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Whitby Toyota
- Car Dealers
- Whitby, ON
About this business
Location details
1025 Dundas St W, Whitby, ON, L1P 1Z1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From Latanya, I was ok with service, but the attitude of my sales agent was a bit rude, felt more like I was being reprimanded.
My son had an appt booked for Jan 16, he received a call from Tony that morning before the appt and he told my son if he was not going to buy the car before the end of the month he could not do the test drive?? How can you commit to purchasing a car if you have not test driven it! My son was and is very interested in purchasing this car, he will not be doing it from Whitby Toyota, that's for sure. I called in and spoke with Chris one of the managers on duty he was very apologetic and he asked if my son would come in and do t... read more
i got my 2020 Corolla SE in December 2019. Having crank noise while pressing and releasing the brakes.Technicians give me different reason all time.
Scheduled work allegedly completed, timely. Warranty work scheduled in May, not completed. Its December now. Zero communication exists between customer and dealership once invoices are paid in full.
Thought I was being treated very well and a pre safety was done on the used car I was buying and was told it needed a brake light and back brakes until I took it to my mechanic to find out it needs $2000 of work to make the car safe.
This is the second time I left car for a tire change and no one called me to let me know when car was ready even though I requested it.
Probably the absolute worst dealership in North America. Everyone should boycott this location until the owner fires the manager and gets capable staff employed there.
Business response:
Dear Boris, I would like to first personally thank you for your business, and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of purchase or visit? I am here to help and hopefully to provide a resolution. Best regards, Richard Alam Director Of Operations. richard.alam@whitbytoyota.com 905-619-067 https://www.dealerrater.ca/dp/34902/reviews#
arrogant and rude would never step foot in here for anything again. Was selling our vehicle we still have a 2018 tacoma sport. Will never buy Toyota again due to customer service. Were to pay out our loan were still having payments being taken out of our account.
Business response:
We are sorry that you had a bad experience. We would like to escalate this to management, would you please provide more details so we can look into this?
Hayden Iles - LACKS Customer Service/Communication skills I am writing to complain about the poor customer service provided by Hayden Iles in September 2019. Purchasing a car is an expensive investment, so like any customer I had lots of questions and had a few scenarios I wanted to consider(I had 2 vehicles I could trade in – one without lien, one with lien. I was interested in the Corolla Hybrid and because it’s a new model for 2020, I wanted to feel financially comfortable and make the best decision for me and my family. ... read more
Business response:
Hi Simon ,We Sincerely apologize that you had a negative experience with us and we appreciate the time you have taken to give us your feedback .We are currently investigating the matter with Hayden and the Team .
Frequently asked questions about Whitby Toyota
How is Whitby Toyota rated?
Whitby Toyota has a 4.6 star rating with 7,515 reviews.
When is Whitby Toyota open?
Whitby Toyota is open now. It will close at 8:00 p.m.