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South Pointe Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
11500 35 St SE, Calgary, AB, T2Z 3W4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
THIRD CLASS customer service THIRD CALSS customers service Wish have at least have 2 options 1) to give -10 star 2) legally open case, I went 28th Saturday to buy Toyota corola le 2017 road test negotiate and was missing 500$ so called on Monday if still available and one call Mike said yes so I took day off from work and went to buy and GUESS WHAT they change car with 3000 km more and car color totally different car I wish this read by GM or CEO of South point Toyota (near deerfoot casino)and do honest service
Business response:
Hi Harbham, We are sorry to hear you had an unsatisfactory experience with our dealership and would like to hear more about it so we can possibly help with your concerns. At your convenience, please contact our Dealer Principal, Brian Schmidt at 403-567-8888 so we can discuss this matter further. Thank you
Buying toyota Tundra I have talked to a sales person there and was amazing. But they are very inconsistent with the time line they are giving. Thay also make so much excuses for the delay. I have dealt with Ronan Cokar the finance director who handled the financial side of me buying the Tundra. I have the worst ever experience with him. I will never want to deal with him again. He does not acknowledge you when he sees you in the dealership, never returns my calls, you will never feel that he values your bisiness with them. H... read more
Business response:
Hi Toots88, We are sorry to hear about your experience at our dealership and would like to know more so we can try to rectify this situation. At your earliest convenience, could you please contact our Dealer Principal, Brain Schmidt at 403-567-8888, or email us at hr@southpointetoyota.com and let us know more about your visit. We hope to hear from you soon. Thank you
Total inconvenience at this dealership. Had a scheduled apt to have tires and oil change done and a ride to work. Spent 50 mins in a shuttle when I was 4 mins from my office that I asked to be taken too first. Then got a call 10 mins before the dealership closed when they had my car all day to tell me there was a problem with my summer tire that they took off 4 months earlier and should have checked it at that time. They then had to put my winter tires back on and quoted me 700$ for 2 new tires. Took another hr for me to get... read more
Just can't believe it I went to south point Toyota to trade into new truck once we made a deal picked silver and they told me silver only comes with Grey leather I wasn't happy then I they're trying to sell me after market black leather I told them I don't want buy this truck unless it comes with black leather anyway I had to pick up my kid from school so l left I told them I'll come back tomorrow to pick the colour on my way home I called two different dealerships and they both told me silver comes with black leather or gre... read more
Business response:
Hi Tony, I'm afraid there must be some confusion as the 2018 Tacoma you left a deposit on, as discussed with you at the time of purchase, comes with OEM black leather seats. The deal was even agreed upon after you personally inspected and sat in the vehicle. If you feel there was any miss-communication during the deal process please give us a call at 403-567-8888 and we would be happy to help clear up any confusion. Thank you.
Failure to communicate More than once, the team at South pointe has mislead us, or has omitted information. The most resent being: Toyota Canada has recalled the block heaters, so our cord was cut, but no one at South Pointe mentioned this to us when they did it. It is freezing cold here now, and I can't plug in my car; I would have made alternative plans if someone had informed me this, but no one did. I had to find out when I spent this morning hunting for the cord in -40 conditions. Called to ask about this, and they said... read more
BE AWARE WORST dealer and customer service ever!! From the sales man elbert, todd dunbar and coreyfudge. After being a previous customer in this location we were treated completely the opposite of what we were expecting. We came there looking for a 2018 Toyota Sienna but were pointed towards the 2017. A couple of hours later we wanted to leave and told them we would think about it. They pressured us to make a deposit of $1000. Before we pickup of the vehicle we did not really want we finally had the guts to say no and said w... read more
service department are crooks the service people charged us $85 to take out a nut that was rattling around in the door on our vehicle under full warranty with no warning about the charge. How can loose nuts in a door just be random extra parts. It should be from somewhere and get fixed under the full warranty. If this place had any integrity they would at least warn us about the charge. It should be our choice to fix something like that not. Next time i'll drive to the other side of the city to use our original dealership.
Dealing on a car not in inventory - bait & switch? Went on their web site and they showed offering of 2017 RAV4s. Talked to Mike P. about dealing as we had already made up our mind. Gave an offer. Took my Visa and Driver's License. Came back with a counter-offer (which I expected) but refused to return my Visa & Driver's License immediately as I asked for. (I am very sensitive / paranoid about having these out of my possession). I only got them back after I threatened to phone the police. Turns out they didn't even have the ... read more
Business response:
Hello Dennis, My name is Brian Schmidt and i am Dealer Principal here at South Pointe Toyota. I would appreciate if you would call me at 403-365-4558 as i would like the opportunity to discuss your experience at our dealership. Thank you.
Awful experiences over the last few years I am not one to post reviews however I'm feeling very taken advantage of after spending a great deal of money at South Pointe Toyota. We have had awful service from South Pointe Toyota in the last 3 years. We first purchased a new 2012 Rav 4 and aside from one rude staff member (who I now see is a manager of some sort), we had a great experience. Due to this experience, we went back to trade the Rav in for a new 2015 Toyota Sienna SE. They sold us the show room model as that one had ... read more
Frequently asked questions about South Pointe Toyota
How is South Pointe Toyota rated?
South Pointe Toyota has a 4.4 star rating with 4,631 reviews.
When is South Pointe Toyota open?
South Pointe Toyota is open now. It will close at 9:00 p.m.