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South Pointe Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
11500 35 St SE, Calgary, AB, T2Z 3W4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible rude service desk representatives. NO care in the world about you as a person. Even when called back to pick up my vehicle, the representative was abrupt and not interested in their job. I am pulling my services from them.
Business response:
We're really sorry to read about your experience. It's important for us that every customer feels valued and respected, so it's concerning to see we've missed the mark here. We'd appreciate a chance to discuss this further with you and hopefully regain your trust in our services. If you're willing to speak with me, please reach out at your earliest convenience. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Service was good until they spent so much time only to misdiagnosed my car twice (Jan and Nov 2023), as a result, I paid so much money for it, for nothing - the issue was just a simple bad fuel injector(s). They first claimed my battery was bad so I bought a new battery, but it was not the issue. I had the old battery tested by a mechanic, no issues with it and I am using that original battery now in the car - see picture. Then, they claimed the rough idling and some flooding, wrong again. Finally, they claimed the engine ha... read more
Business response:
I'm really sorry to read about your experience. It's important for us that our customers feel they're receiving accurate and helpful service, so it's concerning to see we've missed the mark here. I'd like the opportunity to look into this further with you - please reach out when you have a moment. Thank you, Brian Schmidt - General Manager - (403) 567-8888
$14,000 markup on in-transit GR Corolla as of October 2023. On top of that, the salesperson tried to justify their pricing by comparing to other greedy dealerships ("You understand there are a bunch in BC selling for 64k with mileage on them right?"), completely ignoring that there are also dealers selling for cheaper and at MSRP. He then tries to imply that it's my fault for not wanting to pay a $14,000 markup ("It sounds like you’re looking for reasons to not buy the vehicle rather than reasons to buy it."). GTFO. I should... read more
Business response:
I'm sorry to hear about your experience. We strive for transparency and fairness in our pricing, so it's concerning to receive this kind of feedback. I want to clarify that we can absolutely proceed with a transaction at MSRP, plus any accessories. Please contact me directly, as there must be some misunderstanding here. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Got a called from GM 1st week of june about my concern and ask me where is the best convenient for mr to redo the 3M protection on my 2023 tundra and i said would be red deer as im almost couple hours away from there dealership, and he told me that he's gonna talk to toytoa red deer about it and after that im trying to get a hold of the GM i leave a messege to call me back but never heard anything from him till now! Idk if he's taking it seriously! If they want to resolve this issue they will take action seriously not just i... read more
I strongly advise caution when considering this dealership for pricing. During my visit, they quoted a wait time of 2 years for a Rav4 Hybrid Limited but offered an in-stock Rav4 Prime XSE at an exorbitant price of $79k, plus tax, with a $15K market adjustment, which seems like a pure rip-off. Furthermore, it's concerning that some lower trim models, like the XLE, have higher prices than the Limited version, indicating significant mark-up pricing. I recommend conducting thorough research and exploring other dealerships befor... read more
Business response:
Arkesh - We strive for transparency in all our dealings and it's disappointing to read about your experience with us regarding the pricing of our vehicles. We strive to provide the fairest rates we can given market trends, but I will make a note of your concern in our effort to remain competitive. Please contact me directly as we strive to provide fair MSRP pricing. Due to accessories, this may vary. Please call me at your convenience to discuss further. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Originally booked for june at 1pm left at 5:30 pm for 3m and BSM only BSM was done i have told them my concern on tanneu cover did not figured out! As they say its normal that water get inside. Now i have told they cannot do the 3m so i was send back to red deer and they make an appoontment for me in lightning tint red deer for july 20th!called the shop to confirm my incoming appt.! I was surprised that was not book at all! Called my salesman and he said gonna talk to them. After few minutes i called back and my salesman sai... read more
I had a scheduled appointment with sales associate, but when I arrived at the scheduled time, the associate had already gone home for the day with no notice. They got him on the phone and he apologized, so I made another scheduled appointment for the next day at the same time. I showed up at the agreed upon time and he had once again gone home for the day with no notice. Absolutely absurd service.
Business response:
We appreciate you bringing this to our attention and apologize for any inconvenience caused. This situation is not the stellar service we pride ourselves on and we are sincerely sorry. We would like to make things right, so please give us a call so we can work towards amending the situation and assisting you in the best way we can. Thank you, Brian Schmidt - General Manager - (403) 567-8888
I went to southpointe toyota to do my alignment on my 2021 taco. (thinking that they know what to do or how to do it) but end up spending 7hours waiting to their shop, spent 196bucks for not properly aligned. I was dealing with lady service advisor (i think her name is Kim, not sure) first i was talking to her and asking her about the amount that i am paying for not 100% done. And will be my assurance that if i buy or spend another almost 1000cad for new UCA or new parts will fix the alignment issues. I think our conversatio... read more
Business response:
I am sorry to read this feedback. We strive to deliver professional and straightforward service, and we never intend to inconvenience our guests. I apologize for the trouble you have encountered with your vehicle and in working with my team. I would appreciate another chance to speak with you directly to see what more I can do to help clear this up. If you are willing to discuss this further, please feel free to reach out. Best, Mike Servos - Service Manager - (403) 724-9999
I ordered a new Tundra Feb. 5,2021 and was assured that the truck would be delivered by the end of March. The truck was delivered April 16,2021, but this is not the issue. I picked up the truck a week later, and during this time South Pointe advertised the truck for sale on there website. This is a new low for South Pointe!! I contacted AMVIC, and A Consumer Services Officer has reviewed the advertisement that I provided and they have forwarded it to the Industry Standards department. I believe there are dealership's that ha... read more
Business response:
Thanks for writing, Terry. I apologize that your truck was still listed online after you purchased it. We don't run our business to mislead customers and I regret leaving a different impression. When a new vehicle is physically on our lot waiting to be picked up by our guest, it will appear online during that time. What you experienced was the result of a system issue we had, and I'm so sorry for the inconvenience. Rest assured, no sold vehicle will be sold to someone else during these time periods. Our apologies. I'll discu... read more
Frequently asked questions about South Pointe Toyota
How is South Pointe Toyota rated?
South Pointe Toyota has a 4.4 star rating with 4,631 reviews.
When is South Pointe Toyota open?
South Pointe Toyota is open now. It will close at 9:00 p.m.