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Country Hills Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
20 Freeport Landing NE, Calgary, AB, T3J 5H6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
As a loyal customer who has been purchasing and servicing vehicles at your dealership for over a decade, I regret to say that the level of customer service provided by the staff and service manager has been consistently poor and disappointing. Purchased the Toyota genuine battery less than year ago for my truck and its dead, went for warranty at parts and they send me to service, went to service they again send me back to parts and again back to service. Several staff seemed uncertain and uninformed about the procedures and ... read more
Business response:
I'm sorry to hear about your recent experience with us. We value our long-term customers and it's disappointing to learn that we've fallen short of the high standards we set for ourselves in terms of customer service, assistance, and respect for our customers. I'd like to personally look into this matter and address any concerns you have - please reach out at your earliest convenience so we discuss this further and work towards resolving these issues together as we would love to continue business with you in the future. Than... read more
They do not follow their own maintenance guidelines. Go somewhere else and save yourself the headache. I have messaged both the Service Manager and the general Manager and haven't had a response yet.
Business response:
I'm sorry to read about your experience. It's important that we adhere to our guidelines and provide prompt responses, so it's concerning this hasn't been the case for you. I'd like to personally look into this matter, but it may be difficult for me to locate your contact information without a full name. Please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Brian Schmidt - General Manager - (403) 290-1111
My 2022 Toyota Highlander XLE 42,800Km it's being held HOSTAGE since September 18, 2023 until I pay for their MISTAKE! Tony Wilgenbusch a service advisor and Schaan Silbernagel the service manager at Country Hills Toyota Dealership have refused to give me back my vehicle to fix it somewhere else unless I pay them $3059.00+tax the cost of removing the vehicle transmission which has been done on September 26, 2023 even though the vehicle has been there since September 18, 2023. Tony hadn’t checked the Toyota vehicle history re... read more
Business response:
Al, thank you for your review. There is much more to this situation that is not mentioned in your review. You have been in constant contact with Tony and Schaan throughout this and made aware of the charges involved. Also, Toyota Canada approves all warranty claims (or declines) based on the fact this vehicle was purchased at auction with major Carfax claims against it, plus the fact that the failure was not a manufacturing defect but a different one entirely. My apologies as this is an unfortunate situation. --Brian Schmidt... read more
Terrible service department. Rude service manager racist ! Need to train him better to handle costumer complaint . Accepted my car for service quoted time frame for service to be done (2-3hrs) but at the end of the day no service done! bad bad service! never apologized instead ask costumer to bring my car to other service provider or dealership! yes I will I have 4 cars am bringing them all there not only the service am transferring but my business as well. Do not give time frame that is not possible instead be honest its be... read more
Business response:
Esterlyn, while I am sorry that you had a negative experience, I think it is only fair that we clarify the details of what happened here. You were verbally abusive to our service staff to the point we had to ask you to leave the premises. You then took a swing at our service manager in anger (who blocked the swing) and again we asked you to leave and never come back. We almost had to call the police. We do not tolerate behavior such as this and we expect our team to be treated with the utmost respect. Thank you, Brian Schmid... read more
My experience was terrible, and I would give them a negative rating if I could. Both the sales representative and the customer service manager provided zero assistance. It seems that due to the high demand and limited supply, the dealership staff has forgotten about customer service entirely. I booked a RAV4 and paid a deposit of 1K in January. However, after that, no one bothered to contact me. When I tried reaching out to the salesperson, they replied the first two times, but when I called in July, they ignored my calls an... read more
Business response:
Gaurav, I'm sorry to hear about your terrible experience with us. We never want our customers to feel ignored or receive poor customer service and I apologize that we let you down. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to reach out. Best, Brian Schmidt - General Manager - (403) 290-1111
Awful experience! The sales team including the managers are crooks and do not care that they are ripping people off right left and centre. The managers do nothing to resolve or make the issue better but instead just refund the deposit and avoid confrontation of the criminal activity. As well, they insist that certain add ons onto new vehicles including extended warranties aren’t able to be taken off the purchase of. New vehicle that hasn’t even reached the dealership yet and therefore hasn’t had the add ons physically added ... read more
Business response:
Daffy, we apologize for the negative experience you had with our sales team. We take these allegations seriously and would like to investigate further. We do not appreciate the slanderous comments, and I assure you we pride ourselves on employing good and ethical people. Pricing is determined by every individual dealership, and I would like to further address what has transpired. Please reach out to me directly so that I can assist in resolving any outstanding issues. Thank you, Brian Schmidt - General Manager - (403) 290-11... read more
Terrible dealership to deal with Garbage customer service Waiting for almost one hour to see sales person Farouk
Business response:
Shoaib, I'm sorry to hear about your negative experience with our dealership. We strive to provide excellent customer service and it's disappointing that we fell short in this instance. I would like to step in to help here - please reach out to me at your earliest convenience to continue this conversation. Thank you, Brian Schmidt - General Manager - (403) 290-1111
Bought a 2019 brand new Toyota Corolla Hatchback and have had battery problems with it ever since I bought it!! Had to phone roadside assistance for a boost at least twice weekly the first winter!! I put the battery tender on it like they said to do and it still didn't help! After constant complaining they replaced the battery?! But I am still having problems!! Even with it being nice weather?! Am sitting at Country Hills Toyota right now lol since 10 this morning!! After having to call roadside assistance every 2 days for t... read more
Business response:
I am very sorry to hear that you've been experiencing ongoing problems with your vehicle. As a dealership that prides itself on delivering quality vehicles and customer service, I am disappointed to see this feedback. I'd like to work with you to see how we can help get things moving forward and make this right. Please reach out to us when you can so we can discuss further. Thank you, Brian Schmidt - General Manager - (403) 290-1111
This review is solely for Sean the service manager. I purchased my Toyota Camry in 2020. I have had problems with the same tire and I had to get it fixed three times within the last year. I had the tire repaired and within one week, I had to go back to have it patched again. Dylan one of the service agents said it had not been patched properly and thus, why it is flat again. It happened twice within one week. This tire has been faulty since I purchased the car and there is no accountability for the repairs that I had to go b... read more
Business response:
Angie, I am sorry to hear that you had a negative experience with our service department. We take all feedback seriously and hold ourselves to a high standard of professionalism and transparency. I apologize for any miscommunication or frustration you experienced with our team. Please give me a call so we can work to resolve this issue and make things right for you. Thank you for bringing this to our attention. Brian Schmidt - General Manager - (403) 290-1111
Frequently asked questions about Country Hills Toyota
How is Country Hills Toyota rated?
Country Hills Toyota has a 4.1 star rating with 4,116 reviews.
When is Country Hills Toyota open?
Country Hills Toyota is open now. It will close at 9:00 p.m.