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South Pointe Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
11500 35 St SE, Calgary, AB, T2Z 3W4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
very bad experience on an ordered of a new Toyota Highlander I DO NOT recommend this dealership!
Business response:
I'm sorry to hear about your recent experience. This isn't what we want for our guests and, if you're willing, I would like to see if there is anything that I can do to help. Please reach out to me when you have the chance so we can talk this through. Thank you, Brian Schmidt - General Manager - (403) 567-8888
I took my 2022 GR Supra in for its last service of the year. It was supposed to be a routine oil change but since there was a recall for a software update they were going to do while it was there. Left the car there for the better part of the day as they told me that it was going to be done in the afternoon. I get a call in the afternoon saying that they weren't able to get to the update so they were going to keep it overnight and I said "sure". The next day I get a call saying that "Something" went wrong with the software u... read more
Business response:
Gil, I'm truly sorry to hear about your experience and the lack of communication you faced. It's clear we fell short in providing the service and support you deserved during this situation. I understand how frustrating it must have been, especially with such a significant issue as an ECU replacement. It's unfortunate that these issues arise with our vehicles from time to time, and we try our best to work with our clients and Toyota Canada's warranties. We have no control over how Toyota Canada handles the issues, but I would... read more
Bought a new Rav 4 Premium edition that was picked up at end of February, which included "Free Lifetime Oil & Filter Change". Went for my FIRST oil change yesterday, and was told to pay $80 or I could have the oil change for free if I spent over $200 on an inspection. This is a NEW vehicle and I don't need an inspection of y brakes, etc. We told the service rep. that we were promised free oil changes, and he said only if we pay over $200 for an inspection. It is not stated in the purchase agreement, nor did the salesperson s... read more
Business response:
Rob, I apologize for the confusion regarding your oil change offer. It sounds like there was a miscommunication about the terms of our service package, and we want to make sure you receive what was promised. The oil change offer follows the Toyota Canada recommended maintenance guide, which is what we as a dealership follow. My apologies this wasn't clear at purchase. Please contact me and I can help with the current service. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Very poor service. I bought my car and made deal with set of winter tire. It' was in summer , before winter when I went change tire , I figure they gave upter market rim, not Toyota rim. I called them and they said the gave me cheapest rim posssible, that's why it's not Toyota rim.
Business response:
We strive for transparency and quality in our deals, so I am sorry to hear this. Please call me so I can try to help you. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Rock broke the windshield in my my 2024 Crorolla Cross, estimate to replace was$1400, got it done elsewhere for $500. Thieves. Went in for the free lifetime oil change, got charged $125 because of an inspection I had to get in order to get that oil change . Would never deal with them again.Now I’m getting some strange pop up every 5 minutes I can’t get rid of. What xxxxxxxx
Business response:
I'm sorry to hear about your frustration with our rates. We strive for transparency and fair pricing, so it's concerning you are feeling otherwise. I'd like the opportunity to discuss these issues further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Brian Schmidt - General Manager - (403) 567-8888
2024 Tundra, no second key fob, no tow hooks on TRD Off Road Truck. Poooooor
Business response:
I'm sorry to hear your experience has fallen short of expectations. We want our customers to feel accommodated and informed both during and after each purchase, and I'd like to personally address these concerns. Please reach out when you have a moment. Thank you, Brian Schmidt - General Manager - (403) 567-8888
No response from dealership or Toyota Canada about my 2024 Tundra concerns. Buy elsewhere. No tow hook, poor skid plates. Still not sure of promised fuel mileage. Lies of useless accessories that won’t get me around in rural Saskatchewan.
Business response:
I'm sorry to read about your concerns with your vehicle and lack of communication. We strive for transparency and customer satisfaction so it's disappointing to see we've missed the mark here. Your feedback is important and I'd like to connect with you directly so we can address these issues properly. In the event I have trouble locating your contact information without a full name, please reach out. Thank you, Brian Schmidt - General Manager - (403) 567-8888
I test drove a few vehicles. The salesperson kept checking his phone and said he was behind on emails. I offered to wait in the lounge while he caught up. He declined my offer but still kept looking his phone. The salesperson said he would email me information about financing and leasing options later that day. It has been 5 days and I did not hear back. Disappointing and a waste of time. I will take my business elsewhere.
Business response:
I'm sorry to read about your experience. It's important for us to provide undivided attention and timely follow-ups, so it's disappointing that we fell short in this instance. I'd like the opportunity to rectify this situation and answer any questions you might have regarding financing or leasing options. Please feel free to reach out at your earliest convenience. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Terrible service. DO NOT TRUST THEIR SERVICE DEPARTMENT. They replaced a battery just over two years ago. Before that battery replacement, the battery was doing OK but two very cold winters beat it down to much. Ever since getting the battery replaced, I have had to boost my car as soon as the temperature dropped below -15 C. The first winter I couldn't keep my battery in my car if the temperature was below -15 c or else my car wouldn't start. It made mornings horrible. Then this winter again, the first drop below -15c kille... read more
Business response:
Miguel, I'm sincerely sorry to read about your ongoing battery issues and the frustration it has caused. This is not the experience we want for our customers, and I'd like to look into this further and see what can be done to rectify this situation. Please reach out at your earliest convenience so we can discuss this together. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Frequently asked questions about South Pointe Toyota
How is South Pointe Toyota rated?
South Pointe Toyota has a 4.4 star rating with 4,631 reviews.
When is South Pointe Toyota open?
South Pointe Toyota is open now. It will close at 9:00 p.m.