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South Pointe Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
11500 35 St SE, Calgary, AB, T2Z 3W4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The most expensive Toyota service in Calgary. Their service #1 price is $10-$20 more and service #2 and #3 prices are $100~130 more expensive compared to all five other Toyota dealerships in Calgary. The management should consider lowering their service costs. Toyota's service fees should be affordable in all locations.
Business response:
It's disappointing to see your low rating. We strive to keep our prices competitive in the current market, so I apologize if we've missed the mark here. I will share this feedback with my team for further discussion, and if there is anything else I can do to help, please reach out to me directly. Thank you, Brian Schmidt - General Manager - (403) 567-8888
I had a terrible experience with this people. I lost my downpayment savings of $10, 000 which I am yet to get off my mind. They deceive and lie to their customers to benefit them. The sales guy ( Mitch) is a terrible person. When we noticed what was going on, we have already played their games. We lost our money and they made their money and commission. Please note that they don't care about you(customers) but their interest. Be careful dealing with this terrible people.
Business response:
Roseline, This feedback is concerning as we strive to provide a much more seamless experience than what you've described. I apologize that you have yet to receive your downpayment, and would like to step in and address this matter directly. If I am unable to reach you, please consider giving me a call went time allows. I am eager to help. Brian Schmidt - General Manager - (403) 567-8888
took my drivers license and credit card to check to see if I can get approved for financing. Then they took a deposit without my knowledge or permission.... Now they refuse to return it. I never set foot in the dealership or agreed on allowing any transaction. I couldn't even get an offer or full details. Liars and thieves. BEWARE SCAMMERS.
Business response:
Kelly, this feedback is concerning to receive. We do not run our business to take advantage if our guests, and I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Brian Schmidt - General Manager - (403) 567-8888
Had my windshield washer pump replaced. Was quoted over $600.0 for the repair. I asked how the estimate was arrived at? I was told that "they needed to remove the headlight and bumper." This is not true. I asked to talk to the manager and was told, "I could not." I insisted and after discussing it with him I got a quote for $200.00. This was fair but when I went to pick up the tacoma I noted almost $65.00 in shop materials. Again I asked what the charge was? "It is industry standard," was their answer. I asked again and was ... read more
Business response:
We don't run our business to mislead customers, so I'm very concerned to see you feel this way. I apologize for any misunderstanding about our prices, but the original quote was fair and industry standard. We discounted the repair drastically to try to make the situation acceptable for you. The shop supplies were included in the reduced quote of $22.49 and the final reduced invoice only changed by $15, per your request for a washer cap. According to our records, we have your signature on this. We thank you for your patronage... read more
It’s been 5months now and still no feedback from south Toyota pointe. I was told that the car will get to me in 3 months but each time I call the sales person (Craig) refuses to pick my call or even text back. I don’t even know how to react now after reading someone else’s review about the Toyota Corolla cross because that’s what i got too. Now I think I made a huge mistake,I tried cancelling the order but I was told it’s too late for that. How’s that even possible when I don’t even know when I’ll get the car
Business response:
I apologize for the lack of communication on our end. We strive to deliver a seamless and straightforward purchase experience, and it is never our intention to inconvenience our guests. I would appreciate another opportunity to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Brian Schmidt - General Manager - (403) 567-8888
I bought new 2021 Tacoma sport from them. After almost 1,5 year/50,000km I have issues with re-fueling.. They found dirt in and derbies in filter.. They told me I use my truck too much on dirt/ off road.. Is my fault so guarantee will not cover the costs!!! Quote was 1400$ How come that’s my fault.??? I’m not driving with gas cap off?!? I was sure Tacoma is build to go off road. What if I live in country side and have to drive on dirt every day!! I always checked and tight gas cap when driving longer on bumpy dusty roads.. T... read more
Business response:
Our goal is to deliver thorough, attentive, and affordable service that is in the best interest of our guests and their vehicles, and I assure you we would never intentionally mislead a customer. I will discuss your feedback with my team so that we may improve our process going forward. Additionally, I'd like to speak with you directly so I can better understand the situation and see if I can make things right or clear up any confusion. At your earliest convenience, please consider giving me a call. Thank you, Brian Schmidt ... read more
We have waited 10 months for our Corolla Cross and it finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we signed 10 months prior (in November 2021), with COMPLETELY different sums that we never signed (which are obviously not on the original agreement). He began manipulating numbers right in front of our eyes, assuming we would pay more for our vehicle, even though we have already signed an agreement prior. This sum was significant... read more
Business response:
Dmitry, we would never intentionally mislead or take advantage of a customer, and it's very worrying your car-buying experience has left you feeling differently. I'm sorry you're unhappy with your offer and that you have any doubts about the finance process. I think it would be best if we discussed these concerns together so I can adequately address them. If you are willing, please give me a call. My contact details are listed here and I am glad to connect. Brian Schmidt - General Manager - (403) 567-8888
Poor service department, low standard of work, declines in customer service - used them for 9 years but recently car had issues not only wasn’t able to provide definitive diagnosis, didn’t have parts, didn’t provide safety advice and found out later missed many critical items. Advisor and service manager quite condescending to deal with and basically don’t have good people skills to help diffuse customer complaints. It’s too bad because the other staff were great before and a couple bad apples can really ruin things for loya... read more
Business response:
It's disappointing that our services have fallen short of our high standards and have let you down. I want to apologize for the negative interactions you had with our team, for any misdiagnosis with your vehicle, and for not having the required parts for your repair. We care about our customers and their feedback, so if you were open to discussing this further, I would like the chance to regain your trust and rectify these matters. Please reach out when you can. Thank you, Brian Schmidt - General Manager - (403) 567-8888
False & misleading inventory on website: I called to inquiry and purchase one of the NINE (9) 2022 4 Runners that are advertised on the website, these are listed as new inventory, which assumes the cars are on the lot and ready for purchase. I was informed they had ZERO, yes ZERO 2022 4 Runners in stock. Explanation was that the website had not been updated. Very frustrating to say the least about this dealership. Would not recommend.
Business response:
Sonya - we're very sorry that you had this experience. We apologize that our website was not up to date, we understand how that would be frustrating in the current market. Vehicles that are ordered by clients appear on the website from the time it arrives until the client picks the vehicle up. This is an unfortunate system glitch that we are working on. If you'd like to share anything else with us, certainly do not hesitate to reach out. Thank you, Brian Schmidt - General Manager - +1 (403) 567-8888
Frequently asked questions about South Pointe Toyota
How is South Pointe Toyota rated?
South Pointe Toyota has a 4.4 star rating with 4,631 reviews.
When is South Pointe Toyota open?
South Pointe Toyota is open now. It will close at 9:00 p.m.