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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Hands down the worst car buying experience of my life! If you're the kind of person who enjoys being poked in the eye with a stick please disregard. If you think you deserve to be treated with respect shop else where. After making an agreement to purchase a new Tacoma, things went sideways. Although I was given what I felt was a good price, everything soon fell apart. I was offered a loaner vehicle, awesome I said. Same day loaner was offered, it was pulled because "A manager said I got too good a price on my truck". Why did... read more
Business response:
Hello Valued Guest, My name is Roneil Sewak, I am the Customer Service Manager here at Kingsway Toyota. Thank you for your feedback. I would like to speak with you to hear your concerns. What is the best way to contact you? You can always reach me at 780-478-8300 or at rsewak@kingsway toyota.com. I look forward to speaking with you. Roneil Sewak.
Bad Experience I went this past Saturday to get two recalls done, and upon picking my car up right when they closed I turned my car on and started to drive home. On my way home my muffler happens to come loose, funny coincidence. I called and asked them if there was anything they could have done that could possibly have created this issue, they said no. I then asked if the car was taken for a test drive - they said yes around the block or two. They did not take responsibility for this, because there's no evidence they direct... read more
Business response:
Dear Jill, My name is Amit Jolly, Service Manager at Kingsway Toyota and I would like to speak to you regarding your concern you have. We do take the customer bad experience very seriously and would like to rectify your concern. Please give me a call at your convenience at 780-478-8300. Regards,
WORST EXPERIENCE, DON'T TRUST THEM I went to kingsway toyota to buy used car. They showed me Nissan Rouge. After a negotiations, they offered me the car at price CAD 10750 and I was told to pay some. I paid 5000 using my credit card and they told me that they will Change cracked windsil and clean inside the car. They told me that they will call me when it is done. I waited almost a week and after a long follow up they told me that they are unable to sell me the vehicle. I was so much disappointed because I had an offer of Ho... read more
Business response:
Thank you for your review. We apologize for the negative experience you had at our dealership. It was certainly not our intention to be untrustworthy and we’re sorry you feel otherwise. The Nissan Rogue you were looking to purchase was indeed a used vehicle that required repair prior to us completing the sale with you. We did explain to you that final pricing and the sale of the vehicle was subject to shop inspection which you signed off on. Unfortunately there were more repairs required than we initially anticipated resulti... read more
Scam dealer Brought my 2006 RAV 4 for recall, service consultant and Toyota certified Tech checked my car and gave us a recommended services which included water pump fail, coolant leak and AT fluid contaminated/ burnt ( all status fail). Total estimate $1360.28. They did NOT aware that I replaced the water pump 6 months earlier at 72000 Km and changed coolant. I also changed AT fluid and filter at 60000 Km. Please, DO NOT do whatever Toyota CERTIFIED TECH and SERVICE CONSULTANT RECOMMEND. I would NOT take my vehicle back to... read more
Business response:
Dear Toyota Owner, I do apologize to hear about your experience at our dealership. Unfortunately, we could not locate your information in our system. We do take all our reviews very seriously and would like to rectify the concern. I would like to request you to please send us your information, so we can look into this further. Service Manager Amit Jolly
No work done despite me calling ahead. As we all know taking your car in is a pain in the butt. Especially when you have to for a factory recall. I called ahead to make sure they had the part prior to making the appointment. They said yes. I had basically just gotten home when I had a call saying my car was ready for pick up because nothing got done since they didn't have the part! The only redeeming experience of the day was the excellent courtesy shuttle driver Zahir Jiwa
Business response:
Mr. Gerg I do apologize for the inconvenience caused to you. Please give me a call at: 780-478-8300, as I would like to rectify the concern and will take care of you personally. Regards, Amit Jolly Service Manager
Bait and Switch?? Just called salesman Chris, inquiring about the 2016 Rav 4 Ltd Hybrid with Tech pkg. Stick # 6RH4275 Vin#. JTMDJREV5GD014275 Priced on your website as $40,135 Black pearl Chris said he had no record of this vehicle BUT did try to up sell to pricier ones. We pulled this info from Kingsway Toyota site this morning!!! How can there be NO record of this car unless .... .? ZERO stars across the board!!! Unfortunately I am unable to submit without giving at least 1 star?
Poor Customer service Went in for an oil change (was given 7 years of free oil changes when I purchased the vehicle - two a year). I was told that they had switched computer systems and they did not have the free oil change information on file and I would have to pay. I was told they would have to search for the paperwork and I would have to reschedule. I rescheduled and when I called to confirm my appointment, they still had not input my free oil change info. Then I was told that I had to pay for a full inspection every yea... read more
Business response:
Dear Jasper, We are sorry to hear about your experience in our Dealership. I would like to speak to you directly and willing to rectify your concern. I will appreciate, if you can call me at: (780) 478-8300 and ask for Amit Jolly. Looking forward to talking to you. Regards,
Worst experience I doesnot have a number to rate their service its below zero. I have problem with rear bumper they doesn't fix it . My life worst experience
Business response:
Mr. Toor, this is Daniel Priestner, General Manager. I am very sorry and disappointed to hear that you are unhappy with your experience with our dealership. I would like to speak to you about this in order to rectify whatever concerns you continue to have. We take customer satisfaction very seriously. I can be reached directly at 780-619-5798. I look forward to hearing from you.
Experience My husband and I, we went to the dealership to get pricing. We were upfront that we are only shopping around and would like a quote. Ron's service was unbelievable. He went above and beyond our expectations even though he was aware we were shopping around. He spent a lot of time answering our questions and finding the right vehicle which would fit our lifestyle. In all honesty we were not going to purchase the vehicle with Kingsway Toyota due to prior service experience but with Ron's wonderful service we did. Thi... read more
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.