This profile has been claimed by the business owner or representative.
South Pointe Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
11500 35 St SE, Calgary, AB, T2Z 3W4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very disappointed with how my situation was handled at South Pointe Toyota. I noticed a scratch and small dent immediately after my vehicle was returned from service. There was no walk-around inspection with me at drop-off and no signed damage report. I communicated directly with General Manager Brian Schmidt regarding this issue, however responsibility for the damage was denied based on photos taken without me present. I contacted Toyota Canada and AMVIC, but unfortunately the issue remains unresolved. What disappointed me ... read more
Business response:
Thank you, Hanna. I am sorry you are displeased, but our photos and videos of your vehicle when you arrived and went into the drive-thru clearly show that the damage was pre-existing. Please reach out at any time. Brian Schmidt - General Manager - (403) 567-8888
Extremely disappointed with South Pointe Toyota. I was promised complimentary oil changes when I purchased my 2010 Toyota Corolla. The first one was honored, then they changed the rules. I was later told I must pay for a vehicle inspection before they would provide the promised oil change — something that was never part of the original agreement. This is a bait-and-switch tactic, plain and simple. I’m not a one-time customer either. I previously bought a $70,000 truck here and regularly service my vehicles with them. Apparen... read more
Business response:
Nate, we're truly sorry to hear about your negative experience and the frustration it has caused you. We value our loyal customers like yourself, and this feedback is concerning to us. It's never our intention to mislead or disappoint any of our clients. I would like to review the oil and filter program with you and the paperwork you signed pertaining to it. I would also like to try to look after you as you are our customer, as we do try to keep all clients happy. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Recently visited this dealership and had a SUPER BAD experience. Was just inquiring about the price of an vehicle, but the sales guy jumped into a full-on deal mode, Went back and forth OVER 20 TIMES trying to close the deal. He got my credit card info, ran a credit check, and offered a "great deal" - but NOTHING was on paper. Promised free winter tires, but I had to settle for a different color. I Paid deposit by just blindly believing their words. BUT when it was time to pick up the vehicle... Showing up with WHITE COLOR a... read more
Business response:
We're genuinely upset to see your feedback. This doesn't sound like the high standard of service we pride ourselves on, and for that, we sincerely apologize. It's concerning to hear how you feel misled by the aggressive sales tactics, lack of paperwork, verbal promises, and failure to deliver on the color and winter tires during delivery. We hope you'll contact us directly so we may better understand what transpired here and work towards a resolution that restores our credibility in your eyes. Thank you, Brian Schmidt - Gene... read more
Most dishonest Toyota dealer in Canada. I put a deposit to buy a Toyota grand highlander with them 2 years ago and did not get a delivery time after 2 years putting down a deposit. they probably sold it for higher price to some one else. Constant lying by sales manager Howard and salesman Alex.. The sales man is worst I have seen. He lacks knowledge and professionalism. I called owner many times but he didn’t answer my calls.
Business response:
Sumeda, we're disappointed to see your review. Providing consistent communication and updates are certainly our goals, and I apologize that we fell short. I will address this feedback with my team but I'd also like the chance to speak with you. Please reach out at your convenience. Thank you, Brian Schmidt - General Manager - (403) 567-8888
am very disappointed in their service department I book for pre-collision radar sensor that showed on my dashboard I waited almost a Month to just calibrate the front sensor after replacement of an aftermarket front grille but unfortunately for some reason they said can’t calibrate because of not compatible issue despite didn’t fix the problem still charged me they shouldn’t charged because didn’t fix the issue I feel like they robed me as their customer it’s unfair and so greedy Fyi this Tundra I bought it from them I’m was... read more
Business response:
I'm very sorry to learn of your disappointment. We understand how frustrating it can be when these issues aren't resolved, and we certainly don't want any of our customers feeling this way. Let's connect and talk this through together—please reach out when you have a moment. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Shortly after a routine service at South Pointe Toyota, one of my wheels completely detached while driving. They said it was because I didn’t come back for a re-torque, but I was never verbally informed that a re-torque was required — it was only mentioned in fine print on the invoice. In my nine years of Toyota service, I have never once been told about this. I would be very interested to hear if others have had similar experiences.
Business response:
Min, this review is repetitive as it has already been posted and responded to. As we have mentioned before, we have provided you with support and solutions. Thanks, Brian Schmidt - General Manager - (403) 567-8888
This is a warning to anyone buying a new Toyota, specifically dealing with this dealership, it's service manager Micheal Menear, and it's GM Brian Schimidt, and also Toyota Canada. In the interest of keeping this short as possible some minor details will have to be left out, but here is the jest of it. Don't think you will have warranty just because that was promised with the new car sale, my partner a first time car buyer, and new driver purchased a 2022 RAV4 with a weak functioning A/C system. With only 24k km's on it (a c... read more
Business response:
Hi Kevin, I'm truly sorry to learn about the issues you experienced and the inconvenience that resulted from this situation. Please reach out to me when you have a moment so I can gather more information and work towards a resolution. Thank you, Brian Schmidt - General Manager - (403) 567-8888
Will not refund deposit and cannot factory order! I had previously purchased two trucks from South Pointe, but this was before Rishi worked there. In my opinion, one might want to look at older positive reviews of this dealership with a grain of salt. The following occurred June, 2025: I spent hours working with the sales rep. to build my dream truck. I paid $1000 for a deposit for a factory ordered 2025 Tundra Lunar SR5 TRD with Tow mirrors (can only be installed at factory) Rishi, sales manager, gave me a form to sign whic... read more
Business response:
Im am sorry your not happy with the situation regarding your deposit. I have checked and obtained the exact model you discussed and ultimately ordered in a reasonable time frame. It is the same model you purchased at another dealership before advising us you wanted to cancel this transaction and our vehicle was in stock at that time. As for the deposit we are just following AMVIC guidelines. Lastly, please try to keep your comments related to the situation at hand. Brian Schmidt - General Manager - (403) 567-8888
Placed a deposit in 2023 for a vehicle. Salesperson explained verbally that given the wait time (2+ years) they couldn’t guarantee a price then but it would be MSRP plus the standard dealer fees. Made sense to me and we agreed and paid the deposit. Fast forward to 2025, we get a call that our vehicle is finally in. Got to the dealership, had a chance to look at the vehicle, and we’re excited that the wait was finally over. Went to the finance manager’s office and he printed the invoice… surprise, the final bill is 10% more t... read more
Business response:
It's disappointing to hear about the pricing discrepancy you encountered. We strive for transparency throughout the sales process and apologize for any miscommunication on our end. Thanks for contacting me this morning—I am looking into this and will get back to you. Best, Brian Schmidt - General Manager - (403) 567-8888
Frequently asked questions about South Pointe Toyota
How is South Pointe Toyota rated?
South Pointe Toyota has a 4.4 star rating with 4,631 reviews.
When is South Pointe Toyota open?
South Pointe Toyota is open now. It will close at 9:00 p.m.