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West End Nissan
- Car Dealers
- Edmonton, AB
About this business
Location details
18010 Stony Plain Rd, Edmonton, AB, T5S 1N4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I chose a 1 star rating as there were no minus ratings available. After numerous stupid mishaps on their part I made it abundantly clear to the service department that I would NEVER set foot in this dealership again and I asked REPEATEDLY to be removed from their mailing list yet still get service notices. You will notice that the positive reviews are when they have SOLD a vehicle. Trust me; when it comes time to have that vehicle serviced or warranty work done the stars fade in a hurry!!!!
Business response:
Hello gerru666. Thank you for taking the time and informing us about your situation. We always strive to provide the best service possible, and we apologize that your experiences did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is important. Your comments have been forwarded to our management team, and we would like to help with your request. Please speak to our Service Manager at 780-486-1780 so we can assist you better.
We purchased a 2020 Nissan Rogue this past summer, switching from long time Jeep owners. I am so disappointed in this vehicle! The rear end gate has the foot motion so it enables the tail gate to open with a swish of the foot, which I thought would be very handy when carrying an armful of groceries. It has NEVER worked! I had the vehicle in to have its first oil change and asked them to check it out. They said it worked every time for them but were too busy to show me when I went to pick it up. Not happy!! The remote start o... read more
Took my Murano in for service to have a faulty alternator replaced and 2 seals replaced. A $3000+ job. Upon completion of the ordered and required work, the service advisor called me to "advise" me that the vehicle needed an oil change and the tires were installed incorrectly(rotational tires). I declined those services because (1) my Murano was 4000k SHORT of the recommended time between changes and (2) the tires were in fact installed correctly. Either the dealer employs incompetant people in their service department OR th... read more
I wish there was a negative rating that I could use. Whether it was a service tech damaging my vehicle by driving it into the door when driving my vehicle out of a bay, trying to sell me an air filter when I had changed the one in my vehicle a half hour before arriving at the dealership, losing the cap off my brake fluid, telling me I could come in and have my battery replaced under warranty and waiting until I arrived to inform me there would be a 70.00 test first this place has been a gong show.
Tried to negotiate a car sale with this dealership the salesperson flip-flopped on his price so xxxxxxx much my head was spinning and then when I told him I was done speaking with him he repeatedly message me back. Phoned to speak to the sales manager told them that I had a bank draft ready to go and the sales manager hung up on me apparently he is not in the business of selling cars or customer service do yourself a favour and buy a vehicle elsewhere. Both Jordan the salesperson and Shawn the sales manager wouldn't make a d... read more
Not that good anymore as used to be. They nice to you when you are buying, after that get ready for anything but fairness. That’s why most of the rates are one or 2 stars.
Problem solved. So we thought. Once we gave our down payment on the car and signed on the line we got treated like xxxx: they tried to issue a differnt bill of sale with a higher price, car was late on delivery, been two month and they still haven’t taken a payment. They won’t return calls the manager Paul is garbage and lies to you, empty promises.loce the car but woulda had better service at a corner lot. UPDATE: so after some back and forth the problem has been solved and Nissan is covering the missed payments. We are hap... read more
Business response:
This seem really uncharacteristic of the experience's our clients have at this store and most certainly with Paul. I'd love the opportunity to chat further with you regarding this matter. We're truly sorry for any inconvenience you were caused by the delay in paperwork processing. Is there a number it would be convenient to reach you at? Kindest Regards Anthony Simon
Never purchase through them, as what ever they promised you even on email ...after the keys handed over, everything they forgot and do forge documnents ...there GM Roy, Finance Manager Nick, Sales Person Doug, Service person name Paul ....all try to proof that we have cancel our contract ....which they cannot provide a proof. Never trust or buy anything.
Regrat going to that dealership I got my older truck serviced sales staff talk alot about diligence I let them know after the work done I'm leaving the city with my 7 yr old. The service that i got done a few weeks later it's making the same noise under the hood. They said if I have any issues with there work I need to pay them to refit the job that they did. They have a nice scam going. A few days later I got a red seal mechanic from another auto body shop to look over the work and my back tire was missing a lug not. And th... read more
Frequently asked questions about West End Nissan
How is West End Nissan rated?
West End Nissan has a 4.3 star rating with 1,751 reviews.
When is West End Nissan open?
West End Nissan is closed now. It will open at 9:00 a.m.