St. Catharines Nissan

Lemieux 

on DealerRater

7 years ago

Poor service!! Bought a used 2013 Nissan Sentra in feb 2018 from the day I brought it home there were problems with the car! Front right shock needs replacing,Had the lower control arm replaced because there was movement (loose) . And 8 months later still the same problem so there’s more wrong than just the control arm. My steering wheel doesn’t lock when the car is off! And the main problem I needed fixing is the vibration when I turn , stop ,step on the gas I have no idea what is wrong could maybe be the cv joint? Steering... read more

Disappointed 

on DealerRater

7 years ago

Incompetent Did not have the required knowledge for the vehicle he sold nor did he have the professional etiquette when it comes to dealing with people. Not a good experience had to send the vehicle back in for service after he told us everything was fine and he checked with the mechanics. If Nathan had checked the tire pressure like we asked and the warning light was on in the vehicle he said it was suppose to be. Even a colleague came over and said let the mechanic’s have a look Nathan said no they had checked and everythi... read more

sadjay 

on DealerRater

7 years ago

wont give me back my deposit !!!! i changed my mind before 24 hrs and it been a week and no deposit back?? they said they need a rdr buyback first ??? called Toyota and the manager there never heard of a rdr buyback ?? still waiting for a $2500 deposit back : ( 

DCCB 

on DealerRater

7 years ago

DO NOT BUY ONCE THE PAPER IS SIGNED THEY CHANGE They sold me a new vehicle right when I drove it off the lot it had issues within that day I told them I didn't want the headache and they can have it back they informed me don't worry ill be taken care of after my numerous visits of repairs in less then a month. Lets just say that never happen after months of talking and being ignored they pretty much told me I get screwed.and the manager was rude about it, I even offered to trade it in for one of there used vehicle but they o... read more

Jason 

on DealerRater

8 years ago

Got there only being told car has sold Made an appointment on Wed., rent a car to get there from Toronto and only was told car has been sold last night! Later a manager told me someone called me several times after the trade but cannot get to me. I double checked my phone and there is no incoming call at all, there is no voicemail nor text. I must say the manager is being polite and professional all the time, however this result is totally inacceptable, feel like being fooled. 

p4n7c2lm 

on DealerRater

8 years ago

Waste of Time After 3 weeks of negotiation, we received a price from the 'manager' and sales rep over the phone that we agreed to. We drove 2 hours to the dealership with my 7 1/2 month pregnant wife and confirmed the numbers and price when we arrived on paper - THE SALES REP WROTE IT DOWN. After another 2.5 hours at the dealership they said they made a mistake and quoted us $9,000 over the original price quoted!!! What an absolute waste of time. This dealership has no respect for people or their time. We left feeling comple... read more

F.P. 

on DealerRater

8 years ago

***BUYER BEWARE*** THEY DO NOT HONOUR THEIR WARRANTY! Here is my review on the awful service that I received as I brought my 2016 Nissan Murano in because my entire exhaust is rusting out. To give you some short, much needed background information. I bought a 2016 Nissan Murano from COLLINS NISSAN 1.5 years ago. This was a like new demo once driven by the owner himself. This was a $60,000 + vehicle at the time of purchase. I have barely driven this car and it still only currently has 31,000 KMs on it. This past month, I brou... read more

Selim 

on DealerRater

8 years ago

Unprofessional team They only keep the positive reviews and remove the negative ones... Do not bother to place your comments on this website. But just to let you know that this guy named Kevin is totally unprofessional and doesn't know anything about customer service. He acts as a security guard before being a sales employee. I really regret to have a car from this dealership. 

Unhappy123 

on DealerRater

8 years ago

Can't believe everything you hear I was a new and happy customer of Collins Nissan, until I actually drove off the lot with my new Nissan Rogue and realized what I signed up for isn't what I received. I dealt with Domenic Cappella as my sales agent and when we test drove the Rogue we took out a S model, which had the blind spot indicator safety feature - something I REALLY expressed to Domenic I liked about the car. When Domenic and I chatted about the next model up (SV model) he mentioned the features were all the same as t... read more