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West End Nissan
- Car Dealers
- Edmonton, AB
About this business
Location details
18010 Stony Plain Rd, Edmonton, AB, T5S 1N4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have been coming here for 9 years with my Nissan Juke …. I have had some exceptional service and some not so good. Today is the day the service was not ok…the car came in at 9 …it’s now 2:45 …. When I asked about the car he was rude and I was dismissed by Keegan the service centre rep.
I bought a 2024 pathfinder sv, noticed that when the weather got colder and I put the heat on, passenger side is blowing colder than the driver side, told my salesman that what's going on and took it in twice but for some reason nissan can't replicate the same thing, I advised them to take the car out of the drive but it hasn't been done, I guess they want me to spend 53000 $ and die in the cold alberta winter with my family in the vehicle, It's not like I am asking for a new vehicle just fix the issue, if u can then don't s... read more
Never buy a vehicle from this Nissan dealership! Horrible service and they take advantage you! Charges you for things that you don’t need!!! Bad service all around!
I was had to move to another Nissan dealer because I have the same part fixed 4 times in less then a year. All it was is a seal for the air conditioner line. I was also spoke to extremely rudely by service girl there and found her to be completely non professional. I would not return to this Nissan for any reason at this point.
Business response:
Hi Jefkec77. Thank you for taking the time to share your experience at our dealership. Customer experience is our top priority, and we are constantly trying to improve in this regard. Our commitment remains to you the customer, and your concern has been brought to the attention of our management team. If there is anything else that you haven't shared in your review you are welcome to contact our Service Manager at 780-486-1780.
Very bad customer service in service it took them 6.5 hrs to do tire swap and oil change I was told 1.5 hrs at the time of making appointment and it changed to 4 hrs at the time of drop off and than 6.5 hrs by the time I got my vehicle back They called me and told me to pick up in15 minutes and when I got there it took them another 45 minutes to make my vehicle ready and on too of that they were approaching each and every customer to give them a good review by the end of the month well if you need good reviews you better giv... read more
Business response:
Hello Fateh. We apologize that you've had a less than 5-star experience at our dealership. Your review is important to us because our priority is to continually improve customer experience, as such your comments have been forwarded to our management team. If there is more about your visit that you want to share you are welcome to speak to our General Manager at 780-486-1780.
wish i was told 2020 rock creek did not come with a block heater. tried to find it away from home outside in winter.
Business response:
Hi Tom. Customer experience is our top priority, and we always strive to provide the best service possible. As such we are always open to your suggestions on how we can improve in this regard. You are welcome to contact our general manager at 780-486-1780 about your Nissan.
Worst experience. Gives you wrong quotes, hurts your credit score when you disagree to increased payment.
Business response:
Hi nainy, thank you for taking the time to leave this review. Every review is important to us and we apologize that you’ve had a less than 5-star experience at our dealership. Customer experience is our top priority, and your comments have been forwarded to our management team. We do want to understand what happened better so we can avoid situations like this in the future, and you are also welcome to speak to our General Manager at 780-486-1780.
I found the dealership to be crowded and loud Joy was I found the dealership to be crowded and loud Joy was absolutely amazing. Her sales manager however was not. From the time I met Joy I felt she actually cared about us and had our best inters In kind. When we left I felt she was one of the greatest sales people I have met. Shawn the sales manager came out and met me, however when it came to making a deal, he did not leave his office. And I felt he was rushing us out because we were wasting his time.
Business response:
Hi Carolee. Thank you for rating us. Customer experience is our top priority, and we are glad that Joy was of assistance during your visit. Our commitment remains to you the customer, and your concern has been brought to the attention of our management team.
Good service Good staffGood dealsOverall good Good service Good staff Good deals Overall good approach I I I I I I I I I I I I I I I I
Business response:
Hi skysboom3. Thank you for the positive review! We always strive to provide the best service possible, and we are glad you are satisfied with the service we could provide!
Frequently asked questions about West End Nissan
How is West End Nissan rated?
West End Nissan has a 4.3 star rating with 1,751 reviews.
When is West End Nissan open?
West End Nissan is closed now. It will open at 9:00 a.m.