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Gateway Toyota
- Car Dealers
- Edmonton, AB
About this business
Location details
2020 103A St SW, Edmonton, AB, T6W 2P6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
It sounds incredibly frustrating to have such a long wait for Toyota Sienna XSE, especially after paying my deposit and being a loyal customer for a decade. Getway Toyota lack of communication and failure to deliver on their promises is disappointing. On other Toyota dealers in Edmonton, you may experience a delay, but in this dealership, it seems nobody cares. Now, I moved to Mitsubishi, where the dealership is way better than Toyota dealership in terms of customer service, reliability, and price. If you stick to Getwzy Get... read more
Business response:
Hi Soba64, The Toyota Sienna that you ordered is a vehicle that currently has the longest waiting list of any Toyota model. Unfortunately we don't control the production of the Sienna or any other Toyota model. We take orders on the Sienna on a regular basis and then wait for Toyota to fill our orders like every other dealer. We do understand your frustration. For us it is ideal to deliver a vehicle as soon as possible to make our customers happy and in turn it helps our business thrive. Please contact our General Sales Mana... read more
Rude service management department , Following senseless protocol's which makes client suffer and pay. will suggest to no go shop.
Business response:
Hi Gagan, thanks for your feedback. We're sorry to hear you've had a bad experience, if you would like to discuss the issue please give our service manager Doris Blanchard a call at (780) 439-3939. We look forward to hearing from you!
Waited in line for 35 minutes for scheduled appt. Horrible. Then three hr for oil change. Bad bad bad service.
Business response:
Hi Lawrence, Thank you for sending feedback. This time of year is very busy with tire change over season and our service department is very busy ensuring they get each customers specific service requirements recorded which takes a little time for each customer. We thank you for your patience and understanding as we do our best to accommodate all of our customers. With that said we don’t have any recent record of you visiting us with or without an appointment. We look forward to seeing you on your next visit!
I warn all customers to avoid Gateway Toyota's service department. I took my vehicle in for a full detail package ($320) where the service advisor had to tell me any small scratch that I could not feel with a fingernail would come out. After having my vehicle all day, I returned to find that the vehicle was in worse shape than when I dropped it off. There were still bug marks on the front bumper, and the few small scratches were not even touched. The detailing manager, Cole, tried to justify the poor work by wiping it down w... read more
Business response:
Hello Colton, Our General Manager Chris had been in contact with you last week and met with you in person yesterday regarding your concerns. It was our understanding that we had come to a mutual agreement that rectified your issue. Could you please contact our General Manager Chris again at (780) 439-3939 to discuss your puzzling review. We assumed that when you had left yesterday with a handshake and a smile that all was good.
I went to replace my hood lock assembly I bought the part online after they installed it I found out that the wire was not attached I also found out the headlight on the right side was damaged and the Radiator Grille Sub-Assembly tabs were broken. I inspected the area before sending Service my mistake I did not take pics. they denied breaking the tabs they said it was like that. I filled the washer fluid two days ago it was not as loose as they claimed. those tabs were broken by the Toyota gateway service tech as he had to a... read more
Business response:
Hi Labibawad, Thank you for your feedback however your vehicle came in with front end damage, we've reviewed the video and the damage you are talking about was already present before we touched your vehicle and the technician noted your damaged parts on the work order. Have a great day.
Sales experience was the best, however service part is the worst ever!!! If you have your package of service and would like to get maintained afterwards, the best practices I would strongly recommend is keeping every record, verbally or orally, and when something happens, throw those proof in their faces!!! Service is the most horrible ever I swear to God! GOOD LUCK 🍀
Business response:
Hi Maggie, Thank you for sharing your feedback with us regarding your recent visit to our Service Department. We apologize for any inconvenience or frustration you experienced regarding your appointment. After reviewing the details of your visit with our team, we understand that there may have been a misunderstanding regarding the services requested. Our records indicate that your appointment was scheduled for Service #2 and electrical diagnosis for sensor issues with no mention of a Deluxe clean. Unfortunately, our details ... read more
Gateway serviced my new Toyota Highlander (16,000kms) and installed the o-ring on the filter cap housing on the threads instead of in the appropriate slot. This caused the oil to leak out which resulted in low oil pressure which can cause immediate or long term engine damage. This is the simplest of tasks ( the filter box even has a picture on it as to where to install) The service manageress was unapologetic and had a "could care less" attitude. I will not be buying another vehicle from this dealership.
Very bad experience. Made a deposit on a ‘23 Highlander on Jan 2, 23. Was told by Mark delivery would be in 6-8 months and that we would receive updates. 6 months, not a single update. I called and was told “the order is at the factory”. 8 months come and go. Contacted them again. 12 hours later, received text from Charles who was “now looking after our account”. Was told that toyota pushed our order back to Nov/Dec so they could build their new Grand Highlander. Was also told our order would still come in as a ‘23 even thou... read more
Pushing the buck from service advisor team to sales team to finance team. I paid for the GEM package where money is paid up front for several services. I booked my car for detailing which is part of the package and the service advisor asked for payment stating that the package expired in May!! I asked why I was not advised of this previously and she blamed the sales and finance teams for not being clear of the package offerings. So I asked why the advisor did not inform me when I called to book and she said they don't check ... read more
Business response:
Hi M, Thank you for your feedback. I would like to make it clear that GEM is not a pre-paid service, it is a benefit package provided free to anyone who purchases a vehicle from Gateway Toyota and is valid for five years from the date you purchased your vehicle. This is clear both in the brochure and on our website. We’re sorry you weren’t able to take advantage of one more detailing before these free benefits expired and wish you a wonderful day.
Frequently asked questions about Gateway Toyota
How is Gateway Toyota rated?
Gateway Toyota has a 4.4 star rating with 4,138 reviews.
When is Gateway Toyota open?
Gateway Toyota is open now. It will close at 6:00 p.m.