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Whitby Toyota
- Car Dealers
- Whitby, ON
About this business
Location details
1025 Dundas St W, Whitby, ON, L1P 1Z1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bought a new highlander The business manager over charge me for a product I purchased with my new Highlander and I brought it to his and the dealer manager/ owner attention and I show them the invoice that I purchased the same product twice from ather dealer $300.00 cheaper but they ignored me they choose to keep $300 but lost my business I didn't want to cancel the car purchase because the sellspersan Seth Pillai was great very nice never go there again not even for oil change.
Business response:
Hello Eqbal, I am sorry to hear that you were not satisfied with your experience at our dealership with products added to your vehicle purchase. I did speak with Seth and Keith and they had mentioned that your issue was brought to their attention after the extra rust proofing product was added to your vehicle on delivery day of your new Toyota Highlander Keith Kelly mentioned that during your request in his office to have rust proofing added to your vehicle on the day of the vehicle purchase you had asked him if you had been... read more
Poor Service Department I had a brake job done and they replaced the rotors on all four wheels and used the existing pads. $ 800 later and the vehicle drives no differently then the when I took it in this morning. I have already noticed the scoring of one of the rotors. Arranged pick-up for 3:00 pm and I had to phone them to come and pick me up. They arrived at 4:10 pm. I have had similar dealings with this dealership in the past and similar results. This is the last time I will be using this dealership
Business response:
We are very sorry to hear about your recent experience at our dealership. Since this is the first time we have heard about your complaint online please send us further details via email: feedback@whitbytoyota.com with the date of your Service appointment and your customer info - this would greatly help us resolve this situation to your satisfaction. We take our customer's feedback very seriously and are committed to resolving this issue to your complete satisfaction - Please accept our apologies and our invitation to make th... read more
Friendly and Caring Service I just purchased a new Toyota Yaris and Stephanie was amazing. Being a female it was awesome to work with a female. This was the most pleasant experience I have ever had purchasing a car. Purchasing a car is not something I look forward to and personally I couldn't car less what I drive as long as it is reliable. She was very supportive, understanding, patient and most importantly not pushy! She made the experience a positive one for both myself and my daughter. If you want to buy a Toyota go see ... read more
Business response:
Thanks for your awesome review and for choosing Whitby Toyota we really appreciate it! It's our goal to ensure our customers feel comfortable & at home while making big & difficult decisions..we're so happy we were able to make your experience a pleasant one & we look forward to your next visit!
My car was starting to have issue and wanted to have it looked at by a technician and the soonest appointment they had was 10 days later! Before I was able to take my car to Whitby the issue seemed to be getting worse called another toyota dealership and could of had it inspected THAT day if i wasnt so busy at work. I understand sometime schedules can back up so i didnt hold it against them and figured i'd give them another shot at a later time My next experience was having a battery replaced. Booked an appointment (thankful... read more
Business response:
Hi There, can I have your first and lastname so I can look into this complaint for you? Thanks very much.
This dealership doesn't even deserve the one star but I guess I couldn't do half. I took my car that had died on me while i was driving it. They called and told me it is my starter and it's going be 500+ to get it fixed I told him that's not the problem he called back and said its the circuit a day later they call and said its my daylight running light was causing the problem so they had to disconnect it. 24 hrs later and $300+ to figure that out not to mention that they left the car with no daytime running light so now I am... read more
Business response:
Hi Messy101, I am sorry for your recent experience at our dealership. It is unfortunate what happened with your lights however we are happy that the issue is resolved. Like any other businesses, we do make mistakes from time to time and are sorry for the error. I'm sure John was making an effort to make things right by offering the free oil change. If there is anything we can do to have the opportunity to make things right please do not hesitate to call, email or visit us at the dealership. Thanks again, and sorry for your u... read more
I have had my two Toyota's serviced here and 3/4 of the time the service was done incorrectly. After an oil change, I had to return since the vehicle was leaking oil in my driveway. Brake change cost double and took 3 hours, when they quoted 1.5. Right turn signal causes headlights to shut off. Took 2 hours and over $100, sent my wife home without telling her that they problem was not fixed. I called and got ten thousand excuses, and then told me the part is over $500 dollars and they couldn't explain it to her (since she wa... read more
I had to trade in my car due to health reasons. Another Toyota dealer offered me $5000.00 more than Whitby Toyota, which is where I bought the car new. I was not impressed.
Frequently asked questions about Whitby Toyota
How is Whitby Toyota rated?
Whitby Toyota has a 4.6 star rating with 7,515 reviews.
When is Whitby Toyota open?
Whitby Toyota is open now. It will close at 8:00 p.m.