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Erin Park Toyota
- Car Dealers
- Mississauga, ON
About this business
Location details
2411 Motorway Blvd, Mississauga, ON, L5L 3R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bad experience with service but fixed. Bought a brand new 2019 Toyota Camry XSE, was told the car would be available within 2 months right after ordering it, got it after 4 months. The first day I got the car, the doors were rattling speakers were loose, and Windows were not properly put on. After months and months of complaining for these issues they finally fixed only ONE of them and when getting the speakers fixed the service center cut the interior leather of the car and dirtied the interior of the car and denied having ... read more
Business response:
Dear Ali, Thank you for taking the time to share your feedback with us. It was a pleasure speaking to you. As you are aware we had parts on back order beyond our control and we appreciate your patience, however we are glad that we were able to resolve all of your concerns. We look forward to taking care of you and your 2018 Camry in the future. If you require any further assistance please do not hesitate to contact me directly Regards, Harry Tam Assistant Service Manager htam@ep-lexustoyota.com (905) 828-7711 x 282
A hopelessly unorganized service department Take car in for a repair on a Wed and get it back the following Tues. Along the way 1) no one ever calls to give you an update 2) when you call to get an update no one ever answers the service line phone and you have to leave a voicemail that sometimes gets you a response 3) parts to come next day, then next day, then from Vancouver and its on a truck and they have no idea when it might arrive 4) no offer of a complimentary car but will help arrange a rental at a 'good' rate 5) the... read more
Business response:
Dear NotHappy Thank you for taking the time to share your feedback with us. I am glad we had an opportunity to speak about your experience and address your concerns. I would like to apologize again, and as discussed I will share your comments with our team to ensure better communication from all of us in the future. I appreciate your understanding of the circumstances regarding the parts availability. We truly value you as a guest at Erin Park and appreciate your loyalty over the years. Please do not hesitate to contact me i... read more
Worst customer service in the planet When you go inside, no one is attempting to help you. And, the wait is ridiculously long in a not busy time. I was told to go to this guy, Karmen Lee. But his attitude is completely unprofessional and impolite, which isn’t really appropriate to his position. The whole service was the worst you can get in the entire planet.
Business response:
Hello and thank you for taking the time to provide us with your feedback. Please accept our apologies for your sales experience which fell below your expectation. This is not the level of service we strive to provide. I invite you to contact me directly to discuss what transpired in more detail. Sincerely, Tony Tam General Sales Manager ttam@ep-lexustoyota.com (905) 828-7711 x 230
very bad customer service I went in to speak with Nelson one of the service Manager about a problem I had at Erin Park Toyota. Customer service was nil, my business was not appreciated and i was treated like a number. He had no customer service skills, no empathy and told me I don't know if you are a customer at Erin Park....It is the first time I met you. He didn't try to help me or showed concern for my problem. I was very disappointed with my meeting with him. I really think that staff and managers should also have custom... read more
Business response:
Dear Guest, We are disappointed to find the experience you had with Nelson was negative as he is one of our most experience and knowledgeable manager. I would appreciate the opportunity to discuss with you in more detail towards the interaction, as our goal is to provide outstanding service to our valued guests. If you could reach out to me at (905) 828-7711 x 339 so we can discuss the details around your visit. Sincerely, Stacey Cohen General Manager scohen@ep-lexustoyota.com (905) 828-7711 x 339
Shouldn’t even get the one star Had to walk away from Al. No help at all and actually argued about test driving a vehicle because I was not going to buy that day. Overly aggressive and rude. Ignored my wife when she tried to speak with him.
Business response:
Hi Jaybo, thank you for bringing this to our attention as we do find your feedback disconcerting. We would like to extend our apologies for any miscommunications that occurred during your visit. Please contact me directly if you would like to discuss. Sincerely, Bory Chak Sales Manager bchak@ep-lexustoyota.com (905) 828-7711 x 241
I was promised free service for a year, but it was a lie. I bought a certified pre-owned Toyota at this location, the salesman threw in free service for a year. The first time I had the service, they charged me nearly $300. They deny such a promise, then I wrote a poor review and the service rep called me back and apologize. Saying that the sale person Nick has left and she believes it was only for the basic oil change, so it does not include the more complicated services. So I went in another 6 months later. I was still cha... read more
Business response:
Dear Kirito, Thank you for bringing your experience to our attention. We appreciate the feedback and would like to get more details on what transpired, as the satisfaction of our guests is always our number one goal. If you would like to discuss further, please do not hesitate to contact me directly. Sincerely, Tony Tam General Sales Manager ttam@ep-lexustoyota.com (905) 828-7711 x 230
Worst experience ever We visited Erin Park Toyota about 3 weeks ago. My wife was looking for compact SUV and wanted to look and test drive Toyota C-HR. We were assigned product advisor Anna Pliszka. We started talking and right from the get go I felt that she is absolutely incompetent. Maybe we should have stopped right there and asked for a different advisor, but we didn't want to be rude. Why I would state that she is incompetent and is a disgrace to be a consultant for such famous brand as Toyota? Any questions we were as... read more
Business response:
Hi Dmitry, I apologize for your poor experience at our dealership, ideally we would prefer that every guest has an informative and efficient purchasing process. Based on your comments, it is clear that is not what you received. Should you wish to visit us again in your pursuit of a Toyota product, I would invite you to contact myself directly. Thank you for your feedback regardless, I will use it to improve our process. Geoffrey Hills Sales Manager ghills@ep-lexustoyota.com 905-828-7711 x 240
Very rude and irresponsible. I visited to check my vehicle after instolling wintertires. Because something was wrong. But he forced me to return without any checking. Since I have a kid I need to check what is wrong with my car for safety. I was forced to visit another shop and paied extra re-torquing fee. Besides, I had to skip my class for the appointment. How could he treat the customer like that? It was too rude. My English is not perfect and I don’t know about vehicles well but I have the right to be treated equally wit... read more
Business response:
Dear Jilly, At Erin Park safety is our number one priority. We stand by the service of our trusted technicians and would never put you in a situation where you were at risk. We extend our sincerest apologies if one of our team members came off as rude or if you feel like you were dismissed in any way. We value all of our guests and every interaction is important to us. I would appreciate the opportunity to speak to you directly about your experience as our intent is always to take great care of our guests and their vehicles.... read more
oil change I had made appointment for oil change for 1 p.m.. I was there by 12.45. This was my first visit at this location. I was informed when I checked in that they are busy and there might be an hour wait. That was fine as I did expected a wait time. However, at 3 p.m. I was still waiting for my name to be called. I had another appointment which I had to cancel. This is the first and last that I will visit her for an oil change. Not a good experience.
Business response:
Hello Nash, Thank you for taking the time to leave us a review, as feedback like this helps us improve for the future. We do apologize for the longer than usual wait time you experienced during your visit to Erin Park. We would like to assure you that the satisfaction of our valued guests is always our top priority. We respect your time and always try our hardest to be as efficient as possible when servicing your vehicle. Unfortunately, things do not always go as planned, and sometimes unforeseen circumstances may cause dela... read more
Frequently asked questions about Erin Park Toyota
How is Erin Park Toyota rated?
Erin Park Toyota has a 4.4 star rating with 3,390 reviews.
When is Erin Park Toyota open?
Erin Park Toyota is closed now. It will open at 7:30 a.m.