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Sherwood Park Toyota
- Other
- Sherwood Park, AB
About this business
Location details
31 Automall Rd, Sherwood Park, AB, T8H 0C7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lack of professionalism or care for their customers If there had been a zero rating for this dealership I would I have offered that as 1 star feels too high. My partner and I had just moved to the area and were in need of a vehicle. My husband went on his own the first day and really liked a particular vehicle so I went in to check it out with him. I noticed immediately the lack of care, excitement and attention that the salesman offered him. The salesman appeared to be caring less about what would happen and almost as if it... read more
Business response:
Hello. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and we want you to know that we value you as a customer and appreciate your patience. We are diligently working on rectifying the issue, and have placed an order today, for a brand new set of tires and rims. Again, we are very sorry about your experience and the delay, and if you have any further comments/questions/concerns, please feel free to let us know at your convenience by calling us at (780) 306-76... read more
great salesman and finance manager, but the general manager went in to look at buying a tacoma, just had a terrible experience from toyota on the trail. The salesman was very nice and friendly and so was the finance man he introduced me too. I told them my budget and they informed me they had a regular customer who leases a new truck every couple years and was going to be bringing his back for a new one. They said they could hold the truck with no committment to buy if they had a $1000 fully refundable deposit on my credit c... read more
Business response:
Hi vegemt, We're sorry to hear about your experience. Customer satisfaction that goes above and beyond expectations is our number one goal. Can you please reach out to the dealership and ask to speak with our management team - we're focused on setting this straight. Regards, SPT Management. 780-410-2455
Money Hungry Liars That Don't Care About Customer Safety If I could give a zero rating I would! I am extremely disappointed and disgusted with Sherwood Park Toyota's customer service. Not only is their customer service terrible, they are liars and put their customer's safety at risk. I bought a used FRS which was advertised to me came with a set of winter tires and all season tires. I went to another Toyota dealership to install my winter tires for this year and it was brought to my attention that the "winter tires" I got fr... read more
Business response:
Hello. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and we want you to know that the safety of our customers, as well as everyone else on the road, is our top priority. Our pre-owned vehicle managers have been in contact with you about the situation, but if there is anything else we can do please don't hesitate to contact us at 780-410-2455. -The Sherwood Park Toyota Management Team
hide term of loan we bought rav 4 from them. Finance manager told us your loan is approved at 6.99 % for 7 years and your bi weekly is 255 . So we agreed on 255 but after she told us to buy extended warranty and she says then your bi weekly will be 274 but we said no its not in our budget and then she talk with other finance manager and come back told us we figured it out now your bi weekly should be 251 and we said how it possible because extended warranty and maintenance package is near about 4000 then she says we fought w... read more
Business response:
Hi Jaswinder. We were unable to find your name on file as having purchased a vehicle. Can you please verify that you purchased a vehicle from us. If you're in the system under a different name than your Google profile, we appreciate you taking the time to voice your comments and concerns. We would appreciate the opportunity to discuss the situation - you can call us at (780) 900-4995. We hope to talk to you soon. -The Sherwood Park Toyota Management Team
LIARS & CHEATERS Ayman and Blake - they lie and make false promises - They promised Toyota remote starter and installed something else without informing me. Bill of Sale does not mention about agreed items. No proper paper works/documentation for 3M installation. Once you make payment, Finance Mgr Jalal does not bother. He will also promise everything in the deal but will not honour it. DON'T BUY HERE.
Business response:
Hi, thank you for taking the time to voice your comments and concerns. We're sorry to hear that you had an experience that you were unhappy with. Rest assured that these are all things that we will keep in consideration, and look to improve on for the future. We would really appreciate the chance to help rectify the situation, so please give us at a call at (780) 306-7690 at your convenience. Thanks for taking the time, we hope to hear from you soon. -The Sherwood Park Toyota Management Team
Stay away Once you pay the deposit you are totally ignored and treated like xxxx. Do yourself a favour stay away from this dealership. Go elsewhere. Best of luck.
Business response:
Naman, Chris and Blake have worked very hard to stay in contact with you throughout the months regarding your new vehicle. and are very sorry that they could not connect after hours when needed. As a customer relations manager I am so sorry you feel that you were ignored and treated poorly as we pride ourselves in the best customer service available. We do very much appreciate you and your business and hope we can change your mind in the near future. On behalf of the team thank you for choosing Sherwood Park Toyota and we ho... read more
Dealership doesn't care about existing customers Customer # 149274 I was at the dealership on 2019 Mar 23 for a service appointment. Weather was foggy and I live around 23 km away from the dealership. I wanted to wait at the waiting area due to the fog. Service Adviser insisted me to go home due to the wait times for the vehiclesbefore me. I did write my SW Edmonton address on the address board. Driver Wendy approached me, as I sat with her in her vehicle and told her I live in SW Edmonton, she started to panic. She thought ... read more
Business response:
I am having trouble finding your information of any sort under this name. I cannot find your google review under this name. Please contact Alicia so we can have the opportunity to rectify the situation for you. 780.410.4255
Crashed my car! I cannot believe the experience I’ve had with Sherwood Park Toyota. I purchased a brand new vehicle with them last Feb only to go in for a oil change Jan 2nd and have them crash my car into a snow plow. Their first instinct instead of apologizing, was to try to sell me a new car by telling me my car will lose value because of this accident and it’s best I get into a new vehicle blah blah blah. I declined, got my insurance involved and was in a rental that they had set up for me and told me they would cover al... read more
I wonder where my winter tires and rims are? I purchased a GMC Equinox form Sherwood Park Toyota in April of 2018. On November 23, I brought it in for an oil change and to have the winter tires and rims, I purchased with the vehicle placed on the vehicle. When I arrived to pick up my vehicle, I was told that they "lost my tires from their storage area" but would search for them and get back to me. After having waited a week, I phoned back on November 26th and left a message with service. On November 28th, I received a call f... read more
Frequently asked questions about Sherwood Park Toyota
How is Sherwood Park Toyota rated?
Sherwood Park Toyota has a 4.7 star rating with 12,729 reviews.
When is Sherwood Park Toyota open?
Sherwood Park Toyota is closed now. It will open on Monday at 9:00 a.m.