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Country Hills Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
20 Freeport Landing NE, Calgary, AB, T3J 5H6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had a 7:30 AM recall appointment and ended up waiting an hour and a half because I was not informed—or perhaps did not hear—that my tag needed to be given to staff. When I asked for help, a female employee’s tone was condescending, arrogant, and completely unacceptable, insisting I should have known the procedure from signs I never saw. As a result, I left frustrated and will not be purchasing a vehicle from Country Hills Toyota. They just lost a potential customer due to poor service.
Business response:
It's disappointing to hear about your experience during the recall appointment. We strive for clear communication and respectful service, so it's concerning that this wasn't reflected in your visit. Your feedback is important, and we would like to address any concerns you have directly. Please feel free to reach out at your convenience. Thank you, Brian Schmidt - General Manager - (403) 290-1111
Definitely Brian did his wrost at sales, lacking respect. Honestly, professionalism, never ever trust this dealership, you'll be sorry that you ever trusted him. Not a great salesperson, overpriced and high pressure, losing customer trust and confidence 👍. Using toyota name to sell junk used cars. Did you roll back the odometer? You loose, sale, trade and new car purchase? Be careful folks try Facebook and a good mechanic you'll save thousands of dollars. They mark up lenders fees, are vins actually real ? Scamming new cust... read more
Business response:
Mikki, your review is concerning to read, and we apologize for any negative experience you had. We do not have a salesman named Brian, so we are confused about your rating. Please contact me at your earliest convenience. Thank you, Brian Schmidt - General Manager - (403) 290-1111
Communication, especially listening skills zero to none. Prolonged wait time to only find out that sales person assumed what vehicle we wanted, not what we actually ordered. Not a single word or apology for inconvenience or simply initiating conversation on what gone wrong. Not a single word to the client - how can we fix it for you. Classic behavior of salespeople going dead silent or start showing dismissive attitude toward clients who speak up and ask legitimate questions. Same day went across the street to another dealer... read more
Business response:
JJ, I'm sorry to hear about your experience with us. It sounds like we missed the mark in communication and customer service during your visit, which is not what we strive for. We appreciate you bringing this to our attention and would love the opportunity to make things right if you're open to it. Please feel free to reach out at any time. Thank you, Brian Schmidt - General Manager - (403) 290-1111
Have had free oil changes on every Toyota vehicle I have ever owned from this COUTNRY HILLS TOYOTA dealership. Not today. Today 2 service advisors forced an ending to an 8 year relationship where I have had 2 Toyota vehicles and 1 Lexus serviced exclusively. Brought my 2014 Tundra in for a routine oil change which has always been free as part of the sales agreement. But, because I had another scheduled service at a different dealership in the US while we were on holidays, the oil change service agreement has been nullified. ... read more
Business response:
Greg, I'm sorry to hear about your experience with the oil change program. We value long-term relationships, and it's disappointing that this situation has affected yours with us. I would like to discuss this further and see how we can address any misunderstandings or concerns you have. Please feel free to reach out to me directly at your convenience. Thank you, Brian Schmidt - General Manager - (403) 290-1111
On our last visit, the products were overpriced and the salespeople tried to push the product: I found the same product elsewhere at a much better price with way better service. At Country Hills the salespeople could be easily overheard comparing how many sales they made.
Business response:
Louis, I'm sorry to hear about your experience with our pricing and service. We strive for competitive prices and attentive customer care, so this feedback is concerning. If you're open to discussing further or have any questions, please feel free to reach out. Thank you, Brian Schmidt - General Manager - (403) 290-1111
I bought a 2025 Toyota RAV4 Hybrid on Feb 28 from Country Hills Toyota, and it was one of the worst car-buying experiences I've ever had. I dealt with Daniel Joung and Daniel Lee, and unfortunately, things did not go as expected. • Price Discrepancies: The price I was quoted was different from what we had originally discussed. Their own paper copy, which I had a photo of, showed a price that was more than $1,100 higher than what was agreed upon. I was told the tax would be lower because of my trade-in, but when I picked up t... read more
Business response:
I'm sorry to hear about your experience with the pricing and warranty discrepancies. We strive for transparency in our transactions, so it's concerning to learn that this was not reflected during your visit. I would like to personally address these issues and work towards a resolution if you're open to it. Please feel free to reach out at your convenience. Thank you, Brian Schmidt - General Manager - (403) 290-1111
A copy paste sent to the general manager about of experience. Hey Brian We ended up going for a Lexus TX. We didn’t have the best experience at your location. Your sales manager Faziel was trying to sell us a grand highlander for above MSRP, which I found to be very predatory. We where in need of a new car as our old one was written off but to ask $10k above MSRP and then be told we’ll either that or wait a year for one seemed like a very shady business tactic. I’m going to assume it comes from the top down as a don’t see a ... read more
Business response:
I'm very sorry to hear about your experience with us. We value every client's business; we always have and always will. We are one of the largest volume Toyota dealers in Canada and have been the recipient of the Toyota President's Program award for great client satisfaction—we wouldn't be in this position without caring for our clients. Please call me as I wish to discuss this feedback further and address these concerns. Thank you, Brian Schmidt - General Manager - (403) 290-1111
I waited nearly 2 years for a car and when i got it they charged me approx. $3000 over mrsp, i was going to buy the new 4runner limited from them in 12 months but no way now!
Business response:
It's disappointing that your experience fell short of expectations. We strive for efficiency and transparency throughout the purchasing process, and we apologize for any inconvenience caused. Please reach out directly if I can further assist you. Thank you, Brian Schmidt - General Manager - (403) 290-1111
I had been struggling for the past one month to get a warranty work completed on my Toyota Highlander. I had called service department for almost 15 times, went to the shop and talked to service representative twice. Every time, I was told they will call me back . After a month I decided to post this message for the general public not to give them five star because of lavish 5star waiting room but to be honest when it comes to giving them 5 star review. Even after so many call, no one has called me except giving me false pro... read more
Business response:
I'm sorry to hear about your frustrating experience. It sounds like we've fallen short in providing the timely service and communication you deserve. I would like to personally assist you with this matter, so please reach out when it's convenient for you. Thank you, Brian Schmidt - General Manager - (403) 290-1111
Frequently asked questions about Country Hills Toyota
How is Country Hills Toyota rated?
Country Hills Toyota has a 4.1 star rating with 4,116 reviews.
When is Country Hills Toyota open?
Country Hills Toyota is open now. It will close at 9:00 p.m.