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Lexus On The Park
- Car Dealers
- Toronto, ON
About this business
Location details
1075 Leslie St, Toronto, ON, M3C 2J7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Same level service as other place, maybe less. Made an appointment for an oil change. On the way to the service, the car broke down (flat tire) and was late for the service. I called in to see if later appointment time was available and the service receiptionist kindly suggested I bring the car in anyway and it would only take 2 hours or so - now this involves tire job and an oil change. Took the car in, the service adviser complains that next time I make an appointment, not just walk in. I explained what had happened. He lo... read more
Business response:
Here at lexus on the park we strive to have excellent customer service. We apologize to hear about your experience. We would like to investigate with our staff and see what might have transpired that lead to your experience. Can you please provide me with your personal information so we can look into this matter.
My service experience :poor The sales dept is excellent. The service dept. is very overpriced. I went in for a low mileage 30000 km service of $280.00 and was told my bill would be over $700.00 !! e.g. $150.00 to change brake fluid. I priced the cost of my described bill to a reputable auto shop and the total bill would have been approximately 50% of what you asked. NOT HAPPY, will probably do service elsewhere
Business response:
I'm very sorry about the way you feel. I will address your concerns and fix whatever might have been an issue, to ensure that the next time this will no longer stand in the way of an enjoyable stay at our dealership. Alistair Baxter General Manager
The service quality needs to be improved I have recently visited this dealer for a scheduled repair work just after a big snowing. 1. I actually waited for almost 3 hrs for the less than 2 hrs work. 2. I was told after 2 hr that my car is under washing and will be coming out soon. After another 1hr, I was told my car is ready and it is parking outside. But apparently it is Not washed at all. Please keep the promise to customers. 3. I have purposely taken out my driver matt after parking it outside the office. So it is pretty... read more
Business response:
I'm very sorry about your experience. I will address your concerns and fix whatever might have been an issue, to ensure that the next time this will no longer stand in the way of an enjoyable stay at our dealership. Alistair Baxter General Manager
The welcome that was not. I have been a long time customer at your Toyota part of your dealership. My experience there has always been great. From the prompt reception to the friendliness that one feels from the smiles on the Toyota employees. The competently and calmly explain the work to be performed on that day guide you towards the waiting area which is comfortable upstairs. I was actually looking forward for my first experience at the lexus end of the operation and perhaps expecting it to be even better. The reception a... read more
Business response:
I'm very sorry about the way you feel. I will address your concerns and fix whatever might have been an issue, to ensure that the next time this will no longer stand in the way of an enjoyable stay at our dealership. Alistair Baxter General Manager
Only thing good here was the price of the car Lets just say that the only thing I liked about this dealership was the price on the car. I was looking to purchase the the 2015 RX350 F-sport which I believe is probably one of their most expensive models. At first everything seemed fine but soon as financing became an issue, the courtesy and customer experience was out the door. They clearly have no respect for people, and the staff including sales manager Trevor are unprofessional. Obviously my advise is to go somewhere else b... read more
Business response:
Good Afternoon i am very sorry to hear that you have had a bad experience here at Lexus On The Park. i want to make things right. please email me jdesousa@lexusonthepark.ca with your contact information and i would be more then happy to resolve any issues and look forward to your response. Thank you for taking the to reach out to us. Best Regards John De Sousa 416-391-8801
Very Poor service very bad service, gave me a pretty ridiculous deal and very arrogant. The car also turned out to be a defect one. I am so upset about my experience buying at here.
Business response:
Good Afternoon I am very sorry to hear about your bad experience with Eric Kuo at Lexus On the Park, I want to make this right please email me jdesousa@lexusonthepark.ca with your contact information and I would be more then happy to resolve any issues. thank you for taking the time to reach out to us. John De Sousa New Car Sales Manager 416-391-8801
Very conflicted with regards to my service experience As the title suggests I'm not sure I would recommend or use the service department at Lexus on the Park in the future. I purchased my Lexus GS350 (used) at this dealer earlier this year. As part of the deal I asked Lexus to perform the more extensive 100,000 km engine maintenance as the vehicle had 90,000 km at the time and I was aware that this was a necessary and costly maintenance milestone for the vehicle. When I booked the car for an oil change and to switch to winte... read more
Business response:
Dear Guest, Thank you for taking the time to rate Lexus On The Park. We appreciate your feedback and i would like the opportunity to look deeper into what transpired on our end. Is it possible to get your phone number or VIN number as this is the only way i can look into your file. I would like to investigate this case on our end. Thanking you in advance for your consideration. Abid Shivji Service Manager 416-391-8828 abid@lexusonthepark.ca
Cheap.. We were at Lexus on the park just the other day to get our car serviced and tire change. After the brake pad and rotor change the total bill came out just over $950 which was totally fine but what really bothered me was that the fact that they gave us a Toyota Corolla as a loaner instead of Lexus just because we did not purchase our Lexus at this location, even with $950 service bill... And the service rep emphasized so much that the loaner was on the house that it wasn't even funny.. I know that you want to save mon... read more
Business response:
Dear Mr. & Mrs Kim, I would like to thank you for taking the time to post a response. I understand your frustration with receiving a Toyota Corolla as a loaner vehicle, as usually we dont give our loaner vehicles to guest's that have not purchased vehicle through our facility. This case was a little different as the vehicle was brough in for an oil change and a tire change. The initial booking was made that you would be waiting for the vehicle. Upon removal of tires we noticed that the brakes on the vehicle were very low and... read more
Terrible experience By far the worst car service experience. Bought a 2020 hs250h in July 2014. Car wasn't ready when promised. When we picked it up, the car was dirty, touch ups as promised weren't done. Went back to get redone and told them there was an issue with the nav system as well. Picked the car back up and nav system still had the issue. Was told to schedule another appointment to fix the nav. I came back and they looked at it and said they weren't sure how to fix it and would contact lexus canada. That was sept 5.... read more
Frequently asked questions about Lexus On The Park
How is Lexus On The Park rated?
Lexus On The Park has a 4.7 star rating with 3,518 reviews.
When is Lexus On The Park open?
Lexus On The Park is closed now. It will open at 9:00 a.m.