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Sherwood Park Toyota
- Other
- Sherwood Park, AB
About this business
Location details
31 Automall Rd, Sherwood Park, AB, T8H 0C7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience. Managment dont care about the customer. Will not reccomend or use the service deparptment for my new car
Purchased a truck from sherwood park toyota, And the Check engine light came on a day later, brought it to the dealer here in fort mcmurray and needs 600$ for a new thermostat. Wasn’t covered under warranty and had to beg just for the dealership to only cover half. Horrible experience as a 19 year old that just financed my first vehicle.
Went with my son-in-law to the showroom today. Opened the door & sat in a vehicle in the showroom. Numerous sales people saw us, but none ever approached us to ask if we needed help, etc. Obviously they must be making too much money to be bothered with us. It will be the last time at your business. Never in my life have I experienced this type of behaviour at a car dealership.
Clyde and there team where very bad . What dealer ship get a truck and put it for sale with know inspection on it was Engine clunking!
Business response:
Thank you for providing your feedback and letting us know about this issue, Taylor. Our apologies for the delayed response on your review. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (780) 900-4938 and we'd be happy to help you out. Thanks, Sherwood Park Toyota
Warning*** Toyota has issues with their head units and it was admitted by the service manager - It's going to cost you thousands of dollars!! Bought a 4 Runner about a year ago and the head unit went, no radio, navigation, apps, etc. When I spoke to the service manager David Hennessey he said and I quote "it happens all the time". He went on to further explain that there was nothing that they could do because the warranty was 3 years OR 60K Kms, our 4 Runner bought was about a year ago and has ~51K Kms. He reached out to Toy... read more
Had a truly terrible experience here. I'm from out of town, so I did most of the purchase over the phone. When I showed up to sign the paperwork, the price was more than $5000 than we had agreeded upon. The finance manager tried to charge me for every possible accessory, and I had to argue with him for over an hour just to get the actual price. He tried to convince me it was taxes, where he was very clearly trying to rip me off. Once the vehicle was delivered they didn't even include the owners manual with the vehicle. I wou... read more
Business response:
Hi Morgan. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience and would appreciate the opportunity to rectify the issue. Unfortunately, we were unable to find your contact information in our system based on your DealerRater profile name. As such, if you could reach out to us at (780) 900-4938 at your convenience, we would be grateful. Again, we apologize for the situation and look forward to hearing from you soon. -The Sherwood Park Toyota Management Team
I had a service appointment on my truck today morning at 9: 45 in the morning . But the staff was very disappointing. My 2019 Toyota Tundra truck having a problem for the air condition. So I decided to bring it to the dealership because my truck still in warranty for less than a year, an I had an extended warranty too. I'm driving from Breton Alberta to Sherwood park . So after 20 minutes Mr Landon Lavalle Service advisor inform about a rock hit on my AC condenser and he is waiting for diagnose final report. The problem me a... read more
Business response:
Hi Rico. Thank you for taking the time to voice your comments and concerns. Our service manager has been in touch to resolve the issue. Again, we apologize for the situation and look forward to rectifying it. -The Sherwood Park Toyota Team
Total unethical sales tactic and lack of professionalism I don't recommended to anyone to go there and buy vehicle . Taking advantage of emergency situation. I called the number provided into reply from Sherwood park toyota but its general number and receptionist again doesn't connect me to the management. They are lying on each and every step.
Business response:
Hello. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear that you were unhappy with your experience, and would appreciate the opportunity to rectify any issues. Unfortunately, we were unable to find your contact information in our system based on your DealerRater profile name. As such, if you could reach out to us at your convenience at (780) 900-5006, we would be grateful. Again, we apologize for any issues and look forward to hearing from you to rectify them as soon as possible. -T... read more
Amit the liar Today I bought a truck from their was agreed on a price with the sales man that the sales general manager agreed on to find out when I signed the paper they added 624 dollar to the deal with out my knowledge, and Amit refused to honor his world and the finance manager he said he believe what I said but I don’t have it in writing so to bad very bad experience
Business response:
Hi Wassim. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience and any miscommunications that occurred throughout the buying process. We have reached out to you about rectifying the issue if at all possible. Again, we apologize for the inconvenience, and if there's anything further we can do please feel free to reach out to us. -The Sherwood Park Toyota Management Team
Frequently asked questions about Sherwood Park Toyota
How is Sherwood Park Toyota rated?
Sherwood Park Toyota has a 4.7 star rating with 12,729 reviews.
When is Sherwood Park Toyota open?
Sherwood Park Toyota is closed now. It will open on Monday at 9:00 a.m.