This profile has been claimed by the business owner or representative.
St. Catharines Nissan
- Car Dealers
- St. Catharines, ON
About this business
Location details
155 Scott St, St. Catharines, ON, L2N 1H3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
2015 Juke garbage! I purchased a 2015 Juke. After 55,000 km the transmission went. Collins replaced it under warranty no problems. I got to 135,000 km and transmission went again. Phoned Collins and would not help at all. Not even a rental as the car was used for deliveries. Tod me it would cost 4500.00 for new transmission. Nissan Canada would not help also. Would not recommend Nissan at all. Junk'!!!
Business response:
Hello Valympal, We are truly sorry to hear about your unfortunate experience. We kindly ask you to email your details to customerservice@carnationcanada.com and they will look into this matter. Thank you Shobha Popat, Marketing Manager, Car Nation Canada.
Exceptional Service I went to Collins to look for a new car.I was greeted by Chris van wiechen. I need the car quickly. And Chris made it happen. Excellent service, great guy to deal with. I would recommend this dealership to anyone.Thanks again Chris. When I went to ask questions about the financing after the fact.This is the response.(I have no control over how our head office send s the cheques nor do I have control over how long it takes for them to process . I do not understand why you are making a big deal of this it i... read more
Business response:
Hi there Benny1234! Thank you for your customer feedback & for choosing Collins Nissan St. Catharine's! We are pleased to hear that Chris was able to give you a great experience with us, and was able to find you the vehicle that you were looking for! We hope your enjoying your new ride!!
Worst dealership i have dealt with ever.. Maureen in the service department is the rudest person i have ever dealt with. They screwed up my appointment and basically she said oh well.
Business response:
Hello Rob, Thank you for taking the time to provide us your feedback. We would like to apologize for the unpleasant experience. We work towards exceeding customer expectations, and are disappointed to learn we have fallen short in your experience. Could you please provide us with more details, we would like to look into this for you. We would like you to email your information to customerservice@carnationcanada.com Our customers are important to us and we will continue to do our best to improve our customers’ experience. Bes... read more
Service and warranty is crap Beware if your vehicle has a repeating issue , no one cares why it happens, and when warranty goes, u r screwed and on your own
Business response:
Hello, Thank you for providing feedback, we apologize for your unpleasant experience. Our customer service team will work along with the GM of the dealership to find an opportunity to improve your overall experience with Collins Nissan. We kindly ask that you please send us an email to customerservice@carnationcanada.com Thank you, and we look forward to hearing from you soon. Regards, Shobha Popat Marketing Manager Car Nation Canada
Lack Integrity, Not Up Front, Techs Not Experienced Brought my vehicle in early September. Service engine soon light was on and car was hesitating. A sensor was recalibrated and I drove home. Next day, light came back on. Took the car back, installed a new injector relay. The car was still having hesitation issues so back it went. Over a period of two months, my car was in and out of the shop. The technicians were calling tech line for assistance because they couldn't determine what was wrong with the car. They replaced the ... read more
Business response:
Hello, Thank you for taking the time to provide us your feedback. We would like to apologize for the unpleasant experience. We work towards exceeding customer expectations and are disappointed to learn we have fallen short in your experience. Could you please provide us with more details, we would like to look into this for you. Our BDC team will review your situation with the President of the group, as well as the GM of the dealership to find an opportunity to improve your overall experience with Collins Nissan. We kindly a... read more
No service Worst after service ever. A month ago my wife's car was brought in to get a remote car starter installed that was supposed to be installed before delivery. While doing the install the removed our GPS tracking unit and harness then proceeded to throw it out. Over a month later still no answer about replacement. Called again today, still waiting for GM to get back to them. What kind of GM takes 3 weeks to get back to someone? Great service when they want your business, not so great after.
Business response:
Hello Marc, Thank you for taking the time to provide us your feedback. We would like to apologize for the unpleasant experience. We work towards exceeding customer expectations, and are disappointed to learn we have fallen short in your experience. We would like to look into this for you. Our BDC team will review your situation with the President of the group, as well as the GM of the dealership to find an opportunity to improve your overall experience with Collins Nissan. We kindly ask that you please send us an email to cu... read more
Not Happy My experience overall was somewhat Dissapointing. We Agreed on a price that included a full touch up on the stone chips around the bumper of the car. Upon picking up the car I was told that they couldn't do anything because the had to replace the whole bumper and it will cost them more. Also I was told that they only had one set of keys for the car. Which I was not informed before , and I have to pay if I wanted a spare keys. They had transferred everything from the insurance to the ownership from my old car to the... read more
Support local auto shop Went to Collins Nissan service. I needed new brake pads for my nissan. They quoted $ 1000.00 for new brake pads. I went to local garage, got pads and rotors cost me $400.00. Been told numerous time don't go to dealer for work on car! Lesson learned.
Business response:
Hello, Thank you for providing us with this valuable feedback on your experience with Collins Nissan. We are currently looking into this matter and will be in communication with you about the issue if you haven't received any communication since submitting this review.
Service department My Nissan Murano came with synthetic oil for a reason...it is recommended by the manufacturer. I found out that the service department decided to dump regular oil into my car....this is inexcusable. I can get stupid oil changes by oil jockeys on every corner, I go to my dealer for the proper service.... I decided to go to a corner quick lube to see what they would do...and sure enough the first thing they to me was,,,,this car uses synthetic oil and will look through their data base to make sure their oil ... read more
Business response:
Hi Wayne, Thank you for your honest feedback on your most recent experience with Collins Nissan. Our BDc Customer Service staff has been notified of your issue and is currently reviewing with the GM of the dealership, as well as the owner. If you haven't alreayd been contacted by the dealership or by our staff here at Car Nation Canada head office, we kindly ask that you contact us at customerservice@carnationcanada.com to discuss the issue with you. Thank you for choosing Collins Nissan and we look forward finding a resolut... read more
Frequently asked questions about St. Catharines Nissan
How is St. Catharines Nissan rated?
St. Catharines Nissan has a 4.7 star rating with 2,731 reviews.
When is St. Catharines Nissan open?
St. Catharines Nissan is closed now. It will open tomorrow at 8:30 a.m.