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Don Valley North Toyota
- Car Dealers
- Markham, ON
About this business
Location details
3300 Steeles Ave E, Markham, ON, L3R 1G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst dealership.I didnt buy any extra warranty from Worst dealership. I didnt buy any extra warranty from them- specially 'Kenny Wang'- Finance Manager. At first they told me that you are you are approved for the car loan. After 15 days during the delivery they again ask me for the extra warranty and all those stuff, i said no. After that 'Kenny Wang' did something with my file and told me later that you are not approved for the finance. I am shocked at that point of time Dont go there, waste of time and money.
Business response:
Hi, thank you for sharing your feedback with us. Here at Don Valley North Toyota customer satisfaction is very important to us and we’re disappointed to hear about your experience. We would like to have the opportunity to connect you with our management team to discuss your concerns. At your earliest convenience, please send me an email with your contact information so I may connect you with management at Don Valley North Toyota. Thank you! Rachael R. Guest Satisfaction Manager, Don Valley North Toyota.
Never go to this dealership, go to other Toyota and you will see the difference in prices are in 1000s!!! save your money and stay away from this people. They over charge on everything, just be smart and compare price with other dealership and you will what I mean.
Business response:
Good afternoon, m_haqqi. Thank you for taking the time to share your feedback with us. As a team, we strive to provide 100% customer satisfaction and I am disappointed to see your experience fell short from that. I would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email me at rachaelr@weinscanada.com and include your contact information and the specific division that you are discussing (Don Valley North Toyota) Kind regards, Rachael R. Guest... read more
Dishonest. Bait & switch. Promised 2020 Rav4 Limited in inventory, which was not and then take advantage of customer's urgency to get a car asap. Ended up with 2019 RAV4 Limited, satisfied with the cat but 0% customer satisfaction with this assistant sales manager's tactic.
Business response:
Hello J Lin, thank you so much for taking the time to share you feedback with us as it helps us improve. We’d like to look into this issue further and connect you with our management team. At your earliest convenience, please send me an email with your contact information so I may connect you with management at Don Valley North Toyota. Thank you! Rachael R. Guest Satisfaction Manager, Don Valley North Toyota rachaelr@weinscanada.com
I signed a lease at Don Valley North Toyota almost 3 weeks ago. I kept asking for the delivery date and they never gave it to me until I contacted them again yesterday; they said they don't have it anywhere in Canada. When were they going to tell me this if I didn't follow up?? My other lease is ending in 2 weeks (which they know). They are not willing to give me a loaner or lease me the demo unit of the upgraded version of the same model for the same cost saying they will now lose money, but I don't believe they should worr... read more
An extremely shocking experience, poorest all round service. It was the worst experience in purchasing a new vehicle, shockingly pathetic. They sold and charged me for services that were not compatible, they coerced me to sign a sales contract that was lacking what I paid for. Beyween employees they constantly had difference opinions on products and services. On delivery day of my vehicle after giving them 4 extra days to prepare it not only was nothing done on the PDI, none of the Platinum Sheild Protection was even started... read more
horrible experience The Toyota online chat system is sucks! I booked my appointment through online chat, as i was so busy at work and did not get a chance to talk on phone. Its nothing to do with any staff in office, all of them are very professional to explain and apologize to me. I booked an appointment, and reconfirmed with the online chat 3 times regarding my appointment, typed out exactly what i need for my services, I even asked them to confirm the time that needed for the services, and was told an email will be sent t... read more
Terrible service Went for an oil change wasn't busy was told it would be 45 mins. In 15 mins I got a call to say I needed to use synthetic oil I have been going to this place for 7 years this is the first time I was asked this as it costs more. 15 minutes later another call to say I need to change the cabin filter and rotate my tires I had just got new tires 2 months back, more costs to do this. I declined. Waited for 2 hours 15 minutes for my vehicle only to change oil, checked the parking lot my car was there nobody bother... read more
Bad customer service. Lack of professionalism. My Toyota 2014 Rav4's entertainment system has stopped working (I heard this is a common issue with may Rav4s) and it was confirmed by a different dealership that needs to be replaced. I called to book an appointment with Don Valley North Toyota and I got an appointment for the next day. I wanted to make sure they have replacement parts ready before going for my appointment, so I called back to confirm whether they have replacement parts. But the people in the dealership try to ... read more
Big liar. Dvn Toyota Used Car Department Dvn Toyota used car department are all liars and cheaters. They will liar to you everything to just make u to sign the purchase agreement.My husband bought a used car last week. Used car sale and manager promise 3 things. full tank of gas. detai cleaning the car inside and outside. touch up scartch to match the original paint 80-90%. They did give full tank of gas. But never detail cleaning and fix the paint. The car is Dirty and scartchs everywhere. Why? Because by the time my husban... read more
Frequently asked questions about Don Valley North Toyota
How is Don Valley North Toyota rated?
Don Valley North Toyota has a 4.6 star rating with 10,899 reviews.
When is Don Valley North Toyota open?
Don Valley North Toyota is closed now. It will open on Monday at 9:00 a.m.