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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Worst Customer Service ! A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i ever had! My lease expired andI live in Red Deer & drove 2 hrs to see him for vehicle inspection, had little late due to road conditions. He seem to be get mad & not welcome me may be because he was having the lunch or i buy-off leasing vehicle only. Told me that he wanted to leave work, then asked me wait 40 min for nothing ??? His behavior was really ... read more
Business response:
Hi Thanh. Thank you for taking the time to voice your comments and concerns. We're very sorry about your experience, our general manager has reached out to you to attempt to rectify the issue. If there's anything else we can do to remedy this issue please feel free to reach out to us at 780-478-8300. -The Toyota Northwest Edmonton Management Team
for going check my brake this is my second bad experience with toyota northwest edmonton. my toyota rav 4 only 3000 km. i went to vacation for one month back country i park my apartment then come back i drove my vehicle, that time when i brake its comes some noise . after two days i went there for check my vehicle. they check and told me doing full inspection i have to pay for that. i told them its under warrant why i have to pay . then i dont want to pay anymore i come back. he told me i cannot parking one month without dri... read more
Business response:
Hi Ajith. Thank you for taking the time to voice your comments and concerns. We're sorry about your experience - our service manager has reached out to you to rectify the issue. If there's anything else we can do please don't hesitate to call us at 780-472-4280. -The Toyota Northwest Edmonton Management Team
“Relax” The finance manager told my husband to “relax” after quoting us the wrong price for our toyota rav 4. Poor service and attitude from the salesmen.
Business response:
Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and would appreciate the opportunity to rectify the situation. Unfortunately we are unable to find your contact information based on your username, so please contact us at 780-478-8300. We look forward to hearing from you. -The Toyota Northwest Edmonton Team
THROWING THE BABY OUT WITH THE BATHWATER. I booked an appointment for a simple radiator flush and a belt change (it looked worn and making noise). This needed to be fixed as we were about to go on a vacation trip.I was told later the noise was from fluid leaking onto the belt and pulleys.When i asked how much to fix it she listed off the water pump,timing cover,front crankcase seal,all told including labour would be $3300!! I couldn't afford it and still have a vacation. Then she puts the mechanic on the phone to convince me... read more
Business response:
Hi Mike. Thank you for taking the time to voice your comments and concerns. We have looked for your information to reach out and attempt to rectify the issue. Unfortunately, we were unable to locate your file - so if you could provide us your contact information we will be in touch as soon as possible. Alternatively, you can also reach out to us at 780-900-5897. We look forward to hearing from you soon. -The Toyota Northwest Service Management Team
no genuine concern I have been here many times even when it was a kingway toyota (if they are the same company) I actually bought my car there and referred my friend. Nice Sales people only while buying. Service people, I have had one great experience last year that made me comeback again. Sadly, in the past two visits terrible. Visit 1: Seems like they don’t have enough staff. The service specialist was stressed out on what she does especially when she got 4 in line customers. Visit 2: Came to ask for help but they are seem... read more
Business response:
Hi Abdul. Thank you for taking the time to voice your comments and concerns. We're sorry to hear about the experience that you had, but rest assured that we will be keeping all of this in consideration moving forward to ensure that this type of experience doesn't happen in the future. If there is anything we can do to rectify the situation, please give us a call at 780-900-5890. -The Toyota Northwest Management Team
Wrong parts provided, terrible service/calls not returned I picked up a hub assy for a 2011 Rav4. Once the mechanic tried to install, realized wrong part was provided. Later learned, was one digit off in the part number. Reception answered the phone on Saturday to tell me that parts dept was closed until Tuesday. People on site, answering phones etc, no one willing or able to fix their error. Asked to speak to a manager, he still has not returned my phone calls. I understand that accidents happen, the parts dept made a minor... read more
Business response:
Hi Wanda. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and would appreciate the opportunity to rectify the situation. Unfortunately we are unable to find your contact information based on your username, so please contact us at 780-478-8300. We look forward to hearing from you. -The Toyota Northwest Edmonton Team
Bait and Switch This is a bait and switch dealer! Booked an appoint to look at a used vehicle the next morning at 11am. Drove from out of town only to have them tell me it was sold when I got there but I could take it for a test drive because it was not finalized. The truck had a front end shake which they seem not to care about. After that they tried to sell me another vehicle. Do not waste your time with Chris Catapangan or anyone at this dealership!
Business response:
Hello, thank you for taking time to leave us your comments and concerns. We're very sorry to hear about this situation, but unfortunately - due to the nature of supply and demand for specific vehicles - we are unable to hold any given vehicle without a deposit. We understand that this was a frustrating experience, and would be more than willing to discuss further. Feel free to give us a call anytime at (780) 900-4725. Again, we apologize for the inconvenience, and we thank you for taking the time to voice your concerns. - Th... read more
Not recommended for 160 pt inspection I was so sad I wasted my money & time @ northwest Toyota for 160pt inspection. I wish I could get my money back. Actually what happened, is that I booked appointment for 160 pt inspection for my 2006 toyota sienna on 30 march 2019 at 9:30 & for some solenoid assembly recall. I booked appointment on phone saying please book only if you can complete both. otherwise book for other day as my schedule is very busy. she said it will be done, don't worry. I dropped my van @9 am. I was asked the... read more
Sold vehicle on me Put a deposit on a Tacoma Mande a deal they ended up doing extra work to the truck by mistake after we made the deal and wanted more money. I expressed my frustration they said I’ll call you back, never called back sold the truck on me and refunded my deposit. Guess they don’t understand what a deposit means. Current filing a amvic complaint. Manger would not return calls very classless business tactics
Business response:
Thank you for your feedback. Unfortunately we do not sell trucks that do not pass AMVIC inspections, and in order to buy one from our facility, they must pass our inspections. For this reason we decided to refund your deposit, and sell it to someone prepared to pay for a reconditioned vehicle that passed its inspection. We are sorry for your frustrations, but have learned as well from the situation with your deal. In the future we will not take deposits from customers unwilling to purchase a vehicle which has been AMVIC Insp... read more
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 13,651 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is open now. It will close at 6:00 p.m.