This profile has been claimed by the business owner or representative.
Gateway Toyota
- Car Dealers
- Edmonton, AB
About this business
Location details
2020 103A St SW, Edmonton, AB, T6W 2P6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Dealership resolved minor issue successfully. I am very satisfied with the resolution of minor issue promptly. The Dealership stands behind their word and customer satisfaction regarding purchases of the available product.
Friendly, Knowledgeable and Professional My wife and I needed a new vehicle to replace her car that was "totalled" in a car accident. Richard Wong helped us. He was courteous, friendly and professional. His knowledge about the vehicles and his "no pressure" approach to sales was greatly appreciated. I would recommend that anyone considering buying a Toyota consider consulting with Richard.
I've had a few experiences with Gateway Toyota but the most recent made me want to post some comments. These guys really go the extra mile to make sure you're looked after. Chris the Service Manager got involved with my Truck after I had some problems with another Dealer. The other Dealer told me I had no warranty on the rear diff as the part was a wrecker part? I was shocked as I had purchased the vehicle used and no one said anything about it being in an accident. Anyway Chris looked at it - identified the markings as orig... read more
I am posting this review to expose the deceptive business practices and service negligence at Gateway Toyota. My experience with purchasing a 2024 Toyota Venza Limited demonstrates a complete disregard for the consumer. 1. PREDATORY FINANCING (Bait & Switch) Despite my substantial down payment of $21,000 and a short 3-year term, the finance department engaged in what I consider predatory lending. • The Promise: I expected the standard rate of 5.99%. • The Reality: As shown in the attached contract, I was locked into an Annua... read more
I found service poor I needed a battery was quoted a price and booked a service date. Waited 10 days to get a battery for my prius was quoted a price twice and was told it would take 1 hour to install. I arrived at 830 was told at 930 the price was 80 more than quote waited 2.5 hours and they didn't program my clock back the way it was. Now I'm in my seventies had to look up programing time myself. All small things but they add up. I was disappointed in the service.
Business response:
Hello, thank you for providing feedback on your experience. We are sorry to hear your service experience wasn't the 5 star service we strive for. We wanted to look into this however we could not find you in our database with the information in your review. Can you please call our service manager Doris Blanchard at (780) 439-3939 so we can look into what happened? We look forward to hearing from you!
Do not buy from this Dealer. Heavy pushes for useless adding and protection services. After declining them all over and over again, the finance team still snuck one in on final paperwork. Great trucks , xxxxty dealership. Do yourself a favour and go to any other Toyota dealer.
Business response:
Hello Mr. Propp, Thank you for sending us some feedback on your recent purchase experience, we are sorry to hear you felt something was not transparent in your interaction with us. We always treat our customers like one of the family and in the interest of transparency we go over everything in the finance office so you can have a chance to sign off on everything individually. It’s also why we offered to refund the $99 Tire Road Hazard Protection warranty that you mentioned in your review as the reason for your dissatisfactio... read more
I had a great experience with the sales agent and finance manager. They were so accommodating and helpful to fit our budget and the car of our choice. The ordered car had arrived few days ahead the target date, & I am so grateful with the extra miles Ethan did since day 1 that we went for car shopping. After deciding to add accessories of undercoating & xpel, After paying, my car been transferred to service for the accessories installation. It stayed there overnight then we picked up the next day, afternoon.The car been park... read more
Business response:
Thank you for sharing your feedback. We are pleased to hear that your sales and finance experience went well, though we regret that your visit to our service department did not meet your expectations. When you brought your concerns forward, our team inspected your vehicle and offered to address them. Unfortunately, as you arrived late for your appointment and were unable to leave the vehicle with us for the time required, we were not able to complete the work during your visit. We understand the situation became emotional, a... read more
The absolute worst Service Manager you could hire. The staff provided incorrect information followed up by no resolution of the issue. Then when I called to discuss, I was completely berated by the Service Manager and blamed for the error. The most deplorable customer service from an incompetent and insolent "service" Manager. Not to mention was charged for no actual diagnosis or resolution on a Toyota product. The General Manager further denied the mistake, although he said that he would have never directed the staff to con... read more
Business response:
We are sorry to hear that you feel this way about your recent visit. At our dealership, we always strive to provide clear communication and respectful service, and regret that your experience left you feeling otherwise. We do want to clarify that diagnostic work is a professional service performed by licensed technicians, which is why there is a charge associated with it, regardless of whether repairs are approved at the time. This is standard practice at all dealerships and repair facilities. Our goal is always to identify ... read more
I bought a new Toyota Highlander from the dealership in 2022. The sales experience wa great. Service afterwards, however, has been a constant issue and continues to decline. 1. My trunk liner was not available at the time of delivery. It was covid times, so I understood. I was told that I would be called when it was in. I never received a call and when I followed up, they had sold my liner and had to order a new one. 2. I was noting an issue with my transmission during specific rpms. The service advisor arranged to have me d... read more
Business response:
Hi Kelcey, Thank you for taking the time to share your experience. While we’re truly sorry to hear that your service visits did not meet expectations, we appreciate the opportunity to respond and clarify some of the steps that were taken. We’re glad your initial sales experience with us in 2022 was a positive one. You brought forward a number of concerns, and we made every effort to address them thoroughly. Regarding the scratches you noticed: our service advisor conducted a full walk-around video of your vehicle prior to it... read more
Frequently asked questions about Gateway Toyota
How is Gateway Toyota rated?
Gateway Toyota has a 4.4 star rating with 4,138 reviews.
When is Gateway Toyota open?
Gateway Toyota is open now. It will close at 6:00 p.m.