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Sherwood Park Toyota
- Other
- Sherwood Park, AB
About this business
Location details
31 Automall Rd, Sherwood Park, AB, T8H 0C7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad experience not willing to negotiate The sales person Anya was great really helpful, too bad their management is not willing to show good will in negotiating. Bob showed lack of professionalism when discussing other brands. Pretty much chased us out the door, will not be going back.
Business response:
Thank you for your feedback, as without feedback i cannot make mu dealership better. Would you be able to give me more information on your experience at my dealership. I would like the opportunity to investigate it and possibly correct it. Thank you for your time. You can also reach me in my office at (780) 410 2455 or by email at art@sptoyota.com
Back to HONDA!!! Bought a second hand Rav 4 in February this year and still haven't been given the command start clicker!!! Spoke to salesman NUMEROUS times, spoke to service department personnel twice. NO ONE calls me back and I'm made to feel like a pest for calling. The salesman, Owen Black, led me on for months. I've lost track of how many times I called him. The ONLY time he called me, was to let me know that the paper work was done and I could come in and sign for the loan! First it was that the couple who traded it in... read more
Business response:
Wow! That got results. The Big Guy, Art, called next morning and cleared this up the day after. Thanks, Art. It does seem odd, however, in view of Art's rapid find and service, that Mr. OWEN BLACK was not able to find a remote after "searching all the dealers in Canada", for several months. Carolyn Kozinko, you seem to have been scapegoated on this deal, as your name comes up as the only person I dealt with, when in actuality, OWEN BLACK was the salesman and person that I tried for months to get action from. I suspect that y... read more
One of the worst experiences at an auto dealer If I could give no stars I would. Horrible service...kept getting passed onto different salesmen... Salesmen rude, had last one say "I don't care what the other guy said. You are with me today". Vehicle not ready, twice, when had appointments to see it... Filthy when finally brought out. Had to wait for an hour so they could find it in the lot the first time. The inspection was not done, as promised, twice. Insulting low-ball offer on my trade in...using "auction market" prices ... read more
Sold me an unsafe car I came in and looked at a 2010 Toyota corolla in Aug 2014. Ward helped me out. During the test drive a few things were noted 1. It had 'aggressive all seasons' according to Ward 2. The tire pressure light was on, Ward said this was because the tires weren't all inflated the same 3. The driver side brake light was out. After negotiating with Ward I agreed to purchase the vehicle. That was the last I heard/saw from Ward. When I went to pickup my vehicle (on Aug 12, 2014) I was helped by Ivan. The vehicle ... read more
Bad service I live 500km away from Sherwood park talked to Owen made a deal gave him a deposit told him I would be coming to the city Saturday and leaving Sunday to make sure everything was ready once I got there he started changing the price wanted an extra 1000$ when I said no he said good luck finding this color vehicle were the only ones that have and walked away I would never recommend any one to go there especially after driving 500km and getting that service it wasn't about the 1000$ it's the principle to be so ignora... read more
Business response:
Our records indicate that your trade was in a very different condition than described to us over the phone. This is why the discreptency in price, if you would like to discuss this further please feel free to contact me in my officeat (780) 410 2455 or by email at art@sptoyota.com Thank you.
Pushy, didn't listen I told Curtis that I wasn't interested in extended financing 3 times, he continued to ignore me and pushed on with a high pressure sales pitch of a product I had no interest in and it really soured me to this dealership.
Business response:
Thank you for your feedback, please contact me by email ar aangielski@sptoyota.com and i will have the situation corected. Hope to hear from you soon. Thank you again Art Angielski
Stress and frustration Had a great time dealing with my sales person and the sales manager but their is something seriously wrong with the culture of entitlement with the finance department. Rude, arrogant and no communication skills is how best to describe them. I sincerely encourage everyone to get financing elsewhere first. A great waste of time thought. I'd think twice before using this dealership.
Business response:
Thank you for your feedback, i hold all the staff in my dealership to the highest standard. Feedback and reviewes help me police and improve my staffs performance. It would help me a great deal if i could get more information on the situation. I can be contacted by email at aangielski@sptoyota.com or on my cell (780) 718 2091 Thank you again for your feedback Art Angielski
very very bad people, don't go! I was there to look around and shop around before I can decide but I was cornered and forced to sign purchase invoice. Manager's exact words " I get excited when people buy car dont think I am pressuring you in to this sale" Toyota better train their people professionally rather than treating their loyal customer. I owned Toyota for the past 13 years as well as my family owned toyota product. If this is what the service is then I will never again get another toyota. Toyota better do something ... read more
Business response:
Hi my name is Art Angielski if you would like to discuss this situation please contact me by email at art@sptoyota.com or call me on my cell (780) 718 2091 Thank you Art Angielski
WORST EXPERIENCE EVER!!!!! I attended the dealership on 2014May07 to inquire on a new 2014 4runner and to see the trade in value of my 2006 4runner. I spoke with Mike Muir Online Sales Manager who after some negotiating and speaking with Bob Thompson was able to meet my needs pending financing as I am firm on the monthly payment I'm comfortable with. Mike then brought a document that need my signature before I could speak with financing. Before signing, I ensured I was not purchasing anything and if I changed my mind there w... read more
Business response:
Thank you for your feedback. I have reviewed the situation and am imberassed in the way you were treated, as this is not how we treat customers at Sherwood Park Toyota Scion. I understand that the situation was resolved in the end, as it should not have gone to that extent. If I can be of any more service or you would like to talk to me please fell free to contact me directly. Art Angielski
Frequently asked questions about Sherwood Park Toyota
How is Sherwood Park Toyota rated?
Sherwood Park Toyota has a 4.7 star rating with 12,736 reviews.
When is Sherwood Park Toyota open?
Sherwood Park Toyota is closed now. It will open on Monday at 9:00 a.m.