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Country Hills Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
20 Freeport Landing NE, Calgary, AB, T3J 5H6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had the worst experience ever at any Toyota dealership. They refused to give me a shuttle ride home home while my car was being serviced. They wasted nearly two hours of my day. I have never had an issue with Stampede Toyota. They also had me arrive a half hour before the mechanics were due to arrive.
Business response:
Robert, I am so sorry to hear that you did not receive the accommodating and prompt customer service we pride ourselves on. I assure you this does not reflect our commitment to the 5-star experience, and it's disappointing to learn that we let you down this time. We will discuss your feedback as a team so that we may improve moving forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Brian Schmidt - General Manager - (403) 290-1111
I have purchased three new Toyotas from this dealership since 2011. I was a loyal customer who always serviced my three Toyotas at CHT. Unfortunately the service has been deteriorating for the past few years. They once had a drive through oil change that took 20 to 30 minutes. Now an oil change can take 2 or 3 hours or more. They don’t honour appointments. Don’t assume that the work will ever start on your vehicle around your appointment. Today I brought my vehicle at 8:45 for an oil change and winter tires installed. At 2:3... read more
Business response:
Allow me to apologize if your recent visits with us have left you feeling disappointed. We certainly want more for our valued guests and I can assure you, we will use this feedback as an opportunity to improve. Again, I'm so sorry that your visits last longer than expected and you aren't met with a more courteous attitude. I hope we get a chance to make things right and earn back your trust and if there is anything else I can do for you, please reach out. Best, Brian Schmidt - General Manager - (403) 290-1111
I booked my veh in early March and was told that I will get it in May. Unfortunately like everyone else I got it late July. The Finance folks are not helpful and very arrogant, never respond when you leave a message. I was supposed to be paying $155 biweekly on lease unit and was mentioned in the bill of sale but when I was signing the lease contract, I was told that it will be $162 which was quite suspiring to me. I have no option but to accept it as I have waited for 4-5 months to get the veh. Also they me sticker and the ... read more
Business response:
NA
Took my RAV4 in for oil and filter change. Later took to my own mechanic for service and he said oil was low and never changed. When I emailed the dealership they never responded and when I called they said if we can’t see it, nothing we can do about it. I will never return to this dealership
Business response:
Elle, I am sorry to read this feedback. We strive to deliver a seamless and straightforward service experience and always complete the work we promise. I assure you that I will look into this situation immediately so I can better understand what happened here. I would also be grateful to discuss this with your mechanic further. Please consider giving me a call so we can have a conversation. Best, Brian Schmidt - General Manager - +1 (403) 567-8888
I placed an order for a Toyota Highlander Hybrid Platinum Country Hills Toyota in August 2021. The sales rep, Tien, confirmed that the vehicle would arrive by December 2021. In November, I received an email from Tien stating it would be arriving in January due to a minor delay. It wasn’t a big deal. In January 2022, I hadn’t heard anything so I reached out. Tien told me there was a further delay and it would arrive in March 2022. I was aware of the ongoing supply shortages, so I wasn’t entirely surprised, but I was disappoin... read more
Business response:
Ashley, I am sincerely sorry for the delay with your vehicle. I understand this must be incredibly frustrating, and I apologize that you have not received better communication. I would like to assure you that we do not prioritize certain customers as we expect all of our guests to be treated with the same high level of respect. Your business is our priority, and I would like to speak with you directly regarding your concerns. Please give me a call when you can. Thank you, Brian Schmidt - General Manager - +1 (403) 567-8888
Worst service i experience ever since i bought my car from them and have a lifetime change oil..
My oil level was 500ml over max. They did the first and last oil changed.
Absolute joke of a dealership. The customer service and professionalism here is some of the worst I’ve ever experienced. The salesmen are extremely shady and love to try and play games to scam you out of thousands of dollars. Before you even think about going here go to literally any other car dealership and don’t look back.
I have had some bad experiences with this dealership and personally I would not go back. High costs for maintenance when compared to many mechanics.
Frequently asked questions about Country Hills Toyota
How is Country Hills Toyota rated?
Country Hills Toyota has a 4.1 star rating with 4,116 reviews.
When is Country Hills Toyota open?
Country Hills Toyota is open now. It will close at 9:00 p.m.