West Edmonton Mall Toyota

Carguy 

on DealerRater

7 years ago

Worst service They broke the window regulators of my windows during servicing but they are not willing to give me appointment for fixing it. What this tells me is that they are not willing to accept their faults and are not even trying to fix it 

#Metoo 

on DealerRater

7 years ago

no service Was in your dealership today (Thursday) prepared to purchase a 2018 corolla. I was ignored while people (men and couples) came into the dealership after me and were served immediately. I'm a 50 something single woman and this happens far too often. I know what I want, I know cars and I have the money to pay for it. You lost a sale today. You need to hire some women or train your men better. 

Manny 

on DealerRater

8 years ago

Underwhelmed Booking through the phone is very unreliable. Advisers need better training but some are not attentive. They do decent service work but they don't make the most out of the expensive fee. Not customer friendly financially as they are not proactive in promoting a better deal. Chris Keller as a service manager has been disrespectful when talked to (maybe I went to him at a bad time? still an unacceptable arrogant condescending approach to customer) but it certainly is a tipping point for me. As a 25 year old who ha... read more

Disgruntled 

on DealerRater

8 years ago

Buyer Beware After purchasing a used vehicle that was not reliable and had issues. I traded it in for a newer vehicle and it too turned out to be a lemon. All that was offered was to take it in on trade and put me on the hook for a greater amount of negative equity. Both used vehicles were sold with poor tires. The second one having 3 different brands and treads on it. The first vehicle had well worn tires with a large chunk of the sidewall missing. It seems both vehicles had very little reconditioning done prior to being pu... read more

Ken 

on DealerRater

8 years ago

Cold Winter With No Block Heater We bought a new 2017 Rav 4 in October. We were informed at that time that the cords on the block heaters had safety issues and may be available in a few months. We were under the impression that the heater would be available in Nov or Dec 2017. I called in Jan 2018 to check on the status and was told possibly in a few weeks. I called Toyota Canada on Feb 6 to see if they would have any answers, they did not know the status and told me to call Mayfield Toyota. I spoke with the service manager ... read more

Cam 

on DealerRater

8 years ago

Refuse to fix or even look at electrical issue Bought a 2016 Tacoma a year back and have now experanced an intermittent electrical problem. Lights shut off, turn signals stop working and once every light on the dash was blinking like a turn signal after starting it. Because the issue is intermittent the service department won't even look at it unless they can reproduce the issue. They won't even open the hood or hook it up for a diagnostic. Service Manager Chris Keller said he'd "loose money" and kept asking me where they sh... read more

frustrated toyota owner 

on DealerRater

8 years ago

Always a charge for something in the service department On Thursday, Dec. 7, 2017, we had to bring our RAV fir a scheduled appointment because of an oil leak, which was to be covered under warranty. Our service advisor was very friendly and helpful. When booking the appointment my wife asked if there would be any extra charges, and told no. The service advisor called yesterday to say the vehicle was ready to go. All seems good. When my wife went to pick up the car today, she was told of a $125.00 charge for a wheel alignment... read more

Faizan Padhani 

on DealerRater

8 years ago

Great buy. Terrible customer service after purchasing. Bought my vehicle in July. Was told 5000 aeroplan points will be updated to my account. Points have not been updated yet. Contacted the dealership 4 times via email and many times over phone. Answer I got "we entered your number in late so toyota declined it" the dealership did not have the courtesy to even let me know. Just randomly checked and found out. They are prompt and fast in selling the car initially but after buying experience is unprofessional and poor. 

Dnad 

on DealerRater

8 years ago

Out of vehicle inspection Way over priced, had the car overnight and didn't tell us til 5, detailing was garbage, poor communication. Never going back or recommending them.