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Scarborough Toyota
- Car Dealers
- Toronto, ON
About this business
Location details
1897 Eglinton Ave E, Toronto, ON, M1L 2L6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Yell at you if you do not pick up a car after driving test 1. This sales person turned very upset at me, even in front of his sales manager when I couldn't not pick up the car just after test drive. 2. I complained to their sales manager, this manager told me it was because I was older than this sales person, or this sales was having a bad day, so I got this bad attitude. Speechless. 3. Complained to their general manager Mr. Justin Griffin next day, he apologized. The sales person called me (which I missed) and sent me an a... read more
Business response:
Thank you for taking the time to publish your review. After speaking with you on the phone again, I believe that a miscommunication may have occurred during your visit here. That said, we have set a high-standard for ourselves in customer satisfaction, and take full responsibility for the negative experience that feel you received while visiting with us. We strive to provide a customer experience that is second to none. And, while your experience isn't representative of our approach or our way of doing business, we have hear... read more
Spoiled break rotors 2 times The service is worst ever and I dont know who gave it high rating. This mechanical service never changed break pods on time until rotors are damaged! This happend on 2 of my cars. Looks like they make money on your breaks - this story happened 2 times on both my cars - avoid them at all cost!
Business response:
Hi There, We apologize for the experience you've had with our service department. Rest assured, both our Certified Technicians and the Toyota parts we use in our repairs are of the highest quality. While your situation is regrettable, we're sure there is an explanation. We hope that you'll get in touch with our Service Manager, Gord De Castro at your convenience so that we can start an investigation into your service records and get to the bottom of this.
SERVICE IS THE WORST 4 HOURS to change tires and an oil change! On top of that I was already asked to come back the next day so I could schedule an appointment! 4 HOURS! TIRE CHANGE. OIL CHANGE.
Business response:
Hello, While we strive to provide quick and efficient service, unfortunately at times our shop can become very busy. We regret that in those instances customers may be asked to wait for longer than we would prefer. We would like to invite you to reach out to us so we can 1), formally apologize for your experience, and 2), find out the exact circumstances of your repair. In learning more about the nature of your visit with us we hope to learn how we can avoid situations like this in the future. Looking forward to hearing from... read more
Liars I had seen a used car for sale on Autotrader for sale. I had called them before leaving to ask if the car was available. They had said yes. When I got there they said it was sold but started showing me other cars. I feel they were using switch and bait tactics. Completly unprofessional people trying to cheat customer by advertising a car for sale with low price and when customer gets there telling them its sold. Im sure im not the only one they have done this. DO NOT GO HERE. In an age of social media tactics like this... read more
Business response:
We're sorry you've had this experience while shopping with us. Our intention was not to mislead, and we most certainly do not condone "bait and switch". Once a vehicle is sold we rely on an automated process to have that vehicle removed from our site. Infrequently however, a vehicle remains visible for a short time after it's sold, and so our Product Advisors remain unaware. We hope you'll accept our apology, and know that we will immediately implement additional processes to ensure our online showroom is constantly up to da... read more
Horrible Experience Was looking for buy a new car. Went in for a quote, Qaise was somewhat friendly at the beginning but the experience was terrible at the end. He was very pushy and rude, he raised his voiced a few times throughout our conversation that the manager had to intervene. In the end I went to another dealership nearby, got a much better quote and the customer service was much better.
Business response:
Hi there. My name is Justin Griffin, General Manager at Scarborough Toyota Scion. I’m very surprised and disappointed that you felt you had such a poor experience with us here at our dealership. As you can see from our other reviews, we take a great deal of pride in providing the very best in customer service in the Greater Toronto Area. Would you be able to give me a call directly at 416-605-7620 ext. 5300 … I would like to discuss your experience with you further, in an effort to better understand the sequence of events th... read more
He gets the job done. (Very Professional) Very knowledgeable sale person with good customer services skills. We bought 3 cars of him and helped us out to get the best deal in GTA.
Car Service 8/10 Customer Service 2/10 Warning, long detailed review ahead. See the end for a TLDR summary. I called in and made an appointment to get a coolant flush for my Corolla. I was told this should take 1 hour. Upon arrival, I had no idea where to go so I parked my car on the side and proceeded to the service department where I let them know I had an appointment for a coolant flush. I was told to pull my car into the bay. At this point it was 10:50am. I was greeted by service advisor Joseph Yung, who told me it would... read more
Major waste of time Terrible! Dealership overbooked appts. & I wasted 3 hours in an overheated mall because they had not taken my car in appt.time. Not impressed with the lack of respect for customer's time. Had to take car unserviced because of another appt. booked the same day. Sorry doesn't cut it as far as I am concerned when you book 3 weeks in advance for an appt.
Business response:
Hi there, my name is Justin Griffin, General Manager at Scarborough Toyota Scion. Let me extend my apologies for both the delay in my reply, and for the negative experience you had in servicing with us. November is an extremely busy time of year for us. This is not an excuse, but I point it out to let you know that we are working on making improvements to enhance the customer experience during these busy times. Customer satisfaction is our top priority at this dealership. We are working to do everything in our power to ensur... read more
Poor Customer Service-Disillusioned! I recently purchased a new RAV 4 from Scarborough Toyota. Problems arose once I had bought the car. No one bothered to mention the dealership promotion of selecting a Complimentary Extended warrenty to 5 yrs/100k. I found out about this promotion in the Toronto Star the same Saturday I purchased the car. I contacted Lito about this situation and I was told I received a good deal so...This clearly did not address my question. Though I purchased a new car on August 9 somehow they are exempt... read more
Frequently asked questions about Scarborough Toyota
How is Scarborough Toyota rated?
Scarborough Toyota has a 4.4 star rating with 7,053 reviews.
When is Scarborough Toyota open?
Scarborough Toyota is closed now. It will open tomorrow at 9:00 a.m.