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South Pointe Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
11500 35 St SE, Calgary, AB, T2Z 3W4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service is deplorable They put up a front that they want your business When you want to do business with them it's their way or NO WAY They are disrepectful, will send you to the curb with out hesitation They won't even accommodate you on warrantee work / recalls Michael Servos the service manager won't even respond to your concerns. this guy would not be representing my business. Micheal Servous did return my call 2 e-mails, a phone message, and a letter to TOYOTA Canada approximately two weeks later. The matter between Sou... read more
Disgusting treatment from all involved! Horrible, disrespectful, unprofessional service beginning with Dave Maukonen who refused to discuss the vehicle price with me and rushed the process along as he was "going for a beer after this." In finance, Rob Chapman forgot to sign the Bill of Sale and offered no apology after an additional visit to the dealership (via the bus!!) was required for his signature. The General Manager Brian Schmidt offered only a generic letter of apology for his rude staff and refused to forward me req... read more
Parts are overpriced - shop around The parts department charges higher parts prices than actual Toyota Retail Prices. Be aware of this and choose another dealership for parts and service or you will overpay VS other dealerships. A required part was on my work order for $360 and it needed to be ordered. I felt this to be overly expensive, so while I waited for the part to arrive and for my scheduled appointment, I went to Canyon Creek Toyota to check their pricing. I was quoted $225 for the exact same part. When I questioned ... read more
Business response:
Good Afternoon We would like to apologize for the unsatisfactory Service Experience you've received here at South Pointe Toyotas parts department. We aim to provide the best Customer Service experience to all our Clients and Customers. Our parts pricing are in line with other dealerships within Calgary and Alberta, with that said we offered to match the pricing of the other dealership. We apologize for inconvenience you’ve experienced at South Pointe Toyota. Have a great day Kind Regards Jaques Botha
What's the point Sales staff is extremely unprofessional. I attempted to make an appointment for simple tire exchange for tires on pre mounted rims. Was told there was availability but that they would need my car all day. I'm sorry but that's not availability then it should be a quick in and out appointment. The guy rudely said I could get in line with the 40 other cars that would be waiting. Um no. How about if you are to over booked to do a timely tire exchange you don't offer me an appointment!!! When I said I didn't want... read more
Business response:
Thank you for taking the time to draw our attention to this matter. This time of year is very busy for us as it is tire season There was certainly a miscommunication regarding your needs, we do try to keep vehicles for the day in this busy time of year and we can offer shuttle service to and from your home or work. Sometimes this does not work for a customer and we can make availability for work to get done sooner if required and communicated, however, it will still take time for the work to be completed. We are very careful... read more
Way too pushy Went in one evening to take a quick look at the Scion XBs. We ended up being sat down for about half an hour while the sales person showed us the Scion website and complained how his computer was not powerful enough to run it. He told us to go home, go on the website and price it out ourselves. Which we obviously had done already, it's 2014, you think I didn't look at the cars on the website before I came in? He also took down our information and told us he would call us and set up a test drive. (We told him we... read more
Business response:
Good Morning Maria; I would like to apologize for the unsatisfactory Sales Experience you've received here at South Pointe Toyota Scion. We aim to provide the best Customer Service experience to all our Clients and Customers. My Name is Jaques Botha, and I'm part of the Relationship Management team. I would like to know more about the Experience you've received at your Toyota dealership. Please contact me via email at jbotha@southpointetoyota.com or by phone. Have a great day Warm Regards Jaques Botha 403-567-8888 Ext. 4835
Need better customer service Bought two trucks from Craig nice guy but knows very little about Toyota trucks, he called that the truck was ready for pick up drove there but was not, not once but twice.
Business response:
Hello, My name is Todd Dunbar the General Sales Manager at South Pointe Toyota. If you could please contact me directly at 403-567-8888 so we can discuss and resolve your concerns. Thank you, Todd
Don't like it anymore Have 2010 4Runner and love it. Year after I bought it it had a rust coming out from underneath the chrome 4runner plate on the back - they fixed it for free under warranty. All was ok untill the first service after the warranty expired. I was told I have to replace all 4 brakes which the estimated for aprox. $1200 with all the differential fluids and all. What a joke. When I asked about the brakes in previous services they were all perfect and 4 months after I was told that they were so bad that I shoul... read more
Business response:
Hi I'm the service manager at South Pointe Toyota I would like to review this with you. Please contact me by email mservos@southpointetoyota.com or by phone. Hve a great day. Michael Servos Service Manager 403 365-4509
Plain and simple. Amandeep Sidhu is not to be trusted. He was selling us a vehicle, took our money for a deposit and stated if you choose not to purchase the vehicle you money will be refunded. It has been 2 months and he has been avoiding our calls, and is no where to be found. His manager states we wont give you the money back but a store credit. We are currently launching a complaint as well. We will be taking legal Action very soon if we don't get our money back. Liars and cheats! If you are looking to purchase a vehicle... read more
Business response:
Hey, Jessie OK, all info has been passed on, and I'm now being told that all is now taken care of. Again, we'd like to apologize for any problems you may have had, but as I said I'd take care of it. We just had to be a little patient. I hope all is well, and hope you understand our side of things. If there's anything else that I can help you with, don't hesitate to get back in touch. You have all my info. Take care Adam
I'm going to do everything in my power to make sure no one shops here. They are a bunch of crooks who screwed me over. They took advantage of me because I'm only 18 and they knew they could screw me. This is the worst dealership I know. No one deserves to get screwed as much as I did.
Business response:
Hey, Brandon We're sorry to hear that your experience with us wasn't a good one. We try our best to ensure that each customer who walks through our doors is treated with respect, and that they leave here 100% satisfied. We take issues like this very seriously, and they do not go unnoticed. Can you provide me with more details on what happened? I'll need some more info so I can look in to this. I'm going to try my best to ensure we can correct any wrong doing that might have occurred on our behalf. Hope to hear from you soon.
Frequently asked questions about South Pointe Toyota
How is South Pointe Toyota rated?
South Pointe Toyota has a 4.4 star rating with 4,631 reviews.
When is South Pointe Toyota open?
South Pointe Toyota is open now. It will close at 9:00 p.m.