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Lexus On The Park
- Car Dealers
- Toronto, ON
About this business
Location details
1075 Leslie St, Toronto, ON, M3C 2J7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst experience ever buying a car from this dealership. Slow Action and misleading information to resolve problems. I am a loyal Lexus customer for the past 10 years and these guys are nowhere close to Lexus standards.
A good example of bad customer service. I am very disappointed by Lexus and their service. Staff was more concerned about flirting with each other then customer service! Professional customer service is very important. For these reasons alone, I don't recommend.
Business response:
Dear Lily Anne, I am very sorry to hear about your service experience. This is not common practice for Lexus On The Park. If you are okay, I would love to have a conversation with you so I can make corrections required. I appreciate your feedback as this is the only way for us to make positive changes. Thank you, Abid Shivji Service Manager 416 391 8828
Rip off their robbers and rip off i had a very bad experience with Patrick Roma at Lexus on the Park service, not only he tried smart to over charge me, He gave my car back not washed and cleaned even tho I requested, And his customer service was the worst. He should not work in Lexus he should be in a cheap dealer shop to gain some experience before working at Lexus. I will never deal with him again.
Business response:
Dear Lexus Customer, Thank you for taking the time to give your feedback. I understand you are frustrated, please give me an opportunity to look into this matter as Patrick has been with Lexus On The Park for 8 years and this is the first complaint about him. Please provide me your name and phone number so I can access your file and gather all the information accordingly. Thank you, My direct line is 416 391 8828 Abid Shivji Service Manager Abid@lexusonthepark.ca
A horrible experience The staff at this dealership are nice and would say "any question or problem let us know" until you sign the papers. You would receive their business cards as you go along with your purchase. But once there is a problem they don't know you and no matter who and how many times you call no one will call back to take care of the problem. I recommend that you dont buy your car from this dealership and find an alternative. I left my for service with full tank gas and they returned it half tank with ruining i... read more
Terrible in picking up their phone!!!!!! I must say they are probably understaff! I called to order a part. Phone kept ringing and ringing and no one their to answer. I called 4 times, finally the secretary picked up and transferred me to parts. Again no one their to answer. I hang up and called again, then I asked the secretary if there’s anyone at parts to talk to and she replied I’m not sure sir I will transfer you to parts. She transferred me to parts and something again. I got fed up and I called another Lexus dealer ( ... read more
Business response:
Hi, I am so sorry to hear that your experience with us was not positive. We are very busy this time of year making it very difficult for our advisers to get to every phone call. Might I suggest for next time to email us (parts@lexusonthepark.ca) as we answer ALL emails within 2 business hours. Again I am very sorry to hear about this experience and I have taken this feedback into consideration to improve our overall process as a business and to better the experience of our future guests. If you have any other questions or co... read more
A Failed Quality Control & Slow Action to resolve Problems! Battery of new 2018 RX350 found dead at the delivery moment and replaced prior to delivery. It was terrible moment for me and my wife, not to recall again. It is a human error to be forgiven, but it is also a critical failure in quality control process of the COMPANY. It is not clear yet which department of the company is responsible for the problems happening in the delivery process. Nobody cared this matter until it is raised to the top management and my Reviews i... read more
Business response:
Dear Kevin, I am very sorry to hear about the battery getting drained and having to get it replaced. I would appreciate being given the opportunity to inspect the vehicle and charging system on the vehicle. The technician would have conducted the test however we can perform another test and ensure you are driving safely. Thank you for your feedback and i would appreciate a phone call or an email to have your vehicle inspected. If you do not have time, i will make arrangements of having your vehicle picked up. Abid Shivji Ser... read more
Very dishonest car buying experience at Lexus on the Park Summary: Lexus on the Park's prices are atleast 33% more than the fair price for a used car. If you are a first time car buyer or are bad at negotiating you'll regret buying here when you realize this fact. Keep an eye on Autotrader to get competitive prices. Take someone who has already bought couple of used cars with you, or you'll lose your hard earned money for nothing. This was my first car and I found the car I was interested in at 2 places: unbranded dealership... read more
Disappointed June 28, 2017 I am writing this review to express my disappointing follow-up product purchase request experience. On May 20th 2017, I purchased the Lexus LX 570 from Lexus on the park dealership. Thomas Homewood and the team did a wonderful job at ensuring our smooth purchase. However, upon signing the deal Lazar Lazarovski gave me until June 20th/17 to think about purchasing the maintenance package. After making the decision to purchase the package I contacted Lazar L. on numerous occasions between (June 16-19t... read more
I had a horrible experience. I bought a new LX570 from them. I gave them a certified draft and he would not confirm a pickup date for me. Horrible experience. You wait so long for your car and then they hold your cash for a week without any explantions. They claim to attempt contacting your bank and then don't contact them and Lie to your face about their company policy. The worst experience ever buying a car! Stay away from Lexus on the park as long as this Trever guy is the sales manager. Should be fired for how he treats ... read more
Frequently asked questions about Lexus On The Park
How is Lexus On The Park rated?
Lexus On The Park has a 4.7 star rating with 3,518 reviews.
When is Lexus On The Park open?
Lexus On The Park is closed now. It will open at 9:00 a.m.