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Sherwood Park Toyota
- Other
- Sherwood Park, AB
About this business
Location details
31 Automall Rd, Sherwood Park, AB, T8H 0C7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Test drove a Tacoma I was interested in and was fed the whole better hurry up and make a decision because someone else interested in it BS line making me feel pressured into the decision. Went over all the numbers that evening and realized it wasn't a good deal, the next day I expressed my concerns and Amit only dropped the WAY over priced vehicle by $1000. What a slap in my face! That's clearly not a good way to show that you really want to make a deal or sale. That was approx 5 months ago and the Truck still sits there... ... read more
Business response:
We try and fit every vehicle into the customer’s budget unfortunately at times it doesn’t work out. I appreciate the opportunity you had given us and are more than willing to sit down and go over options that work for both parties and rectify the situation. We work extremely hard to maintain our reputation as a trustworthy dealership and go the extra mile when we feel a customer wasn’t treated fairly. We are willing to discuss possible resolutions if the customer wishes too. Regards Art Angielski
Had bad experience with previous product advisor and sales manager Shawn when I was looking for a 2012 RAV4 last year ( high pressure tactics to purchase on the spot or price would go up due to lack of inventory/ admin fees). I did not feel comfortable purchasing through this dealership so I decided to look elsewhere. I found a dealership which I felt was pretty upfront and both product advisor/sales manager were professional and had an up front approach. This product advisor kept in touch with me but never pressured me to p... read more
Having owned Toyotas since 1983 our major questions were Corolla or Camry and which dealer. We decided on a Camry and, after much research, Sherwood Park Toyota. To cut to the chase. We are very happy with our 2014 Camry and with Sherwood Park Toyota. We would recommend Sherwood Park Toyota to friends and family. We dealt with two sales people. Anya Dickerson and Nav Sandu. Our initial contact was with Anya via the dealer website and internet chat service. She communicated with me by phone and email, answered all my question... read more
Very friendly staff and very nice facility but they are under staff and overbooked. It is with great regret that I would not recommend purchasing or servicing your vehicle at this dealership. I will not get into details but we had a problem with the airbags in our 2012 Sienna and they were unable to resolve the problem after three schedule visits. They had the vehicle for a total of five complete work days. The problem was that they were under staff and overbooked. This is not the first time that we had issues with the vehic... read more
Business response:
Thank you for taking the time to offer your thoughts regarding the service level at Sherwood Park Toyota Scion. We appreciate the opportunity to make improvements to our operations and it is via communication with our service guests that makes this possible. In this case, the 2012 Sienna was in twice to have the airbag problem diagnosed and the delays were due to previous collision repair issues on the Sienna that created the extra time to diagnose the air bag problems. We do our very best to diagnose vehicle problems as eff... read more
I am from out of town and recently contacted Sherwood Toyota to inquire about a 2014 Toyota 1794 Tundra. I was looking for a 1794 in white, and contacted the dealership on Friday afternoon, the salesman said he would check the inventory and call me right back, which he did. I was told they had a white one, but since I couldn't get in to look at it until Saturday morning, I was informed I could put a small deposit on the truck that was completely refundable, to insure that it wouldn't be sold, which I did. The salesman said h... read more
Business response:
Hello, unfortunately internal miscommunication led to this situation. The Tundra was sold Friday afternoon and was not entered into sales log. Truck was getting a starter installed and detailed already when you arrived. It was the only white in that package on the lot ready to go, which is why you left deposit and drove in the next morning. It was not communicated until you, the customer, were here that vehicle would be getting paid for and delivered that afternoon. We tried our best to sweeten the deal with his second color... read more
David Lied to us about damages to 2010 RAV4, He was specifically asked whether this vehicle was in an accident and he said that it was not. We found out from another dealership that it had a $17000 claim against it. When contacted, Sherwood Toyota then said Oh well, nothing they can do. We lost about $2000 on trade in value because of this, they should have in the very least offered up the money we lost, tried to make amends another way. If I owned this company i would do my utmost to weed out people that represent my compan... read more
Business response:
I offered to meet with them to discuss how I could make amends because our reputation is everything to us. I cannot transport myself to over a year ago to witness the conversation that was had. When we checked the file, the CarProof report was in it. Our store policy is to provide a CarProof report with every vehicle and disclose any claims or repairs the vehicle has had that has been documented in those reports. When offered a resolution the customer had stated that they had purchased a vehicle somewhere else and were not i... read more
My experience at sherwood park toyota was fair at best! The worst part was having Helen look after us, i was frustrated after just 54 minutes of dealing with her. We were misinformed, confused and frustrated. And trust me, me and my fiancee are both very patient and friendly persons but she had less than a clue what she was talking about !! So confused that when she gave me my new keys, she gave me subaru keys! Absolutely mind blowing. She called me three different names without correcting herself, i mean come on, my name is... read more
I went in to see what they had for used cars. They employees were nice enough however after making a deal and putting money down on a car they went and sold it before I could come back. There are laws against such things and they did it anyway. All they could say was 'O we are so sorry that happened" one manager offered to make it up to me by selling me something at cost. But when I went in the man who contacted me would not come talk to me in person. I went in knowing what at cost on a few vehicles were and when they offere... read more
Business response:
As in your previous comment, a solution was presented to you and you chose to purchase a vehicle from a different dealership. Thank you for your feed back Art Angielski, Dealer Principal
Wouldn't trust this establishment and am advising anyone I talk to not to as well. Had a young man put down $500 to hold a vehicle until he could complete the transaction only to have the vehicle sold out from under him. Manage phone to tell him to come in and they would make a deal at cost on any vehicle. Needless to say this never come to be, as had several quotes of vehicle costs (that he was looking at), would not even come close to offering dealer cost. Needless to say making a sales commission was more important than c... read more
Business response:
Thank you for your feed back and upon closer examination you were correct, the vehicle was sold with a deposit however the deal had a number of conditions. I understand that our used vehicle manager was in contact with you on the phone on numerous occasions. Never the less the mistake was made and an alternate solution was presented to you. Again thank you for your feed back and we sincerely apologize. Art Angielski, Dealer Principal
Frequently asked questions about Sherwood Park Toyota
How is Sherwood Park Toyota rated?
Sherwood Park Toyota has a 4.7 star rating with 12,736 reviews.
When is Sherwood Park Toyota open?
Sherwood Park Toyota is closed now. It will open on Monday at 9:00 a.m.