Don Valley North Toyota

Lala 

on DealerRater

2 months ago

During my visit this morning, I was advised to perform an “EFI / throttle body flush service” and was told it was required due to my vehicle being approximately six years old. This was in addition to Service #1 and tire swap with storage, which I had originally booked. I agreed to and paid for the recommended service. I declined the additional recommendation to “replace transmission fluid.” After the visit, I reviewed my service records and confirmed that the EFI / throttle body flush service had already been completed last ... read more

Lee Che 

on DealerRater

6 months ago

I placed a $1000 deposit for a 2025 Corolla Hybrid LE AWD back in April 2024. Waited until November 2025 and they said they still did not have any car. I was so frustrated and went to other Toyota dealer. The this dealer told me that was impossible, they can get me a car, same model in a month!! Don Valley North Toyota just didn't want to sell me a car and kept my deposit for over a year. The sales rep was called Tony Cao. I will never go back to this dealer ever again, and I am letting everyone I know not to go to this deal... read more

Eassaturian 

on DealerRater

7 months ago

After making appointment a month ago for tire change which I was told 2 hours it took them 5 hours . 

Jeremy 

on DealerRater

7 months ago

This dealership has the worst service ever. They are extremely disorganized and and are very disrespectful when bringing concerns to their attention. I will never bring my car back here again. 

Michelle 

on DealerRater

a year ago

Stay away from this location. Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ve waited for 4 hours, no one got me one phone call for updates. Called four times, left messages as no one pick up the phone. When I finally picked up the car after 4 hours, I’ve noticed they reused the old muddy dirty plastic bags that I previously had on my summer tires to cover the winter tires. They xxxxed up my car interior. How cheap and craz... read more

Purnomo 

on DealerRater

a year ago

[Date: Oct 22, 2024] - The Service Department is getting worse in terms of customer service. I have some issues with their maintenance service and complimentary tire swap package, and instead of increasing their services, they choose to let down their customers and charge me for the tire swap. - I got the reminder emails from 2 of their Service Dept. agents [Joan Zhou and Hairmary Zekaryas] regarding maintenance service, but after I sent replies to schedule an appointment, none of them confirmed back with me. *** I've had en... read more

Bill 

on DealerRater

a year ago

Our RAV4 started showing the problem about engine rough idling, mis-fired and fuel consunpion 40 litres per 100km on July 20. We went to Don Valley North Toyota on 23rd with an appointment at 9:15am. The mechanic took our vehicle into the workshop at 10:40am then parked it back outside at 11:20am. When the mechanic talked to the front-desk staff, we overheard that front-desk staff reminding him to check the sensor as our vehicle is still under warranty. We were told that they didn't find any problem. At present, when we star... read more

Lindsey 

on DealerRater

a year ago

I writing to express my disappointment contacting Patricia Graham over the lack of response to my previous calls and emails regarding the damage to my car during my recent visit to your facility way back 2023. Despite my efforts to reach out and resolve this matter, I have not received any communication from your end. I already spoke with my service advisor Andrew Mudita and told me to contact Patricia but she didn't return a call or email The damage to my vehicle is a significant concern, and the absence of a response is ca... read more

amuaythaiveteran 

on DealerRater

2 years ago

Decent service and moderate wait times. Sadly, they have discontinued the discount for senior citizens. It wasn't a lot, but every bit helps when you are on a fixed income. Very disappointing. I will look elsewhere for service with the senior discount.