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Gateway Toyota
- Car Dealers
- Edmonton, AB
About this business
Location details
2020 103A St SW, Edmonton, AB, T6W 2P6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I have dealt with 3 dealers over 8 years, but. Gateway Toyota was the least impressive. Sherwood Park Toyota (where I bought vehicle) and Orleans dealership (in Ontario for my CRV) were both more responsive and accommodating. I had booked a service time, but was kept waiting more than 15 minutes to check in (if there is a slow line, I find it!). Wanted to wait for my vehicle, but was persuaded to take Uber — big mistake as it pushed my vehicle to the end of the line. Not great service, but then dealership had temerity to ask... read more
Business response:
Hi Sewhiting1, Thank you for your review, we realize your time is valuable and use feedback from our customers (both good and bad) to improve our team. We wish you all the best.
Knowingly let my son and I drive 250km to view and test drive a vehicle only to inform us “Oh… that one’s not driveable as is, that’s why the price was good” when we walked in the door. Seemed like a classic bait and switch. They either have no idea what they’re doing or they really don’t care about you, your time or your money. Not sure which is worse. 1/10…. Would not recommend.
Kyla was amazing! I was standing in the service lobby unnoticed, Kyla came from break and acknowledged me and got my service needs addressed right away. The rest of staff ignored my presence, training is required related to customer service.
Business response:
Hi Kayden, Thank you for providing us with some feedback, we recognize we aren't perfect and are always trying to improve our process. We apologize for dropping the ball when you stopped in.
THE MOST DECEIVING SALES PEOPLE IN EDMONTON. ...DONT TRUST ANY OF THEM..ABSOLUTELY THE WORST
Business response:
Hi CAYOCOCO2013, We are sorry to hear you had a bad experience and would like to look into this. Can you please give our sales manager JP Angeles a call at (780) 439-3939 and provide him with some information so we can understand your concern? We look forward to hearing from you!
I have to wait for the computer and pay system for a long time, Troy should be fired!!!!!
Business response:
Hi Peterzhu71 thanks for sending us your feedback. We understand how frustrating it is when a system we take for granted goes down. We hope you have a wonderful day.
We bought a vehicle from Gateway Toyota Dec 9 2022, we were told that we have to trade in a vehicle in order to get new vehicle. So we decided to trade in truck Chevy Silverado 2018. We had to get OPI for the trade vehicle as it was from out of province. Dealership told us that we can’t pick the new vehicle until we drop the trade in vehicle. Mechanic who was doing the OPI told us that few things needs to be fixed before truck passes the OPI. So we got those fixed on urgent basis as we were trading the vehicle. After the OPI... read more
Just over two years ago (Sept 2020) I signed a contract with Gateway to purchase a RAV4. I put down a deposit and waited patiently. In late March I was called and told that my vehicle would be in in mid April by the sales manager Rick Janes. I then went early April in and put an additional deposit down. I sold my other vehicle as I expected delivery of the RAV4 within 2-3 weeks. It didn’t arrive and the was told early May. It didn’t arrive in early May and was then told probably the 3rd week in May. When I questioned the sal... read more
Brought my 2022 4Runner for detailing as part of my package. Extremely disappointed, as no one told me it was a very basic package, as in they wiped down the interior with an already used dusty rag. The windows were still dirty , the seats and they didn't even touch the back of the vehicle. After I brought up that it was still dirty they advised me everything was extra cost...... I felt I wasted my time completely I could of done what they did. Not impressed at all. they lack communication.
Business response:
Hi Amanda, We are sorry to hear that your basic detailing package that comes free as part of our GEM benefits when you purchase a vehicle from Gateway wasn't satisfactory for you and we clearly dropped the ball on communication. We do offer several different more thorough detail packages for customers looking for a deeper clean. If you would like to discuss this please reach out to our Service Manager Doris at (780) 439-3939. We look forward to hearing from you!
The modern embodiment of everything that is wrong with car dealerships. They do not care about repeat customers. Creating false documents is not beneath them. Caveat emptor and learn from my own poor judgement in choosing to buy or lease here.
Frequently asked questions about Gateway Toyota
How is Gateway Toyota rated?
Gateway Toyota has a 4.4 star rating with 4,138 reviews.
When is Gateway Toyota open?
Gateway Toyota is open now. It will close at 6:00 p.m.