Overall, would not visit again and happily took my business elsewhere.
I was interested in a Prius hatchback and was looking to do a trade-in. Office staff was friendly and certainly sold the Prius on me. However when reviewing the value of my trade-in I was advised the value was lowered about $1000.00 because of the vehicle's brakes. I was told the brakes "were done" and that I should not even be driving my car in that condition. The interest rate offered to me by the sales manager was higher than what I was told by the agent was available. I left still considering my options for purchasing a ... read more
Peculiar to read reviews and see they were all so high. Then again, the only reason I had seen this site was because I was waiting at this particular salespersons desk for so long and happened to see a stack of cards promoting this website. Nevertheless, went in and was looking towards purchasing a Prius C from this dealer as it is the closest location to where I live. Long story, so I apologize ahead of time. As I arrive on a monday afternoon, she introduced herself to me while I was looking at the C, while introducing myse... read more
Very messed up dealership after five days 2 previous screw ups on vehicles one being the fact the vehicle either never was there and was just to get people in (price too good and mileage too low) 2 being misrepresenting a vehicle Max was salesperson, 3 went to get vehicle and it was not even inspected for this province, took paper work to registry and was told there was no way i was getting this vehicle registered as none of the proper paper work or inspection was in order, 3 trips to the city from swan hills, 3 hrs out, not... read more
I purchased a truck from Kingsway Toyota Wednesday April 11. The next morning the truck did not start and left me stranded, kingsway reacted quickly and sent in a mechanic to my house to fix the issue, he couldnt get the vehicle started. They payed for the vehicle to be towed to another dealership (DK Ford) to be fixed, DK replaced the relay switch. Tuesday I picked up the "fixed vehicle" from Kingsway, drove it home fine. Next day vehicle did not start, I tried calling Kingsway to let them know once again I was stranded, no... read more
Business response:
Keith is attempting to fix the issue at the moment. As far as customer service is involved Keith is by far the most professional manager/sales that I have delt with. No arguments and very calm and collected individual who only cares about making the customer happy. Does not blame customer for anything.
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.