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St. Catharines Nissan
- Car Dealers
- St. Catharines, ON
About this business
Location details
155 Scott St, St. Catharines, ON, L2N 1H3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
NO care for customer only botton line Worst dealership ever. I thought to myself lets upgrade my Nissan and lease a new model. So doing the responsible thing I began my day looking at all my options, including going to multiple local Nissan dealership to see all the models and colors of my choice. Lets just say this, I started out by saying Im looking around for the day and looking to get the numbers, they agreed to this and said it would take some time, so I walked to a another dealership. When I returned one gentleman told... read more
Business response:
Hello, We are sorry to hear about your experience at Collins Nissan. Our staff at Car Nation Canada head office would like to hear more about your experience and would like the opportunity to improve your overall experience with Collins Nissan. At your earliest convenience, could you please contact our BDC customer service department at customerservice@carnationcanada.com or call us at 1 (888) 716-2352 to discuss the details of your experience. Thank you, and we look forward to hearing from you soon. Regards, Andrew Slomka M... read more
Parts Went to this dealer twice to find parts for my Infiniti. The parts person was incredibly incompetent. He could not help me unless I gave him the VIN. I have worked as a technician in several dealerships in my life and have never met a parts person quite this bad. I was looking for a "rear license plate light mounting bracket"...he could not understand the concept. I had to coach him through his computer to find the part. I could have given him the part number but I wanted to make sure the # was up to date. I went to an... read more
Business response:
Hello, Thank you for choosing Collins Nissan and we apologize for the inconvenience. I assure you our Parts department are Nissan experts, however, as we are not a licensed Infiniti dealer, we can not claim to be Infiniti experts. Regards, Andrew Slomka Marketing Manager Car Nation Canada
Won't stop calling my house to sell me a vehicle I brought my Murrano to Collins Nissan in the fall for an oil change/general maintenance. The service was done. No issues about the service. Since then, I have received junk mail, emails, and many, many phone calls trying to get me to trade in and purchase another Nissan. I am really sick of being bothered/emailed/targeted with cheesy "personal message" style letters/phone calls by this company. I have been to this dealership ONCE for service, and have had nothing but a barrag... read more
HAPPY with SALES, but NOT HAPPY with service HAPPY with all sales people, Steve Piro, Geoff MacVinnie, David Ahumada, but did not have a good experience with the service dept. when I brought my new car in for an oil change only having 5,200 KM on it.
Business response:
Hello, I'm sorry to hear about your experience at Collins Nissan. I assure you our General Manager, Geoff MacVinnie is committed to customer satisfaction and will contact you in regards to this issue immediately. Have a great day. Andrew Slomka | Marketing Manager | Car Nation Canada
Disappointed and insulted Very disappointed in the class and customer service at this dealership. One representative from head office, did not demonstrate friendliness nor class when we exited the dealership. The dealership was having a private sale and corporate had promised more money for trade ins instead of using Nissan dollars for advertising ( which he claimed didn't work) There was no negotiating offered after spending over 2 hours there and we left without our vehicle of preference. We contacted the dealership on Tue... read more
Service stops as soon as you sign the deal I love my Nissan Sentra and was sent a customer appreciation offer. When we checked out the deal everyone was friendly and gave us alot of attention. We warned them that we didn't have a great experience when we bought our Sentra but they assured us they were under new management. When we signed the deal the service ended. We had to phone three days after our deal to see when the car could be picked up. When we made a time to pick up the vehicle our snow tires were not on the vehicl... read more
Sales Manager is horrible Went in to learn more about the Rogue and figure out the price of one and what terms and options they have. Made it perfectly clear we were not buying today but deciding within the next few days and needed to check out insurance on the new vehicle. My wife and I are in our late 20's and insurance can be a huge difference depending on vehicle. The salesman "Bill Hamilton" was friendly and understanding and had setup an appointment with us for Monday afternoon so we could talk with our insurance. Sale... read more
Left stranded A few weeks ago, my 2012 Nissan Versa would not start after a day of sitting in the parking lot of my office. I called Nissan's 24 hour Roadside Assistance program, who were helpful enough, sending a tow truck to bring my car to the closest dealership for service. The helpfulness ended there. I was left in the parking lot after being told the service centre was closed, not Collins Nissan's fault, I know. It turned out the service centre was open, which I found out when I called Roadside Assistance back and was ... read more
Business response:
Carly, I spoke to the GM about this and I am hoping everything worked out? He said he was going to reach out to you to clarify all that occurred. Please let me know, thank you... Ivan Sandoval Collins Nissan Internet Marketing Manager
Bought a used vehicle from Collins, a month later it was one problem after another. After speaking to Steve, was informed to come back to Nissan and they would swap me for another vehicle. Of course once I got there, I was told, they couldn't do it. Surprise... I drove the vehicle for 10 months and spent 3000 on repairs. Even spoke to someone in the head office who told me this situation is wrong and told me she would get back to me.....she never even called me back. This company is awful they are only out to make money. Gue... read more
Business response:
Chrissyd1975, We want to know more information regarding this issue, however we need to pull up your name from our records. We apologize for what occurred. Cal me at 289.795.5940 Ivan Sandoval, Internet Marketing Manager
Frequently asked questions about St. Catharines Nissan
How is St. Catharines Nissan rated?
St. Catharines Nissan has a 4.7 star rating with 2,731 reviews.
When is St. Catharines Nissan open?
St. Catharines Nissan is closed now. It will open tomorrow at 8:30 a.m.