This profile has been claimed by the business owner or representative.
Country Hills Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
20 Freeport Landing NE, Calgary, AB, T3J 5H6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I bought a car from them. Use their service for many years. Collect info and my experience with the service. I do not how to comment on the service. They have tried to withdraw your money by any means even if your car has an issue or not. Still used their maintenance service until I recognized a problem from them. Your car will never be perfect when bringing it to them. They will draw that you have to do this or do that and the bill will go up. Sometimes, you may meet a rude staff that my wife and I used to. It looks like th... read more
Business response:
This feedback is concerning to receive. We strive for transparency and excellent customer service, and it's disappointing when we fall short. We'd like the opportunity to address these issues directly with you and ensure a better outcome moving forward. Please reach out at your convenience. Thank you, Brian Schmidt - General Manager - (403) 290-1111
Update: 07 August 2024 Subsequent to my negative review here on 27 May, Brian responded to my review and asked me to contact him. I tried to contact him over the phone on 29 July, I left my cell phone number and on 30 July, left a message with the receptionist, still Brian did not find time to call back. So, basically, they do not care and his response to my review was just a formality and they do not care at all. I am fine with that. Just wanted to let everybody know. They are nice as long as you keep spending money, the mo... read more
Business response:
I'm truly sorry for the lack of follow-up communication on our end. This is certainly not the level of service we strive for, and I apologize for the oversight. Please call me directly again or email me, if I missed your call my apologies but I don't have your contact information. Thank you, Brian Schmidt - General Manager - (403) 290-1111
The salesmen are sleazy, the service personal are disrespectful. You book an appointment and have to wait like 2 hrs to get your vehicle in. I would recommend Stampede or Charles Glen toyota, professional, friendly and excellent customer service.
Business response:
We apologize for the negative experience you had with our team. We strive to provide professional and respectful service, so it's disappointing to hear we missed the mark. If you're willing, please reach out directly so we can address your concerns further. Thank you, Brian Schmidt - General Manager - (403) 290-1111
I request to the Alberta government to suspend the license of the COUNTRY HILL TOYOTA Am very frustrated to writing this review about country hills Toyota’s nonsense mechanic? It was mid of the April I visited the dealership for my car. My Car had a sound at left front tire. Your mechanic diagnosed to change the Barings of the Care, and he did and I pay for that. Unfortunately sound never ended. I called the mechanic and he said come again. I went there and he said baring is ok you can change the TIREs of the car. I didn’t c... read more
Business response:
Ali, I'm truly sorry to hear about your frustrating experience. This is definitely not the level of service we aim to provide and I apologize for any inconvenience caused. I'd like to discuss this further with you and find a way to resolve the issue. Please reach out when you can. Thank you, Brian Schmidt - General Manager - (403) 290-1111
My two vehicles are serviced at Country Hills Toyota. Three times in a row, when I pick up my vehicle after regular maintenance services, it comes back with a new problem that never existed. Even this week, this has happened. When I mentioned it to the service manager, he offered to get my vehicle inspected for a charge. When I refused to pay as that problem was not there when I dropped my vehicle for service, he simply refused to get it inspected free of charge despite the fact that I have been a customer for more than a de... read more
Business response:
It's disappointing to hear about your repeated issues after servicing and the lack of resolution offered. We value long-term customers like yourself, and this is certainly not the experience we aim to provide. I'd appreciate it if you could reach out directly so we can address these concerns properly. Thank you, Brian Schmidt - General Manager - (403) 290-1111
I ordered a Toyota car 12 months ago with $1k deposit. Last week they told me my car arrived. The finance manager also told me so I asked is it the same price as online Toyota website and he said assumes so. I asked the sales and he told me price is $43,800 plus tax and I noticed price in the website is $41,300. I messaged sales and was told the price was determined by manager. I questioned him when I order the car last year was told the market price. I asked what was the market price and his explanation was every year the c... read more
Business response:
I'm sorry to read about your experience and can understand your frustration. We strive for transparency in all our dealings, and it is never our intention to mislead or disappoint our valued customers. Please contact me directly as I would like to clear up this situation for you. Thank you, Brian Schmidt - General Manager - (403) 290-1111
They don’t sell the vehicle on msrp rate Every vehicle they charge $3000 more than they other dealer before booking your vehicle try other dealer waiting more than the a year I found they are charging $3000 more on rav4 don’t buy from them
Business response:
I'm sorry to read about your concerns regarding our pricing. We strive for transparency and fairness in all of our transactions. We sell our vehicles based on fair MSRP pricing, however many vehicles have extra accessories and packages. It's important that we address this issue directly with you so we can better understand the situation and work towards a resolution together. Please call me to discuss further. Thank you, Brian Schmidt - General Manager - (403) 290-1111
These guys are crooks. I don’t recommend anyone going to this dealership. Find a different local dealership who is honest and upfront with everything. Country hills Toyota are crooks and scammers 100%. The owner doesn’t like people “slandering” and being honest about his employees but hasn’t done anything to change the polices they follow here. Bunch of scammers. Owner should be arrested along with staff.
Business response:
Jerry, it's quite dismaying to read your review. We strive for transparency and honesty when it comes to every customer interaction, and I'm sorry if you have been left feeling otherwise. I'd like the opportunity to understand more about this feedback and how we can make things right with you. Please consider reaching out when you have a moment. Thank you, Brian Schmidt - General Manager - (403) 290-1111
As a loyal customer of Country Hills. I regret to say that, I have been there to buy a new winter tire from you. I reached there at o7:00AM. But your nonsense parts dealer makes me frustrated. His customer dealing was awful. He does not know how to talk to the customer. Is that way to say to the customer you know what is business? do you have a business? we have 10000 customers if we give discount how can we run the business?. Please arrange a customer service certificate for him. I have been there on 07:00, 2024-02-06 Anywa... read more
Business response:
I'm really sorry to read about your experience with our parts dealer. This is not the level of service we aim for and I apologize if you felt disrespected in any way. We appreciate your loyalty over the years, and it's clear that we've let you down this time around. If you're open to discussing this further, please reach out so we can work towards a resolution together, and hopefully earn back your business. Thank you, Brian Schmidt - General Manager - (403) 290-1111
Frequently asked questions about Country Hills Toyota
How is Country Hills Toyota rated?
Country Hills Toyota has a 4.1 star rating with 4,116 reviews.
When is Country Hills Toyota open?
Country Hills Toyota is open now. It will close at 9:00 p.m.