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St. Catharines Nissan
- Car Dealers
- St. Catharines, ON
About this business
Location details
155 Scott St, St. Catharines, ON, L2N 1H3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am so distraught! I was called to pick up my new car and it wasn't even mine! I kept saying I didn't think I ordered certain features when I was shown it but I was assured it was mine. A few hours later, I was called and informed that the car I just bought, the car I signed for wasn't even mine. That call came from Dave, he seemed apologetic and understanding. I unfortunately had the opportunity to meet with Chris Rose the next day when returning the car. There was no compassion or empathy for their huge mistake. I signed ... read more
Re used vehicle purchase: Did not honour the Price Drop in Auto Trade; Several mistakes (typos?) in Agreement; Filters not changed as promised by sales agent.
Business response:
Good morning and thank you for your review. Could I ask you to message me with a bit more information including who this is so I can look into your concerns?
I recently visited a car salon at the Yorkdale mall where I looked at a preproduction Nissan Frontier. I’m very interested in this car and did give them my contact so that a local dealer could reach out to me. (I did indicate my preferred method: email). I was promptly contacted by the local dealer rep, but the email seemed odd: one sentence. No introduction, no salutation. I thought maybe that’s how they do it now. I responded to the email saying that I’d like to find out more about the car once they are at the dealers. Aga... read more
Business response:
Hans Thank you for your feedback. I have reviewed all contacts in and out and must agree with you that Fred could have done a much better job. I have spoken to Fred about his emial responses and can assure you that his future interactions will be different as we are switching to a video email response system which will hopefully help prevent these situations in the future. Once again thank you for your feedback. If you do require any assistance in the future on any Nissan product or service please reach out to me directly an... read more
I had a couple of communications issues with my “product consultant” i.e. salesperson, probably due in part to some inexperience and training needs on is part. However the Sales Manager and management team at the dealership, were quick to step in and helped the work through the communication errors in an appropriate add meaningful way. My product consultant apologized for how he handled the situation and everything was handled in a very professional manner. I think it was a good learning experience for everyone, myself inclu... read more
Business response:
Elke Thank you for bringing this to my attention. I would like to address a couple of items on this just for a point of clarity. The platinum warranty does in fact cover rental car coverage for a manufacturers defect however not for collision. I wish you would have reached out to Either myself or our General manager Chris Rose and would gladly invite you to now so we can review. Thank you for your input Dave
Christopher showed us a nice 2016 Pathfinder Premium SL and we agreed on it. When we went to sign papers he informed us that the safety had failed due to seat belt mechanism and said they couldn't find it anywhere. Derek come into the meeting and told us he would give us a 300. gift card for the inconvenience. He then showed us a 2018 Pathfinder Platinum that we had to pay 500.00 to have brought in. We never got a chance to look at the vehicle as we contracted COVID-19. We had to isolate for 14 days. This vehicle went back t... read more
Careless in Quality of Work I sent my pathfinder to this dealer to repair transmission and cooler leak. However, after fixed two problem, I was fallen into a nightmare. Driving on Highway, a board on the bottom of the car fall down. I checked it and found the dealer did not screw board and meanwhile they took away a low pressure cap and a high pressure cap and did not put it back. So I called them and was asked to book an appointment at the next day. I drove to the dealer' place at the next day. They spend one hour to fix th... read more
Business response:
Hi Mr. Lu, I was made aware this morning that you have an appointment to speak with me Thursday morning. I look forward to discussing this with you and I am sure this can be resolved. You are making unnecessary comments without the full story. According to the damage on the front of your vehicle there has been an impact that would cause the front plate to fall. When we replaced you radiator we had no contact with the air conditioner however we did replace the caps that you mentioned were missing. The radiator is at the front... read more
Worst experience in my life. Purchased used vehicle asked for few things to be fixed, they said they would fix them. Vehicle has been in the garage now for 3 weeks. And the whole service team there have a serious attitude problem. Never been treated like this in my life.
St. Catharines Nissan. Where do I begin. When I first went to Nissan everything seemed great. I was getting a new car, trusting their employees to sell me a reliable car that had no issues. Not even 2 months after having the car. My transmission went! When I bought the car there were two warranty’s. My power train warranty covered the transmission. Now when I picked up my car from being “fixed” there were a few other issues with the vehicle that didn’t have the issue prior to getting “fixed”. I brought my car in for a second... read more
Piss poor service UPDATE talked to owner of dealership was willing to give me a 200 gas card for the part I bought to fix the car(100 dollars) and the gas it took to drive a total of 5 hours. I was told I would get contacted by Chris rose when ready. When I received the message from Chris I was then informed that it was contingent on taking down this review.Bought a 2013 used car from there not even a week of owning the car the bumper is falling off sunroof gets stuck when open and the car pulls to the right. Called to get i... read more
Frequently asked questions about St. Catharines Nissan
How is St. Catharines Nissan rated?
St. Catharines Nissan has a 4.7 star rating with 2,731 reviews.
When is St. Catharines Nissan open?
St. Catharines Nissan is closed now. It will open tomorrow at 8:30 a.m.