This profile has been claimed by the business owner or representative.
Scarborough Toyota
- Car Dealers
- Toronto, ON
About this business
Location details
1897 Eglinton Ave E, Toronto, ON, M1L 2L6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do Not Trust Sergio & Justin I was dealing with Sergio, internet car sales. I explained to him that I am negotiating from Florida on behalf of my mom who will come to the dealership once we are closer in price. He continued to avoid this and said he and his managers are more than willing to negotiate once my mom arrives at the dealership. Once she and my brother spend 3 hours getting to the dealership they over 40 minutes to drop $300 off the price of a $23,000+ car and told them too bad this is the lowest they will go. My b... read more
It is the worst dealership i have ever been to!!! :'( Hello! I would not recommend this dealership at all this is the worst Toyota dealers i have ever been to. I bought a car before from other Toyota dealers they were so kind and these people are absolutely ridiculous. My 1 year old corolla driven only 20 000 km almost new bought for over $20,000 and still have warranty. The car had so many issues, shaking after driving 1st day on highway, when driven pulling to right side, the breaks were really bad, i was told oil change w... read more
Business response:
Hi Kashhaf, as discussed, we have spent a fair amount of time addressing your concerns and have provided you with complimentary services in an effort to earn your satisfaction. Management will contact you as soon as possible, and we appreciate your patience. Thanks, -The Scarborough Toyota Team.
Pushy, insincere and wasted our time. Qaise called me to offer an early trade-in option for my lease. I informed him clearly that I was not interested as my car was perfect and I was not interested in upgrading due to costs. He assured me that i should come in on a Saturday & he will offer a much better deal. I came on time for my appointment, was kept waiting for over half hour only to deal with his pushiness for unimpressive offers that I was not interested in. Wasted my time and he left without any appreciation for our cu... read more
Business response:
Hello, We're sorry to learn that you've have a negative experience to report regarding Scarborough Toyota, but do find it odd that your complaint is centred around Qaise who has been away on vacation. Is it possible that you're unclear as to who was available to help the day your visited? I would appreciate a call to discuss your experience as the details you've quoted definitely don't line up with our standards of business, not to mention the employee who you claim to have dealt with has been unavailable. Looking forward to... read more
"Call the wife tell her no dinner since there's no sale." Such an unprofessional comment was said to the sales employee we were with out loud to ensure we heard as we leaving because we asked for more time to think about purchasing the 2017 4Runner. Buying a vehicle isn’t something you buy with pocket change. So beware when you go in to this dealership and he’s around - he might do the same to you to try to make you feel bad. Awful experience.
Business response:
Hello, Thank you for bringing this issue to our attention. You're right, this is unacceptable behavior, and not something we're proud of. We work hard to create a comfortable shopping experience for everyone at Scarborough Toyota, and we won't stand by this type of comment. Needless to say, as General Manager I will be addressing this indiscretion personally, but would appreciate the opportunity to apologize to you formally. I invite you to reach me at 416-751-1530, or if you would prefer reply here with your contact informa... read more
The rip off game has returned! Go in today for an oil change and a tire swap at Scarborough Toyota. The up-selling started within 60 seconds for all kinds of stuff not needed. I mean how would the guy know if they haven't looked at anything yet. Later they want to "recommend" $1500 dollars worth of extra work? In part they suggested over 750 dollars for back brakes that were serviced at THIS SAME PLACE only 6000 km ago. They didn't even fill up the window washer fluid and THAT was one of the things I had to pay for! The up-s... read more
Business response:
Hi Daniel, thank you for your review. Our Service Manager, Gord De Castro, has left a message for you to discuss your review. I've had an opportunity to look into your visit and review your work order. I must say I am disappointed to read your review because I feel it is misleading and slanderous, and does not represent your visit here with us, or our approach to ensuring your satisfaction when servicing with us. I hope that you are open to a discussion with Gord, because I feel that afterwards, your trust will be regained w... read more
overpriced service department 2009 LE Corolla serviced today March 23 2017 - BFCR 377 09 Corolla forced to have work done on vehicle which had been done less than two years earlier problem with spark plugs turned into a 1445 dollar repair bill- person quoted me 1100 but should have been more up on final bill which was nearly 350 dollars more I feel terribly ripped off and upset- person smirked when he said my car was only worth 1500 if I did not spend large sum of money to repair it- a 2009 LE Corolla dilligently cared for f... read more
Business response:
We hope you'll accept our apology for the experience you've had during our visit. Customer satisfaction is our primary goal, and we work hard to maintain our good reputation. Clearly we've fallen short of your expectations and would appreciate the opportunity to apologize in person, and hopefully earn your trust. We have tried to reach you by phone, but haven't been successful in getting a hold of you. We hope you'll return our call at 416-751-1530 so we can begin to gain a better understanding of your service history, expla... read more
The Better Way I chose to not purchase a vehicle from this fellow. Even public transit seemed a better option than what was offered. Looking back I made the right choice. No regrets here.
Business response:
Hi There, We're sorry you've had this experience with us. We make it our goal to create a friendly and professional environment for all our clients and would love the opportunity to find out where we fell sort of your expectations. At your convenience, we ask that you contact our General Manager, Justin Griffin at 416-751-1530. We're looking forward to hearing from you!
Lease He told me he would give me discount on the products. He did not provide me the discount. He lied to me. I am not sure why he did that.
Business response:
Hi there, We're sorry you've been left with a negative experience to report. Misleading customers isn't a business practice we choose to engage in, in fact we strive to make everyone's buying experience at Scarborough Toyota as transparent and easy to understand as possible. We're looking forward to hearing how we can help get to the bottom of this situation. Can you tell us how and when is the best way to get a hold of you so? Looking forward to hearing from you, and thank you for your time in advance. Justin Griffin, Gener... read more
Terrible Service Very surprise this Richard Alam guy is in a sales manager position. He has no people skills and was very rude. Full of presumptions and a tone full of negative presupposed notions. Felt Profiled. I ended up going to Don Valley North Toyota to purchase my vehicle (you can check on your computer) much better service. Don't pay attention to these positive reviews because they seemed bought.
Business response:
"Hi there, thank you for taking the time to provide us with your feedback. Unfortunately, we were unable to enter into any negotiation with you on a new vehicle while you had already signed a bill of sale with another dealership. This would be direct violation of OMVIC regulations. I know this wasn't the response you were looking for when you arrived here, but we cannot violate these regulations, and understandably this soured your experience with us. Knowing now that we were unable to help you, since you had this existing a... read more
Frequently asked questions about Scarborough Toyota
How is Scarborough Toyota rated?
Scarborough Toyota has a 4.4 star rating with 7,053 reviews.
When is Scarborough Toyota open?
Scarborough Toyota is closed now. It will open tomorrow at 9:00 a.m.