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Don Valley North Toyota
- Car Dealers
- Markham, ON
About this business
Location details
3300 Steeles Ave E, Markham, ON, L3R 1G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It Used to be Good. I had been buying/serving my two Toyotas for more then nine years at this dealership... About two years ago the service started going down - longer hours and bigger bills... Eventually I started suspecting that they were overcharging me by replacing parts that did not needed to be replaced and adding more work hours, but my faith in them as professionals was strong and I kept coming... Today, just accidentally, I figured out that they charge 20% more for parts and almost 60% more for their labour as compa... read more
Service Department can't be trusted at DVN Toyota I will preface this review by saying this was the worst service I've ever received anywhere. I left DVN lied to and disrespected. As a 20-year customer of Toyota, my confidence in the company and dealership has been shaken. My Toyota vehicle is less two years old and still under warranty for another year. When I developed a "knocking" sound in my suspension, I naturally took it to DVN - where I leased the car from - for service. I spent four hours at the dealership, which inc... read more
Do not look for Simon or even buy a car in this dealership POOR EXPERIENCE I HATE THIS DEALERSHIP.. Sales representative: Simon Lam First I tried to bring my car to service to fix my speaker, they told me I am out of warranty and asked me to go home unless I pay for it. I went home and checked, I purchased extended warranty and it should be covered with no cost. I spoke to the sales Simon and asked why service department did that to me. His response "too bad, it happens..." What kind of response is this? Ive been driving the... read more
Upsell on services On basic "maintenance service", they wanted to do a full brake service, when last visit they did a brake service. Said my brakes were rusty, and that the rusty rotor is damaging my brakes. They wanted $200 to do rotor machining which they did last time and rust came right back. Advisor didn't even know I did brake work with them the last visit before making the recommendation, and then even after looking it up, persisted on how my brakes need all this work. If I got some of the brakes fully replaced, pads ... read more
I will never go back So disappointed, they are liars, they told me,i needed an expensive repair, i got 2 more opinions, they said nothing was wrong with my car. I feel they tried to defraud me And i plan on escalating my complaint Only reason i rated them,1 point is i cant rate them as 0
Awesome Deal, Easy Transaction, And Then - Nothing. We purchased a 2008 Rav4 from this dealership from their used car department. Great car, great price, delivered on time, cleaned inside and out. And then, the real adventure started. The car was delivered with one, not two, keys. The salesman indicated that one of their car jockey's misplaced it, but not to worry - if they can't find it, they'll get us another at no cost. I followed up week after week with the salesman, and he never responded to any phone calls, voicemails ... read more
Customer Service I had gone to this location for an oil change and to check the back camera because it was not a clear view, but the camera was working. Once I had reached the location I had asked the customer service representative if fixing the camera was covered in the warranty. He did not answer my question and was being very rude. After I had asked how long it would take he said " I don't know" and I asked approx will it take an hour he said "ya maybe". After waiting for an hour I had realized that the technician had se... read more
Disappointing Customer Service We bought a 2014 Sienna XLE from them, which included a third party navigation system. After 2 months, the controls on the steering wheel that control the audio and handsfree phone, stopped working properly and I approached the dealership to fix the problem. The first time, they replaced the module, as the car was under warranty (we had taken extended warranty). The following year, I approached them again with the problem and this time they replaced the module with the original system that came... read more
Convenient for service; but sub-standard I've been servicing my vehicle regularly at Don Valley North Toyota for over seven years. Generally they've been competent but I've noticed that recently, they've started to make many mistakes. Nothing catastrophic, but annoying nevertheless. It's usually little things like not remembering to program the TPMS (this happened twice in a year, at each seasonal tire change), installing the cabin air filter incorrectly so that it was bent and just jammed in, and installing the brakes incor... read more
Frequently asked questions about Don Valley North Toyota
How is Don Valley North Toyota rated?
Don Valley North Toyota has a 4.6 star rating with 10,900 reviews.
When is Don Valley North Toyota open?
Don Valley North Toyota is closed now. It will open on Monday at 9:00 a.m.